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[LennyM]

I am an upgrade from MC 23.  Everything was working perfectly yesterday.  No changes since. 
I run MC on two computers on the same network and have exactly the same issue with both.  Everything else about these computers is working perfectly including connections and the rest of the network.

When I bring up MC 32 It fills up the body of MC 32 with:

"Hmmm....  Can't reach this page.
jriver.com took too long to respond.
Try checking the connection.
[Refresh]
Microsoft Edge"

And, of course nothing works.

[JimH]

The player should work.  It's having trouble loading a JRiver web page.  It will clear up shortly.

Try rebooting.

[LennyM]

Rebooting has not helped yet.

When I try to reach jriver.com directly from my browser, I get:

"This site can’t be reached
www.jriver.com took too long to respond."

So I'm guessing there's a problem at your end.  Am I correct?  If so can you say when it will be fixed?

I was unaware that Media Center required a connection to jriver.com to work.  Can't understand why that is.  I thought it was free standing, relying only on my local network.

[JimH]

JRiver will work without a connection..  The problem should go away in the next few hours.

[LennyM]

16 hours later and the problem persists.  Nothing has changed.

Also, still can't reach jriver.com.  Would not even be able to order Windows MC 34 upgrade as a click on the offering email will not load.

I already lost one day of music.  Nothing like this has ever happened before.  Is it just me or entire system for jriver users?  Please fix or provide better information. 

[Awesome Donkey]

Open a Command Prompt/PowerShell/Terminal window and type in ipconfig /flushdns to clear the system's DNS cache. Might also be worth changing your system DNS to another like Google DNS or Cloudflare DNS if you're using your ISP's DNS resolver and it's slow at updating.

[LennyM]

First, as I wrote this happens identically on two different computers.  Nevertheless I tried your suggestion on one of them with absolutely no change in the loading of MC 32 or reaching jriver.com.

Does anyone know why 2 computers, acting independently except that they are on the same network, cannot reach jriver.com??  Or indeed why not being able to load JRiver.com renders MC 32 inoperative?

@JimH wrote that "It will clear up shortly." suggesting a problem with JRiver.com rather than anying in my system.

At the moment I have a lovely music system that I cannot use.

[JimH]

Gizmo works for me now.

[LennyM]

@JimH,

I have no idea what the relevance is of your last post re: Gizmo.  Evidently meant for someone else.

Meanwhile, when I try to reach jriver.com Firefox tells me:
"The server at jriver.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments."

Computers and internet working perfectly in every other way.

Can anyone please tell me what's going on?  Why can I reach every other site in the world, but not jriver.com?  And why does that prevent MC 32 from loading correctly?

[JimH]

Sorry.  Same problem, different thread.

https://yabb.jriver.com/interact/index.php/topic,140871.0.html

[LennyM]

Can anyone please tell me what's going on?  Why can I reach every other site in the world, but not jriver.com?  And why does that prevent MC 32 from loading correctly?

[zybex]

Can anyone please tell me what's going on?  Why can I reach every other site in the world, but not jriver.com?  And why does that prevent MC 32 from loading correctly?

JRiver moved some servers to a different provider, causing DNS issues. It should solve itself after some time if you're still seeing problems.

MC will contact JRiver's servers at startup by default - you can disable this behavior with several settings in Options:
- default startup location for MC is a web page from JRiver, you can change it to "last location" instead
- asks server if there's a new version available
- anti-piracy check may also occur, probably
- playing something can trigger download of missing CODECs, covers, lyrics, subtitles, etc.
- Spotlight feature for info about an album/band
- etc. Fully offline apps are mostly extinct, specially if you want to benefit from all features.

[JimH]

JRiver moved some servers to a different provider, causing DNS issues. It should solve itself after some time if you're still seeing problems.

We think it's working as expected now.

This problem could be something else.  If JRiver doesn't run at all, it's probably antivirus.

[Awesome Donkey]

Have you tried switching DNS providers (and clearing the DNS cache after switching)? Very likely your ISP's DNS is slow at updating, so these kind of issues happen.

https://developers.google.com/speed/public-dns/docs/using

[LennyM]

@Awesome Donkey was right all along.  Changed to Google DNS and all is well.  The only advice that mattered. 

Now to do on two other computers.