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Author Topic: Crashes  (Read 794 times)

Korppi

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Crashes
« on: January 27, 2024, 04:01:44 am »

1) installed trial version
2) played mostly .mp4,couple hours later mc31 started crashing
3) "theres nothing to play" or just plain crash
4) uninstalled it with appcleaner, rebooted
5) now it doesnt play anything
6)uninstalled it again with appcleaner, rebooted
7) doesnt play anything just crashes

Question is how do i COMPLETELY uninstall it

Appcleaner is not enough
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JimH

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Re: Crashes
« Reply #1 on: January 27, 2024, 04:07:25 am »

Could you provide the versions of MC and the OS that you're using?

Appcleaner isn't necessary and programs like it have caused problems in the past.

Did you install your license?
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Korppi

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Re: Crashes
« Reply #2 on: January 27, 2024, 04:18:12 am »

Trial was downloaded from the website

Big sur on this machine

And it clearly remembers me on a reinstall, there is files somewhere 

Tried first uninstall it the normal way when it started crashing
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JimH

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Re: Crashes
« Reply #3 on: January 27, 2024, 04:21:39 am »

Versions? 
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Korppi

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Re: Crashes
« Reply #4 on: January 27, 2024, 04:26:05 am »

11.6.0.5

and the version of MC that you get when pressing download trial
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JimH

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Re: Crashes
« Reply #5 on: January 27, 2024, 05:46:31 am »

It's under Help > About.
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Korppi

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Re: Crashes
« Reply #6 on: January 27, 2024, 06:03:49 am »

31.0.83
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Korppi

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Re: Crashes
« Reply #7 on: January 27, 2024, 06:13:55 am »

Ok, now its playing long .mp4

Short  .Mp4 10--40 seconds long, crash immediately

Suspect that was the problem all along

Cannot load playlist with short Mp4:s, it crashes
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JimH

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Re: Crashes
« Reply #8 on: January 27, 2024, 10:24:13 am »

Can you send one to bob at jriver?  Include a link to this thread.  Thanks.
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bob

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Re: Crashes
« Reply #9 on: January 27, 2024, 10:29:47 am »

Ok, now its playing long .mp4

Short  .Mp4 10--40 seconds long, crash immediately

Suspect that was the problem all along

Cannot load playlist with short Mp4:s, it crashes

There might be an issue with your short mp4's.
At any rate, you remove the MC App by dragging it from the Applications folder into the trash.
You remove the user entries to remove the rest by deleting this folder:
~/Library/Application Support/J River/Media Center 31
Note that the ~ is shorthand for starting with your user directory so if your user is Korppi it would be
/Users/Korppi/Library/Application Support/J River/Media Center 31

When you install again then you'll start fresh and need to either restore the library from a backup or reimport all of your media.
You will have to license again and there is no trial period for reinstalls. The easiest way to reinstall the license is to copy and paste it from your registration email into the dialog that will come up the first time you run after the reinstall.
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