Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[JimH]

If you've tried to purchase since Friday evening, Paypal won't have worked.  We suspended use of it.

Please try again on Tuesday.  Paypal suddenly put a limit on the cash we can withdraw.  We're doing so much business right now that they suspected we could be scamming them.  It will probably be reversed in a few days.  I'm sorry for the problem.

We will honor the current price when Paypal resumes normal business.

[Richard Martin]

PayPal is working again

[Jay3]

PayPal shows it paid you but the Transaction ID doesn't work on your site.

[JimH]

You don't need to use the Transaction ID.

If you purchased, you received a license.  Maybe in the spam folder.   Install the matching version.  Then restore the license.  More details are here:  https://wiki.jriver.com/index.php/Restoring_a_License

[puffpastry]

I just purchased an update to MC31 for Windows, and paid by PayPal.  I got an email from PayPal with a transaction ID saying the payment was successful.  After 30 minutes, I still have not received an email from JRiver with my MC31 license number.  On the JRiver purchase website, I got an error saying, "The PayPal website appears to be down, so we cannot verify your transaction."  When I go to the JRiver PayPal Support page, and enter my PayPal transaction ID and email address, I get the same error: "The PayPal website appears to be down, so we cannot verify your transaction".  I tried two different web browsers and got the same error.

Thanks,
John

[puffpastry]

An hour later, I just received my MC31 license.  Thanks!!!  That is some fast service late on a Thursday night!!!

[JimH]

puffpastry,
I've just sent you a Windows license.  You can ignore the first email.

Thanks for your purchase.