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[davidperetz]

Hello

I have a Problem since yesterday when i switched to rtx 3090 video card and using jrvr , jriver crashes when i try to playback any video

If i switch to red october standard its working fine but when i try jrvr or red october mad vr  it crashes immediately.

sometimes madvr workes for 2 videos and then crashes.

i had rtx 2080 before and everything worked fine

i would appreciate to get a lil help

Thanks

[jmone]

I've an 3090 and it is rocking fine.  Did you reinstall the drivers? (or else do a clean install?)

[davidperetz]

what drivers? the gpu drivers? yes i have, but the regular game ready not the studio ones.

[JimH]

what drivers? the gpu drivers? yes i have, but the regular game ready not the studio ones.

Try a different video driver.

Configure Windows Defender.  Don't use any other antivirus.

[davidperetz]

i dont have antivirus

do i need to change settings in mc jrvr?

[jmone]

To me it sounds like an issue with the GPU driver after a HW Swap.  Try a clean GPU Driver install (or even DDU https://www.wagnardsoft.com/forums/viewtopic.php?t=4097 ).

[davidperetz]

Ok ill try it

[davidperetz]

Still not working and keeps crashing when trying to use the jrvr instead of red october standard.

any help? i have rtx 3090 and using the red october standard.

i tried installing new drivers and updated ones and still keep crashing after trying to play a video using jrvr recommended.

[jmone]

Did you do the full clean install with DDU in windows safe mode?

[davidperetz]

I didnt uninstall the drivers, i did downloaded the correct one's and installed them. and it already update the one's iv installed

What is ddu? and why is it important to do a clean install in safe mode? i dont have problem with these drivers elsewhere.

[JimH]

I didnt uninstall the drivers, i did downloaded the correct one's and installed them. and it already update the one's iv installed

What is ddu? and why is it important to do a clean install in safe mode? i dont have problem with these drivers elsewhere.

Follow the link.  You can trust jmone's advice.  It's likely the crash is the driver.

[davidperetz]

What link? how do i do clean install?

[timwtheov]

From Jmone's prior post:

https://www.wagnardsoft.com/forums/viewtopic.php?t=4097

I had some problems with a brand new 3060 last fall, and the DDU install works.

[Hendrik]

I would definitely recommend a clean driver install.

Afterwards, a full crash log and crash dump is the only way for us to diagnose the issue any further:
https://wiki.jriver.com/index.php/Logging

The crash dump would be of importance here, a log alone is usually not that helpful for crashes.