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[bayilokanto]

My JRiver Media Center 31 application is crashing all the time while playing or idling. Log file is attached.

[JimH]

Turn off auto-import.

It looks like MC is crashing on an opus file:

0056195: 11016: Import: JRAnalyzer::AddFile: Filename: \\SAMUSERVER\My Pictures\Aimee Photos\AUD-20161223-WA0010.opus
0056195: 11016: Import: JRAnalyzer::AddFileMJ: Start
0056195: 3108: Playback: CMJPlayerCore::Play: Created feeder helper for type opus (native: 1)
0056195: 3108: Playback: CMJWaveFeeder::Play: Start
0056195: 3108: Playback: CMJWaveFeeder::Play: Finish (0 ms)
0056195: 3108: Playback: CMJPlayerCore::Play: Play succeeded
0056195: 3108: Playback: CMJPlayerCore::Play: Result: 1
0056195: 3108: Playback: CMJPlayerCore::Play: Finish (0 ms)
0056195: 11672: Playback: CMJWaveFeeder::Thread: Start
0056195: 11672: Playback: CMJWaveFeeder::Thread: Adding skinning
0056195: 11672: Playback: CMJWaveFeeder::Thread: Opening file
0056199: 11016: Import: JRAnalyzer::AddFileMJ: Finish (3 ms)
0056199: 11016: Import: JRAnalyzer::AddFile: Finish (3 ms)
0056199: 11016: Import: JRAnalyzer::AddFile: Finish (4 ms)
0056199: 11016: Import: JRAnalyzer::Open: Finish (4 ms)
0056200: 11016: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
0056200: 11016: General: TopLevelExceptionFilter: Message: 34768, wParam: 1955316022200, lParam: 0

Make sure you configure Windows Defender and don't use any other antivirus software.

[danieljmiron3]

It's not just crashing, it's crashing my whole computer.

[JimH]

That may be a driver problem.  MC couldn't crash your computer.

Antivirus?

[BarryTheNetherlands]

I have the same problem.
I have updated from JRiver 27 to 31.
Since then I have this problem: JRiver crashes or pc schutting down. With JRiver off, PC works fine.

[JimH]

Make sure you configure Windows Defender and don't use any other antivirus software.

[BarryTheNetherlands]

Thanks for the tip. I have adjusted some things in defender and going to test this evening

[JimH]

Thanks for the tip. I have adjusted some things in defender and going to test this evening

Are you running any other antivirus or non-Microsoft firewall?

[BarryTheNetherlands]

I don't have any other anti virus. I tried to let MC pass trough the fire wall and di all the exemption files and folder and process exemptions, still crashing and shutting down the computer 🤔

[JimH]

If the computer shuts down, that is probably a driver problem.

[BarryTheNetherlands]

If the computer shuts down, that is probably a driver problem.

Any idea on how I can find which driver could cause this problem?