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Author Topic: MC server crashes  (Read 884 times)

rossp

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MC server crashes
« on: November 27, 2020, 05:46:59 am »
Hi All, I'm having a problem with MC crashing on the latest 26 and 27 build. It's been happening for many versions so I decided to turn on logging and log it with you. I can't seem to find a way to reproduce it, it happens a few times a week.

This is my third attempt to send the log file, so I will attach it in the next post so this does actually post properly.

Ross
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rossp

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Re: MC server crashes
« Reply #1 on: November 27, 2020, 06:06:19 am »
I can't post the log file, 92Mb and I guess the page times out. I'll post a dropbox link.

https://www.dropbox.com/s/wjjdszgnut19zdn/JRiver%20Log%202020-11-27%2011-12-09.zip?dl=0

Hope that works. Just to clarify it's the MC server that crashes.

Ross
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JimH

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Re: MC server crashes
« Reply #2 on: November 27, 2020, 06:26:37 am »
A crash with both MC26 and MC27 could be:

Corrupt file -- Turn off auto-import

Antivirus

Bad video driver  -- there was a recent thread.  See the Weird Problems thread.
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JimH

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Re: MC server crashes
« Reply #3 on: November 27, 2020, 06:48:21 am »
Try reading the file.   If it's a crash in MC, you should see it near the bottom of the previous log.

Post the full version for what you're running.
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rossp

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Re: MC server crashes
« Reply #4 on: November 27, 2020, 08:26:52 am »
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x70 0x00 0x2d 0x00 0x67 0x00 0x65
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x74 0x00 0x3a 0x00 0x2a 0x00 0x3a
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x69 0x00 0x6d 0x00 0x61 0x00 0x67
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x65 0x00 0x2f 0x00 0x6a 0x00 0x8f
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x15 0xba 0xa2 0x67 0x15 0x08 0x80 0x44
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x4c 0x00 0x4e 0x00 0x41 0x00 0x2e
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x4f 0x00 0x52 0x00 0x47 0x00 0x5f
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x50 0x00 0x4e 0x00 0x3d 0x00 0x4a
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00 0x50 0x00 0x45 0x00 0x47 0x00 0x5f
459191792: 72124: TV: CDescriptor::OutputDebugInfo:         0x00
459191792: 72124: TV: CDescriptor::OutputDebugInfo: Finish (0 ms)
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Start
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Tag 0x54 len 0 loc 0x40
459191792: 72124: TV: CDescriptor::Copy: Start
459191792: 72124: TV: CDescriptor::Copy: Finish (0 ms)
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Finish (0 ms)
459191792: 72124: TV: EITEntry::ProcessDescriptor: Processing ContentDescriptor
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Start
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Tag 0x4e len 0 loc 0x40
459191792: 72124: TV: CDescriptor::Copy: Start
459191792: 72124: TV: CDescriptor::Copy: Finish (0 ms)
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Failed to parse descriptor
459191792: 72124: TV: DVBDescriptor::CreateDescriptor: Finish (0 ms)
459191792: 72124: TV: EITEntry::Parse: CreateDescriptor() failed.  Skipping the rest of the descriptors loop
459191794: 72124: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
459191794: 72124: General: TopLevelExceptionFilter: Message: 275, wParam: 1, lParam: 0
459191794: 72124: General: RunProgram: Start
459191794: 72124: General: RunProgram: Filename: C:\Program Files\J River\Media Center 27\JRCrashHandler.exe / Parameters: JRCrashInfo124
459191794: 72124: General: RunProgram: Performing ShellExecute...
459191812: 72124: General: RunProgram: Running process...
459191812: 72124: General: RunProgram: Waiting for completion
459191818: 33392: Sharing Plugins: CUDPSocketReader::Accept: Finish (38 ms)

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rossp

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Re: MC server crashes
« Reply #5 on: November 27, 2020, 08:29:46 am »
Library
    Total files: 85,536
    Audio files: 30,261
    Image files: 41,689
    Video files: 11,714
    Other files: 1,872
    Artists: 985
    Albums: 1,920
    Genres: 58
    Years: 70
    Playlists: 76
    Most Played Tracks: Tainted Love;Where Did Our Love Go;What;Where The Heart Is;Bedsitter
    Most Played Albums: The Very Best Of;101 Christmas Songs;Jay Smith;Bodyrockers;Jesus Christ Superstar
Processing
    Thumbnails built: 89% (76267 of 85536)
    Audio analyzed (audio files): 100% (30261 of 30261)
    Audio analyzed (video files): 100% (11695 of 11714)
Background Tools Running
    No tools currently running
Power
    Mode change (disable screensaver, keep monitor on) [expires in 1 minute]
Drive Info
    Time for 256 MB file on library drive (C:) to make / read: 0.575 / 0.500 seconds
    Time for 256 MB file on rip drive (M:) to make / read: 2.417 / 3.760 seconds
Media Center
    Version: 27.0.33 Registered
    Install path: C:\Program Files\J River\Media Center 27\
    Interface plug-ins: Interface Plugins: TiVo Server (disabled, not running)
    JRMark: 4636 (version 26.0.106)
    Program run time: 3.3 hours
    Memory used: 120 MB memory
    Handles used: 846 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 20.6 GB
        Total Logical Cores: 4
        Total Memory: 32 GB
    Operating System
        Microsoft Windows 10 64-bit
    Audio inputs and outputs
        BenQ GW2270 (NVIDIA High Definition Audio) (driver 10.0.18362.1)
        BenQ GW2270 (NVIDIA High Definition Audio) (driver 10.0.18362.1)
        BenQ GW2270 (NVIDIA High Definition Audio) (driver 10.0.18362.1)
        Desktop Microphone (Microsoft® LifeCam HD-3000) (driver 10.0.18362.1)
        Realtek Digital Output (Realtek(R) Audio) (driver 10.0.18362.1)
        SAMSUNG (NVIDIA High Definition Audio) (driver 10.0.18362.1)
        Speakers (Realtek(R) Audio) (driver 10.0.18362.1)
    CDROM
        HL-DT-ST BD-RE  BH16NS40 (driver 10.0.18362.1)
    Computer
        ACPI x64-based PC (driver 10.0.18362.1)
    Disk drives
        KINGSTON SUV400S37240G (driver 10.0.18362.1)
        TOSHIBA DT01ACA300 (driver 10.0.18362.1)
    Display adapters
        NVIDIA GeForce RTX 2080 (driver 27.21.14.5730)
    DriverInterface
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
        Logitech Driver Interface (driver 5.92.28.0)
    Firmware
        System Firmware (driver 10.0.18362.1)
    HDC
        Intel(R) 200 Series Chipset Family SATA AHCI Controller (driver 15.7.0.1014)
    HIDClass
        HID-compliant consumer control device (driver 5.92.28.0)
        HID-compliant consumer control device (driver 5.92.28.0)
        HID-compliant consumer control device (driver 10.0.18362.1)
        HID-compliant consumer control device (driver 10.0.18362.1)
        HID-compliant device (driver 5.92.28.0)
        HID-compliant device (driver 5.92.28.0)
        HID-compliant system controller (driver 10.0.18362.175)
        HID-compliant system controller (driver 10.0.18362.175)
        HID-compliant vendor-defined device (driver 10.0.18362.175)
        HID-compliant vendor-defined device (driver 10.0.18362.175)
        HID-compliant vendor-defined device (driver 10.0.18362.175)
        HID-compliant vendor-defined device (driver 10.0.18362.175)
        HID-compliant vendor-defined device (driver 10.0.18362.175)
        Logitech Gaming Virtual Keyboard (driver 8.85.75.0)
        Logitech Gaming Virtual Mouse (driver 8.85.75.0)
        Logitech HID-compliant Unifying device (driver 5.92.28.0)
        Logitech HID-compliant Unifying device (driver 5.92.28.0)
        Logitech HID-compliant Unifying device (driver 5.92.28.0)
        Logitech HID-compliant Unifying device (driver 5.92.28.0)
        Logitech HID-compliant Unifying device (driver 5.92.28.0)
        Logitech Unifying USB receiver (driver 5.92.28.0)
        Logitech USB Input Device (driver 1.10.78.0)
        USB Input Device (driver 10.0.18362.175)
        USB Input Device (driver 10.0.18362.175)
        USB Input Device (driver 10.0.18362.175)
        USB Input Device (driver 10.0.18362.175)
    Image
        EPSON04E371 (XP-620 Series) (driver 10.0.18362.1)
        Microsoft LifeCam HD-3000 (driver 5.20.102.0)
    Keyboard
        HID Keyboard Device (driver 10.0.18362.1)
        HID Keyboard Device (driver 10.0.18362.1)
        HID Keyboard Device (driver 10.0.18362.1)
        Logitech HID-compliant Unifying keyboard (driver 5.92.28.0)
        Logitech HID-compliant Unifying keyboard (driver 5.92.28.0)
    Monitors
        BenQ GW2270 (driver 1.0.0.0)
        Generic PnP Monitor (driver 10.0.18362.693)
    Mouse
        HID-compliant mouse (driver 10.0.18362.1)
        HID-compliant mouse (driver 10.0.18362.1)
        HID-compliant mouse (driver 10.0.18362.1)
        Logitech HID-compliant Unifying Mouse (driver 5.92.28.0)
        Logitech HID-compliant Unifying Mouse (driver 5.92.28.0)
    Net
        Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 #2 (driver 3.1.6019.0)
        Intel(R) Ethernet Connection (2) I219-V (driver 12.18.9.11)
        Private Internet Access Network Adapter (driver 9.24.2.601)
        TAP-Windows Adapter V9 (driver 9.0.0.21)
    NvModuleTracker
        NvModuleTracker Device (driver 6.14.24033.38719)
    Print queues
        EPSON04E371 (XP-620 Series) (driver 10.0.18362.1)
        Fax (driver 10.0.18362.1)
        Microsoft Print to PDF (driver 10.0.18362.1)
        Microsoft XPS Document Writer (driver 10.0.18362.1)
        OneNote for Windows 10 (driver 10.0.18362.1)
        Root Print Queue (driver 10.0.18362.1)
        XP-620 Series(Network) (driver 10.0.18362.1)
    Printer
        EPSON XP-620 Series (driver 2.22.1.0)
    Processors
        Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (driver 10.0.18362.1049)
        Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (driver 10.0.18362.1049)
        Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (driver 10.0.18362.1049)
        Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz (driver 10.0.18362.1049)
    SCSIAdapter
        Microsoft Storage Spaces Controller (driver 10.0.18362.959)
        Microsoft VHD Loopback Controller (driver 10.0.18362.1171)
    Software components
        Realtek Asio Component (driver 1.0.0.4)
        Realtek Audio Effects Component (driver 11.0.6000.685)
        Realtek Audio Universal Service (driver 1.0.0.171)
        Realtek Hardware Support Application (driver 11.0.6000.180)
    Software devices
        Amp-Lounge (driver 10.0.18362.1)
        EPSON04E371 (XP-620 Series) (driver 10.0.18362.1)
        HDHomeRun DMS 123072CC (driver 10.0.18362.1)
        Microsoft Device Association Root Enumerator (driver 10.0.18362.1)
        Microsoft GS Wavetable Synth (driver 10.0.18362.1)
        Microsoft Passport Container Enumeration Bus (driver 10.0.18362.1)
        Microsoft Radio Device Enumeration Bus (driver 10.0.18362.1)
        Microsoft RRAS Root Enumerator (driver 10.0.18362.1)
        Smart Card Device Enumeration Bus (driver 10.0.18362.1)
    Sound, video and game controllers
        Microsoft® LifeCam HD-3000 (driver 10.0.18362.997)
        NVIDIA High Definition Audio (driver 1.3.38.35)
        NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (driver 4.13.0.0)
        Realtek(R) Audio (driver 6.0.1.8459)
    System
        ACPI Fan (driver 10.0.18362.267)
        ACPI Fan (driver 10.0.18362.267)
        ACPI Fan (driver 10.0.18362.267)
        ACPI Fan (driver 10.0.18362.267)
        ACPI Fan (driver 10.0.18362.267)
        ACPI Fixed Feature Button (driver 10.0.18362.267)
        ACPI Power Button (driver 10.0.18362.267)
        ACPI Processor Aggregator (driver 10.0.18362.1)
        ACPI Sleep Button (driver 10.0.18362.267)
        ACPI Thermal Zone (driver 10.0.18362.267)
        ACPI Thermal Zone (driver 10.0.18362.267)
        AMD Special Tools Driver (driver 1.7.15.359)
        Composite Bus Enumerator (driver 10.0.18362.329)
        High Definition Audio Controller (driver 10.0.18362.693)
        High Definition Audio Controller (driver 10.0.18362.693)
        High precision event timer (driver 10.0.18362.267)
        Intel(R) 200 Series Chipset Family LPC Controller (Z270) - A2C5 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #1 - A290 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #3 - A292 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #5 - A294 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #9 - A298 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #17 - A2E7 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #19 - A2E9 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PCI Express Root Port #21 - A2EB (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family PMC - A2A1 (driver 10.1.1.38)
        Intel(R) 200 Series Chipset Family SMBUS - A2A3 (driver 10.1.1.38)
        Intel(R) Management Engine Interface  (driver 1914.12.0.1256)
        Intel(R) Power Engine Plug-in (driver 10.0.18362.693)
        Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 591F (driver 10.1.1.38)
        Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) Gaussian Mixture Model - 1911 (driver 10.1.1.38)
        Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 (driver 10.1.2.19)
        Legacy device (driver 10.0.18362.267)
        Logitech Gaming Virtual Bus Enumerator (driver 8.85.75.0)
        Microsoft ACPI-Compliant System (driver 10.0.18362.1110)
        Microsoft Basic Display Driver (driver 10.0.18362.329)
        Microsoft Basic Render Driver (driver 10.0.18362.329)
        Microsoft Hyper-V Virtualization Infrastructure Driver (driver 10.0.18362.1049)
        Microsoft System Management BIOS Driver (driver 10.0.18362.1)
        Microsoft UEFI-Compliant System (driver 10.0.18362.329)
        Microsoft Virtual Drive Enumerator (driver 10.0.18362.1)
        Microsoft Windows Management Interface for ACPI (driver 10.0.18362.1)
        Microsoft Windows Management Interface for ACPI (driver 10.0.18362.1)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        Motherboard resources (driver 10.0.18362.267)
        NDIS Virtual Network Adapter Enumerator (driver 10.0.18362.1)
        Numeric data processor (driver 10.0.18362.267)
        NVVHCI Enumerator (driver 3.4.2785.9920)
        PCI Express Root Complex (driver 10.0.18362.1171)
        Plug and Play Software Device Enumerator (driver 10.0.18362.329)
        Programmable interrupt controller (driver 10.0.18362.267)
        Remote Desktop Device Redirector Bus (driver 10.0.18362.1)
        System CMOS/real time clock (driver 10.0.18362.267)
        System timer (driver 10.0.18362.267)
        UMBus Root Bus Enumerator (driver 10.0.18362.329)
        Volume Manager (driver 10.0.18362.1139)
    USB
        ASMedia USB Root Hub (driver 1.16.38.1)
        ASMedia USB3.1 eXtensible Host Controller (driver 1.16.38.1)
        Generic USB Hub (driver 10.0.18362.836)
        Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) (driver 10.0.18362.900)
        NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft) (driver 10.0.18362.900)
        NVIDIA USB Type-C Port Policy Controller (driver 1.45.831.832)
        USB Composite Device (driver 10.0.18362.1110)
        USB Composite Device (driver 10.0.18362.1110)
        USB Composite Device (driver 10.0.18362.1110)
        USB Root Hub (USB 3.0) (driver 10.0.18362.836)
        USB Root Hub (USB 3.0) (driver 10.0.18362.836)
    VolumeSnapshot
        Generic volume shadow copy (driver 10.0.18362.1)
        Generic volume shadow copy (driver 10.0.18362.1)
        Generic volume shadow copy (driver 10.0.18362.1)
        Generic volume shadow copy (driver 10.0.18362.1)
        Generic volume shadow copy (driver 10.0.18362.1)
    WSD Print Provider
        EPSON04E371 (XP-620 Series) (driver 10.0.18362.1)
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JimH

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Re: MC server crashes
« Reply #6 on: November 27, 2020, 08:57:04 am »
What is the TV tuner you use?  Can you update the firmware?

What is your EPG?

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rossp

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Re: MC server crashes
« Reply #7 on: November 27, 2020, 09:07:24 am »

Hi Jim, I use a hdhomerun model  HDHR4-2DT. It is using the latest firmware.
EPG is OTA and SiliconDust. I've not seen the SiliconDust one before. I have now unselected that one.
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JimH

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Re: MC server crashes
« Reply #8 on: November 27, 2020, 09:18:27 am »
Sometimes the power supplies on those can be a problem.
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Yaobing

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Re: MC server crashes
« Reply #9 on: November 27, 2020, 02:13:04 pm »
It does look like a crash happened in TV code, while doing OTA EPG scanning.  A quick look at the dump file did not tell me enough about what caused it.  I will try again on Monday.  It probably will help if you try update to the latest build of MC.  In case it happens again, the latest build will help in diagnosis.
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rossp

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Re: MC server crashes
« Reply #10 on: November 29, 2020, 09:58:34 am »
When did the SiliconDust guide mode come into play? MC26? I have now disabled it and will see if the server crashes continue. If they don't I will re-enable it and test. I take it it's ok to have two guide modes selected, silicondust and OTA?

Ross
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Yaobing

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Re: MC server crashes
« Reply #11 on: November 29, 2020, 10:04:42 am »
Silicondust EPG was a new addition in version 27.  MC automatically enable it if you do not already have an online EPG setup.  The loading method is automatically created by MC, but whether it works depends on whether you have a subscription with Silicondust.  With the option automatically enabled, MC will check availability of data from Silicondust.  If not, there is no harm (other than MC doing the check each day).  If you do not have a subscription with Silicondust, you can uncheck the option and keep it off (but do not delete it because MC will create it again if you delete it).
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rossp

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Re: MC server crashes
« Reply #12 on: November 29, 2020, 10:08:20 am »
I don't have a subscription with SD so I guess this might not be the problem. Let me know if I can help in anyway Yaobing.

Ross
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rossp

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Re: MC server crashes
« Reply #13 on: November 29, 2020, 10:32:50 am »
Now running MC27.37, will monitor and update.
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Yaobing

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Re: MC server crashes
« Reply #14 on: December 04, 2020, 08:56:29 am »
Build 38 has some improvement for OTA EPG scanning.
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rossp

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Re: MC server crashes
« Reply #15 on: January 14, 2021, 10:11:44 am »
Yaobing, since build 38 i've not had a server crash.

Thanks for your effort.

Ross
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