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Author Topic: Browser engine is not working  (Read 1765 times)

sandyxiz

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Browser engine is not working
« on: June 21, 2021, 02:42:32 pm »
The web browser engine is not working properly.
Please retry the website, or download and install the latest version of Media Center....

This is the last version... what should I do?
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JimH

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Re: Browser engine is not working
« Reply #1 on: June 21, 2021, 03:01:34 pm »
Where are you when you get that message?  More details please.  OS, etc.
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Hendrik

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Re: Browser engine is not working
« Reply #2 on: June 21, 2021, 03:22:49 pm »
Posting a log might also help. https://wiki.jriver.com/index.php/Logging
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sandyxiz

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Re: Browser engine is not working
« Reply #3 on: June 22, 2021, 03:39:32 am »
Quote from: JimH on June 21, 2021, 03:01:34 pm
Where are you when you get that message?  More details please.  OS, etc.

On Windows 7, my JRiver version 26 work perfecly...
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sandyxiz

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Re: Browser engine is not working
« Reply #4 on: June 22, 2021, 03:42:26 am »
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sandyxiz

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Re: Browser engine is not working
« Reply #5 on: June 22, 2021, 03:48:31 am »
Quote from: Hendrik on June 21, 2021, 03:22:49 pm
Posting a log might also help. https://wiki.jriver.com/index.php/Logging

Like this...?
Library
    Total files: 45,634
    Audio files: 30,336
    Image files: 14,840
    Video files: 422
    Other files: 36
    Artists: 1,743
    Albums: 2,703
    Genres: 268
    Years: 70
    Playlists: 79
    Most Played Tracks: Rollin' And Tumblin';Counting Out Time;Lilywhite Lilith;The Carpet Crawle;Anyway
    Most Played Albums: The Lamb Lies Down on Broadway;;Archive #2 - 1976-1992;My Spanish Heart;Foxtrot
Processing
    Thumbnails built: 100% (45597 of 45634)
    Audio analyzed (audio files): 100% (30336 of 30336)
    Audio analyzed (video files): 100% (422 of 422)
Background Tools Running
    No tools currently running
Power
    No entries that affect the system power state
Drive Info
    Time for 256 MB file on library drive (C:) to make / read: 0.513 / 0.068 seconds
    Time for 256 MB file on rip drive (L:) to make / read: 2.824 / 2.001 seconds
Media Center
    Version: 28.0.26 Registered
    Install path: c:\Program Files\J River\Media Center 28\
    Interface plug-ins: Interface Plugins: TiVo Server (not running)
    JRMark: 2420 (version 20.0.63)
    Program run time: 13 minutes
    Memory used: 53.8 MB memory
    Handles used: 559 handles
Advanced System Info
    Memory & CPU
        CPU features: MMX, SSE2, SSE3, SSSE3, SSE4.1, AVX
        Free Physical Memory: 26.7 GB
        Total Logical Cores: 8
        Total Memory: 31.9 GB
    Operating System
        Microsoft Windows 7 64-bit
    Bluetooth Radios
        Enumeratore Bluetooth Microsoft (driver 6.1.7601.24511)
        Generic Bluetooth Radio (driver 6.1.7601.24511)
    Computer
        ACPI x64-based PC (driver 6.1.7600.16385)
    Disk drives
        Generic- Compact Flash USB Device (driver 6.1.7601.23403)
        Generic- MS/MS-Pro USB Device (driver 6.1.7601.23403)
        Generic- SD/MMC USB Device (driver 6.1.7601.23403)
        Generic- SM/xD-Picture USB Device (driver 6.1.7601.23403)
        Samsun  SSD 850 EVO 250G SCSI Disk Device (driver 6.1.7601.23403)
        Samsun  SSD 850 EVO 250G SCSI Disk Device (driver 6.1.7601.23403)
        Samsung D3 Station USB Device (driver 6.1.7601.23403)
        ST1000DM 003-1SB10C SCSI Disk Device (driver 6.1.7601.23403)
        ST2000DM 006-2DM164 SCSI Disk Device (driver 6.1.7601.23403)
        ST2000DM 006-2DM164 SCSI Disk Device (driver 6.1.7601.23403)
        WD 20EADS External USB Device (driver 6.1.7601.23403)
    Display adapters
        NVIDIA GeForce GTX 1080 (driver 27.21.14.6647)
    DVD/CD-ROM drives
        ASUS DRW-24F1MT SCSI CdRom Device (driver 6.1.7601.23403)
    Human Interface Devices
        3Dconnexion KMJ Emulator (driver 1.0.3.0)
        3Dconnexion SpaceNavigator (driver 1.5.3.16297)
        Controller gioco compatibile HID (driver 6.1.7601.24386)
        Dispositivo compatibile HID (driver 6.1.7601.24386)
        Dispositivo di input USB (driver 6.1.7601.24386)
        Dispositivo di input USB (driver 6.1.7601.24386)
        Dispositivo di input USB (driver 6.1.7601.24386)
    IDE ATA/ATAPI controllers
        Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller (driver 14.6.0.1029)
    Imaging devices
        HP ENVY 5540 series (NET) (driver 40.11.1113.1762)
        HP ENVY 5540 series (NET) (driver 40.11.1113.1762)
        Microsoft LifeCam HD-5000 (driver 3.60.250.0)
    Keyboards
        Tastiera HID (driver 6.1.7601.23403)
        Tastiera PS/2 standard (driver 6.1.7601.23403)
    Mice and other pointing devices
        Mouse compatibile HID (driver 6.1.7600.16385)
        Mouse compatibile HID (driver 6.1.7600.16385)
    Modems
        SAMSUNG Mobile USB Modem (driver 2.16.15.0)
    Monitors
        Monitor generico Plug and Play (driver 6.1.7601.24521)
        Monitor generico Plug and Play (driver 6.1.7601.24521)
    Network adapters
        Dispositivo Bluetooth (Personal Area Network) #3 (driver 6.1.7601.23863)
        Intel(R) Ethernet Connection (2) I219-V (driver 12.15.25.6712)
    Portable Devices
        Galaxy A20e di Livio (driver 6.1.7601.23403)
        H:\ (driver 6.1.7600.16385)
        K:\ (driver 6.1.7600.16385)
        M:\ (driver 6.1.7600.16385)
        N:\ (driver 6.1.7600.16385)
    Ports (COM & LPT)
        Porta di comunicazione (COM1) (driver 6.1.7601.23403)
    Printers
        HP ENVY 5540 series (driver 20.79.1.6594)
    Processors
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
        Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (driver 6.1.7601.24545)
    Sound, video and game controllers
        HD-5000 - Microsoft LifeCam. (driver 6.5.6004.0)
        NVIDIA High Definition Audio (driver 1.3.38.60)
        Realtek High Definition Audio (driver 6.0.1.8158)
    Storage controllers
        Iniziatore iSCSI Microsoft (driver 6.1.7601.23403)
    Storage volume shadow copies
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
        Copia shadow volume generico (driver 6.1.7600.16385)
    System devices
        Adattatore PCI standard da PCI a PCI (driver 6.1.7601.24441)
        Adattatore PCI standard per CPU host (driver 6.1.7601.24441)
        Archiviazione volumi (driver 6.1.7601.24441)
        Bus PCI (driver 6.1.7601.24441)
        Controller di interrupt programmabile (PIC) (driver 6.1.7601.24441)
        Controller per High Definition Audio (driver 6.1.7601.23403)
        Controller per High Definition Audio (driver 6.1.7601.23403)
        Coprocessore matematico (driver 6.1.7601.24441)
        DAEMON Tools Virtual Bus (driver 4.47.1.282)
        Dispositivo hub firmware Intel(R) 82802 (driver 6.1.7601.24441)
        Driver BIOS Microsoft System Management (driver 6.1.7601.24441)
        Driver enumeratore unità virtuale Microsoft (driver 6.1.7601.24441)
        Driver file come volume (driver 6.1.7600.16385)
        Driver mouse di Terminal Server (driver 6.1.7601.24441)
        Driver tastiera di Terminal Server (driver 6.1.7601.24441)
        Enumeratore bus composito (driver 6.1.7601.17514)
        Enumeratore bus radice UMBus (driver 6.1.7601.23403)
        Enumeratore di dispositivi software Plug and Play (driver 6.1.7601.24441)
        Enumeratore UMBus (driver 6.1.7601.23403)
        Enumeratore UMBus (driver 6.1.7601.23403)
        Intel(R) 100 Series/C230 Series Chipset Family LPC Controller - A145 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #3 - A112 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #8 - A117 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #9 - A118 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset Family PCI Root Port #17 - A167 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset PMC - A121 (driver 10.1.1.7)
        Intel(R) 100 Series/C230 Series Chipset SMBus - A123 (driver 10.1.1.7)
        Intel(R) Management Engine Interface  (driver 11.0.0.1160)
        Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x16) - 1901 (driver 10.1.1.7)
        Orologio di sistema CMOS a tempo reale (driver 6.1.7601.24441)
        Pulsante alimentazione ACPI (driver 6.1.7601.24441)
        Pulsante caratteristica ACPI fissa (driver 6.1.7601.24441)
        Pulsante sospensione ACPI (driver 6.1.7601.24441)
        Remote Desktop Device Redirector Bus (driver 6.1.7600.16385)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Risorse scheda madre (driver 6.1.7601.24441)
        Scp Virtual Bus Driver (driver 1.0.0.103)
        Sistema compatibile ACPI Microsoft (driver 6.1.7601.24056)
        Strumentazione gestione Microsoft Windows per ACPI (driver 6.1.7601.24056)
        Strumentazione gestione Microsoft Windows per ACPI (driver 6.1.7601.24056)
        Strumentazione gestione Microsoft Windows per ACPI (driver 6.1.7601.24056)
        Timer di sistema (driver 6.1.7601.24441)
        Timer eventi alta precisione (driver 6.1.7601.24441)
    Universal Serial Bus controllers
        ASMedia USB Root Hub (driver 1.16.33.1)
        ASMedia USB3.1 eXtensible Host Controller (driver 1.16.33.1)
        Controller Host estendibile Intel(R) USB 3.0 (driver 4.0.0.36)
        Dispositivo di archiviazione di massa USB (driver 6.1.7601.23403)
        Dispositivo di archiviazione di massa USB (driver 6.1.7601.23403)
        Dispositivo di archiviazione di massa USB (driver 6.1.7601.23403)
        Dispositivo USB composito (driver 6.1.7601.24138)
        Dispositivo USB composito (driver 6.1.7601.24138)
        Feitian ROCKEY4 (driver 5.0.9.1202)
        Hub radice Intel(R) USB 3.0 (driver 4.0.0.36)
        NEC Electronics USB 3.0 Host Controller (driver 1.0.18.0)
        NEC Electronics USB 3.0 Root Hub (driver 1.0.18.0)
        SAMSUNG Mobile USB Composite Device  (driver 2.16.15.0)
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Awesome Donkey

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Re: Browser engine is not working
« Reply #6 on: June 22, 2021, 03:53:10 am »
Hendrik's link to the wiki explains logging best: https://wiki.jriver.com/index.php/Logging

If you're on Windows 7, there *may* be issues, I'm not sure how well the WebView2 version of Edge works on Windows 7 and Windows 8.1 (from what I recall, it's compatible with them but maybe there's issues/bugs). There's also a chance Windows 7 wasn't tested for this, since it's a dead OS now. For best results with the new Edge browsing engine Windows 10 should probably be used.
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

sandyxiz

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Re: Browser engine is not working
« Reply #7 on: June 22, 2021, 04:06:07 am »
I am attaching the log file
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Hendrik

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Re: Browser engine is not working
« Reply #8 on: June 22, 2021, 05:26:56 am »
Can you try installing this component from Microsoft?
https://go.microsoft.com/fwlink/p/?LinkId=2124703

The Media Center installer is supposed to install it for you if its not present, but maybe something went wrong there.
It is also generally recommended (and required to some degree) to have all Windows updates installed - in particular on Windows 7, which is out of official support by Microsoft now, so long-term its hard to consider the implications for new features going forward.
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sandyxiz

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Re: Browser engine is not working
« Reply #9 on: June 22, 2021, 09:49:48 am »
Quote from: Hendrik on June 22, 2021, 05:26:56 am
Can you try installing this component from Microsoft?
https://go.microsoft.com/fwlink/p/?LinkId=2124703

The Media Center installer is supposed to install it for you if its not present, but maybe something went wrong there.
It is also generally recommended (and required to some degree) to have all Windows updates installed - in particular on Windows 7, which is out of official support by Microsoft now, so long-term its hard to consider the implications for new features going forward.

BINGOOOOO!!!!! ;D ;D ;D ;D It was the lack of that file!
Thank you very much

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Hendrik

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Re: Browser engine is not working
« Reply #10 on: June 22, 2021, 10:48:32 am »
Thanks for confirming, I'll make sure the installer does a better job at ensuring its installed!
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dtc

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Re: Browser engine is not working
« Reply #11 on: June 23, 2021, 07:14:56 am »
Quote from: Hendrik on June 22, 2021, 10:48:32 am
Thanks for confirming, I'll make sure the installer does a better job at ensuring its installed!

FYI - I have reported problems loading the Streaming option with MC 28 on Windows 7. I installed WebView2 using your link and the Streaming option is now loading. So, your fix should fix the Streaming option also. Thanks.
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Chipicui

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Re: Browser engine is not working
« Reply #12 on: June 23, 2021, 03:31:04 pm »
Thanks Hendrik!!
That file from Microsoft saved me too on windows 7 64 bits.
Maybe it should be made a sticky
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Awesome Donkey

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Re: Browser engine is not working
« Reply #13 on: June 23, 2021, 03:34:07 pm »
Probably no need for a sticky, as it sounds like Hendrik is going to fix it.
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones
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