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Author Topic: Purchase of JRemote  (Read 330 times)

chrisc

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Purchase of JRemote
« on: June 19, 2020, 04:33:50 am »

Friend (83) purchased JRemote for his iPad some years back

He cannot recall what Apple ID was used to purchase it and now it wants to update, but requests a password

The message is:  This was purchased with a different Apple ID and cannot be upgraded

He is prepared to buy it again, but even this option is not available

What to do please?
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If music be the food of love, play on

JimH

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Re: Purchase of JRemote
« Reply #1 on: June 19, 2020, 07:09:12 am »

Can he log in to the Apple store?  That's required.

Here's a page at Apple:  https://support.apple.com/en-us/HT201354
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