Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[cw]

Here’s my situation. First, I am not new to JRiver. I have been through several versions of the Media Center software and have had a Master site license so I could use the software on both Windows and Mac OS.

I am currently working on a new server running Win11 and with the exception of the volume control issue I’m completely satisfied with the performance of MC 31 and the JRiver remote on my iPhone. Both the OS and Media Center are running the most recent versions of the software.

My issue just popped up with the latest update of MC and the JRiver remote. If I select Modi Multibit Direct the volume control works but the content passes through the Window system mixer and the quality of the audio is diminished. If I select Modi WASAPI the quality is improved but the volume control function doesn’t work. I suspect that there’s an inappropriate driver causing the problem but I don’t know how to deal with that.

I appreciate your product and your input.

[JimH]

Did you try powering everything off and back on?

In MC, did you try Internal Volume?  Click on the speaker icon in the upper left corner.

WASAPI is part of the OS and is very reliable.  Why do you think there is a driver problem?

[cw]

I have looked at everything you mentioned and have observed no issues with the things you mentioned. I am thinking that there's a software issue because I had everything working as I expected (i.e. like when I was running Win10) and then there were two updates - one to Win11 and one to the JRiver iPhone app, after which I could no longer adjust the volume from the remote.

[cw]

I know that I am merely one of your hundreds of customers, but I sure would appreciate some meaningful response to my situation. Surely I'm not the only new Win11 user who has issues...

[JimH]

More details might help. 
Connection, file types, mode of playback, etc.

[cw]

Jim - You nailed it in one! The problem WAS in the drop-down menu from the speaker icon. This time (for the first time ever) the server software defaulted to "system" rather than "internal" and when I changed that setting, the problem is solved! Sorry it took me so long to review your first set of suggestions and find this one -- which solved the problem. Many thanks!