Device name
Processor AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz
Installed RAM 32.0 GB
Device ID D65F7F83-43F7-4AFF-8614-E629BDCB80E1
Product ID 00330-80000-00000-AA266
System type 64-bit operating system, x64-based processor
Pen and touch Single touch support
Edition Windows 10 Pro
Version 21H1
Installed on 01/08/2021
OS build 19043.1151
Experience Windows Feature Experience Pack 120.2212.3530.0
Unexpected shutdown of Application version 28.28.0.49
I upgraded to 24.0.49 and finding that the UI keeps shutting down, both when playing music and when I am not playing music. I thought it was a problem with the install, so I deleted everything and reinstalled everything from scratch.
I did not use the backup file to restore the library, but allowed the music files to be imported again onto the new install.
The shutdown of the application occurs about 3 to 4 minutes after it has been started. I have had a look at the troubleshooting tips you have provided and I don’t believe any are relevant to the problem I am having. I have taken two log dumps, which I have attached to this mail.
The log dumps were taken during the application shutdown, when I was playing music and when no music was being played.
Grateful for your assistance in resolving this issue
Thanking you in anticipation of your assistance
