Topic: Purchase and Licensing Help (Read 13368 times)

JimH · « **on:** January 31, 2022, 02:25:09 pm »

You can order an MC29 Upgrade at a discount. Thanks for thinking of JRiver!

MC29 is in a thread near the top of this board and on our Download Page.

When you purchase any version, you receive a Registration Code for that version. It is a permanent license. It will always work with that major version (29, for example).

We also generate a portable Registration Code that works for 14 days so you can license MC on another machine without using a restore.

Licensing is explained in more detail in our Wiki topic called Restoring a License.
https://wiki.jriver.com/index.php/Restoring_a_License

Upgrade purchases are available at a reduced price. You can upgrade from any previous version by using your Registration Code for that version.

You can retrieve your Registration Codes here.
https://rover.jriver.com/cgi-bin/restore.cgi

You can download old versions here.
https://wiki.jriver.com/index.php/Old_Versions

More
Moving from an older version: https://yabb.jriver.com/interact/index.php/topic,131912.msg914360.html#msg914360

Wheaten · « **Reply #1 on:** January 31, 2022, 02:34:19 pm »

Will MC29 be launched around April for all three OS's simultaneous?

JimH · « **Reply #2 on:** January 31, 2022, 02:37:13 pm »

MC29 isn't available yet.
https://yabb.jriver.com/interact/index.php/topic,131911.msg914359.html#msg914359

Upgrade licenses are available for pre-order now:
https://yabb.jriver.com/interact/index.php/topic,131902.0.html

JimH · « **Reply #3 on:** January 31, 2022, 02:56:28 pm »

Quote from: Wheaten on January 31, 2022, 02:34:19 pm

Will MC29 be launched around April for all three OS's simultaneous?

It's too soon to say for sure, but we usually release all three OS's within a few days of each other.

Wheaten · « **Reply #4 on:** January 31, 2022, 03:04:40 pm »

Thank you. Let's wait for April

jgreen · « **Reply #5 on:** January 31, 2022, 10:17:30 pm »

Very exciting. Don't forget the new version-specific skin!

Smack · « **Reply #6 on:** February 11, 2022, 05:39:08 am »

So if I'm now buying a license i will get a working key for MC29?

Hendrik · « **Reply #7 on:** February 11, 2022, 05:56:57 am »

Quote from: Smack on February 11, 2022, 05:39:08 am

So if I'm now buying a license i will get a working key for MC29?

Yes. You can use it with MC28 and swap to MC29 once it is out.

Smack · « **Reply #8 on:** February 11, 2022, 06:29:02 am »

That's a good offer. But first i need a new GPU to use all the potential your new renderer offers

Does it work well with an AGU AMD Ryzen™ 3 4300GE?

AllanM · « **Reply #9 on:** February 11, 2022, 04:39:36 pm »

Are there release notes or a teaser of new features?

dhsmusic · « **Reply #10 on:** February 11, 2022, 10:57:22 pm »

Will MC 29 still work on older Macs? MC 27 has been working great on my old MacBook running OS Sierra, and I wouldn’t want to upgrade if it wouldn’t work on the older Mac OS.

gulp · « **Reply #11 on:** February 12, 2022, 08:34:30 am »

Why is it not possible to use an existing account when preordering? I always have to newly register and fill out everything although I constantly preorder new releases.

No chance to login and reuse address data etc. on the preorder page.

dctom · « **Reply #12 on:** February 12, 2022, 11:42:45 am »

Have purchased master licence and it works with mc28 on my Mac but when I try to use it with mc 28 on my Linux machine it says it is the wrong registration number ?

JimH · « **Reply #13 on:** February 12, 2022, 11:50:22 am »

You probably need to update MC.

dctom · « **Reply #14 on:** February 13, 2022, 05:50:57 am »

Thanks, updating seemed to sort it

Enger · « **Reply #15 on:** February 14, 2022, 02:35:32 pm »

hi:
HOW CAN WE TELL that the new version-29 license is actually installed (when running existing version-28 software)?
I found that clicking on the license file just brought-up notepad. It was also marked non-executable (as a downloaded file).
I unblocked it and manually "opened" it with JRiver Installer.
BUT, after doing that, I don't see any difference when I display "JRiver Registration Info".
Shouldn't there be a message there that says "Verison 29 license has been installed, Thank you." or something similar.
I can't see any way to definitively verify that the Verison-29 license has been loaded into the correct place, and is being read-in JRiver program.
(It could still be reading the old verison-28 license?

JimH · « **Reply #16 on:** February 14, 2022, 03:15:27 pm »

You'll know when you install MC29.

largenmt · « **Reply #17 on:** February 24, 2022, 08:31:17 am »

I have JRiver 25 for Windows. I pre-ordered MC29 as a master license because I'm thinking of migrating to a Mac system. When I tried to do an install thinking I could upgrade MC25 to 28 for Windows I got a message that indicated the file versions were incompatible.

How can I resolve the problem?

Thanks.

modoud · « **Reply #18 on:** February 24, 2022, 11:54:41 am »

Why is this always (year after year) so confusing. Don't set up a system that downloads something and then when launched, creates an error message saying you have an earlier version (in my case 28). It would be wonderful if the creators actually had a real user's experience and not their perceived and self created experience. You'd cut down on the questions and support pings.

EnglishTiger · « **Reply #19 on:** February 24, 2022, 12:01:49 pm »

Quote from: largenmt on February 24, 2022, 08:31:17 am

I have JRiver 25 for Windows. I pre-ordered MC29 as a master license because I'm thinking of migrating to a Mac system. When I tried to do an install thinking I could upgrade MC25 to 28 for Windows I got a message that indicated the file versions were incompatible.

How can I resolve the problem?

Thanks.

You need to download and install MC28.0.106 for the new licence to be recognised

bobp · « **Reply #20 on:** March 02, 2022, 11:08:12 pm »

I have already purchased JRiver 29 upgrade license for Windows last month.
Now I need Mac license as well.
When tried to purchase Master License as instructed on the page, PayPal was showing $79.99 and no discount. I did not proceed.
What should I do? Should I purchase net new Mac license or there is a way to get a discount on Master? Thanks !

JimH · « **Reply #21 on:** March 03, 2022, 05:13:25 am »

Quote from: bobp on March 02, 2022, 11:08:12 pm

I have already purchased JRiver 29 upgrade license for Windows last month.
Now I need Mac license as well.
When tried to purchase Master License as instructed on the page, PayPal was showing $79.99 and no discount. I did not proceed.
What should I do? Should I purchase net new Mac license or there is a way to get a discount on Master? Thanks !

You have mail. Thanks.

Yupanqui · « **Reply #22 on:** March 13, 2022, 10:47:58 am »

Windows 10
MC 28 is on the PC with registration.
MC 29 is also installed

1. PC
a) don't have communication with the licence server
b) When im going with Firefox to the Licenceserver I get a mjr-file and after clicking this file I have A registration

2. PC
a) don't have communication with the licence server
b) When im going with Firefox to the Licenceserver I get a mjr-file
I copy mjr.file to desktop. After clicking this file I see a windows "Ihre Lizenzdatei gilt für ein anderes Produkt" (Your Licence is for another product)

PC 2 is not registered and I have still a 3. PC.

JimH · « **Reply #23 on:** March 13, 2022, 02:48:24 pm »

Read this carefully: https://wiki.jriver.com/index.php/Restoring_a_License

An Install Key lasts for 14 days.

Without an Internet connection, you must use a fresh Install Key.

The version of MC that installs the key must be the same as the key.

adolfotregosa · « **Reply #24 on:** March 16, 2022, 03:01:18 pm »

Can I please get a hand and correct my mistake on buying version 29 upgrade but from windows only to master ? doh I need to pay the difference . How do I do it ?

JimH · « **Reply #25 on:** March 16, 2022, 03:23:26 pm »

You have mail.

vallemanden · « **Reply #26 on:** March 18, 2022, 11:23:33 am »

I purchase a MC license for JRiver 29, but never got the key

JimH · « **Reply #27 on:** March 18, 2022, 11:46:12 am »

Check your spam folder.

You can mail yourself your License from our Restore Page.

vallemanden · « **Reply #28 on:** March 18, 2022, 12:58:00 pm »

not in there, and the mail i get does NOT cover JR 29 only 23,25 and 27, and the licens for 27 does not work on 29

JimH · « **Reply #29 on:** March 18, 2022, 01:13:36 pm »

Quote from: vallemanden on March 18, 2022, 12:58:00 pm

not in there, and the mail i get does NOT cover JR 29 only 23,25 and 27, and the licens for 27 does not work on 29

night.??

vallemanden · « **Reply #30 on:** March 18, 2022, 03:14:59 pm »

Quote from: vallemanden on March 18, 2022, 03:10:08 pm

night? if it is email you ask, it soft-solutions.dk

but if i can get your email i can send the email with the purchase

argg it went on the worng email, i got it on night, can i move it to the email where i have my other licens?

JimH · « **Reply #31 on:** March 18, 2022, 03:37:55 pm »

Quote from: vallemanden on March 18, 2022, 03:14:59 pm

argg it went on the worng email, i got it on night, can i move it to the email where i have my other licens?

Yes. Visit the Restore Page.

vallemanden · « **Reply #32 on:** March 18, 2022, 03:46:58 pm »

Quote from: JimH on March 18, 2022, 03:37:55 pm

Yes. Visit the Restore Page.

thanks ALOT

EricTheBlue · « **Reply #33 on:** March 20, 2022, 04:23:41 pm »

I'm hoping someone can help me with registering MC29 using a MC28 Registration Code (RC). I purchased MC28 on 11/29/21, but I only installed MC28 for the first time today and it registered properly. However after downloading and running MC29, it won't accept the MC28 RC calling in invalid and I've accidentally burned 3 restores in the process. Given when I purchased MC28, the registration code should work for MC29 correct? If yes, what am I doing wrong?

JimH · « **Reply #34 on:** March 20, 2022, 04:57:57 pm »

You can't use MC29 with an MC28 license. Sorry.

EricTheBlue · « **Reply #35 on:** March 20, 2022, 06:51:33 pm »

A bit disappointing considering the difference between my purchase date and availability of MC29, but understood. Thanks for replying so quickly.

cadillyst · « **Reply #36 on:** March 25, 2022, 04:07:56 pm »

I just purchased a master license of MC28 on January 20th of 2022. This license will not apply to MC29?

JimH · « **Reply #37 on:** March 25, 2022, 04:49:02 pm »

Quote from: cadillyst on March 25, 2022, 04:07:56 pm

I just purchased a master license of MC28 on January 20th of 2022. This license will not apply to MC29?

Please send me an email from the account that purchased. I'm jimh at jriver.

cadillyst · « **Reply #38 on:** March 29, 2022, 09:32:52 am »

Email sent. j******k2001@gmail.com

HTPC-Freak · « **Reply #39 on:** April 01, 2022, 08:16:52 am »

Recently I bought one of the latest MC28 license version... (including MC29, when available)
Today I found, that MC29 is available

So I downloaded the latest MC29 .022 version...

Before installing it, I made a backup of my MC28 library including all options
Then I installed MC29 - it installed without any problems.

But now, most of my audio CD-cover artwork is not found anymore and JRiver doesn't show the artwork anymore... of coarse I have reloaded the previously saved MC28 library (see above)...

What is wrong ? How can I get the CD-artwork been shown again ?

Many thanks...

HIW · « **Reply #40 on:** April 01, 2022, 09:50:41 am »

I just upgraded to v28 on Jan 2nd hoping for IPTV features which didn't work. Didn't know the release of 29 was so close or I would have waited. Is there anything I can do? Was so close.....

JimH · « **Reply #41 on:** April 01, 2022, 10:41:07 am »

Quote from: HIW on April 01, 2022, 09:50:41 am

I just upgraded to v28 on Jan 2nd hoping for IPTV features which didn't work. Didn't know the release of 29 was so close or I would have waited. Is there anything I can do? Was so close.....

You have mail.

perry59 · « **Reply #42 on:** May 19, 2022, 10:42:06 am »

will MC29 still work on windows 7?

GratefulRiver · « **Reply #43 on:** May 19, 2022, 04:07:33 pm »

I am confused. I purchased 27 and I thought I could use that until I wanted to upgrade, but it seems the program upgrades itself? I would like to use the version I purchased until I see a need to upgrade. I don't want to pay every year all to view content of which 90% were created before 2 years ago.

So, is there a way to use 27 with the license I purchased?

If not, would I be able to set up 29 so it will not auto-upgrade and cause me to pony up again in a year?

If not, is there a lifetime license around?

JimH · « **Reply #44 on:** May 19, 2022, 04:44:29 pm »

Please read Restoring a License on our wiki.

GratefulRiver · « **Reply #45 on:** May 23, 2022, 01:38:36 pm »

Yes I have read that. I have not had much luck. I think my product auto-updated and that is why I can't get the license to work. I will download the old version and give it a try (though I think I have tried this already). I will report back.

JimH · « **Reply #46 on:** May 23, 2022, 01:59:37 pm »

MC won't automatically upgrade a major version. 28 to 29, for example. Re-read the link. Everything is there.

EmersonDAnite · « **Reply #47 on:** June 13, 2022, 03:29:47 am »

I apologize; I'm sure the answer is obvious to more experienced users;

I have a valid license for JRiver 27, is there any free way to make it work with JRiver 29, or is a paid upgrade the only path?

As well, I have hit the "restore license" button a couple of times, but I have honestly no idea what it does (other than tick through my yearly restore allotment).

Thanks for your help!
-EDA

Awesome Donkey · « **Reply #48 on:** June 13, 2022, 05:56:41 am »

Quote from: EmersonDAnite on June 13, 2022, 03:29:47 am

I have a valid license for JRiver 27, is there any free way to make it work with JRiver 29, or is a paid upgrade the only path?

An upgrade from MC27 to MC29 is a paid upgrade only path. Upgrades from a major version (in this case 27) to a newer major version (29) are.

tkolsto · « **Reply #49 on:** July 11, 2022, 02:50:16 pm »

Hi I have been reinstalling so much for numerous reasons, like clean installation of Windows. I only have one restore left.

I read that one can get it reset, if one ask for it in such cases. I read this from here. (If you use all your restores, please post on the forum. We can reset the count, but this is only done if you have run out.)

Do I have to come with further information on that I have paid for it?

INTERACT FORUM

Author Topic: Purchase and Licensing Help (Read 13368 times)

Wheaten

Wheaten