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Author Topic: Purchase Problems  (Read 232 times)

David Sydney

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Purchase Problems
« on: January 30, 2024, 05:54:47 am »
I just tried a couple of times to upgrade my master licence, but supplying my gmail address and using the same password as I have on the forum... and Paypal declined twice due to 'international regulations' with not other explanation, after researching it can occur for services related to gambling, alchol, adult entertainment, etc etc...

Are you having trouble with Paypal payments lately - perhaps they think you are an online casino? I am in Australia buying a software service which should come at no surprise to them. ? Weird.

David
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Dave
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rganiard

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Re: Purchase Problems
« Reply #1 on: January 30, 2024, 01:45:58 pm »
Windows prevents the upgrade from running but doesn't identify what it's blocking.  I wasted two installs.
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JimH

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Re: Purchase Problems
« Reply #2 on: January 30, 2024, 02:37:44 pm »
Quote from: rganiard on January 30, 2024, 01:45:58 pm
Windows prevents the upgrade from running but doesn't identify what it's blocking.  I wasted two installs.
How far do you get?
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David Sydney

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Re: Purchase Problems
« Reply #3 on: February 02, 2024, 07:10:13 am »
I still can't process the upgrade - it goes all the way through then Paypal says "declined to comply with international regulations"

its a Paypal thing but now I am stuck...

David
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Dave
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Linux Manjaro 23 / Windows 10 Pro | i7 14700K Gigabyte Z790 UD AX | JRMark 10253 | Realtek Integrated HDAudio SPDIF | PC Sound - Yamaha TSS-15 5.1 DAC (will be sad when capacitors die!)| Real Sound - DLNA Network to Yamaha RX-V777 Receiver Living Room + Deck | DLNA to Paired Yamaha WiFi WX-010 MusicCast Speakers to Outside Areas

JimH

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Re: Purchase Problems
« Reply #4 on: February 02, 2024, 08:08:37 am »
Are you using a VPN?  It seems that they think you're in a sanctioned country.

Try another browser?
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David Sydney

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Re: Purchase Problems
« Reply #5 on: February 02, 2024, 10:12:13 pm »
No VPN running and I just tried on another platform (Linux), different machine where I know Paypal has a cookie keeping me logged in as I have used it on Amozon / ebay etc... and I got the same result flash up after it goes through 'we recognise you on this device' ... end result 'transaction declined to comply with international regulations'.. the url of the error suggests it is based on 'key&merchant name'

I'm at a loss?

Canot contact anyone live at Paypal.?


David
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Dave
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Linux Manjaro 23 / Windows 10 Pro | i7 14700K Gigabyte Z790 UD AX | JRMark 10253 | Realtek Integrated HDAudio SPDIF | PC Sound - Yamaha TSS-15 5.1 DAC (will be sad when capacitors die!)| Real Sound - DLNA Network to Yamaha RX-V777 Receiver Living Room + Deck | DLNA to Paired Yamaha WiFi WX-010 MusicCast Speakers to Outside Areas

JimH

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Re: Purchase Problems
« Reply #6 on: February 03, 2024, 01:22:33 am »
David,
Do you have a Windows machine you can try?  You just need your Registration Code.  You'll get a new one that you can then use on any machine.

That would eliminate our server and your IP address as the problem.  We're not seeing many Paypal problems at the moment.

There are a lot of foolish "security" measures on the Internet now and it can sometimes make life more difficult.

We did change a digital certificate recently and that did cause some problems, but I think it's mainly done now.  Maybe something special about Linux?

Thanks for your patience.
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David Sydney

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Re: Purchase Problems
« Reply #7 on: February 03, 2024, 05:25:54 am »
The original problem was on a windows 10 machine, I get the same on Linux - and now I have just tried it on my S21 Android phone and I got the same result - thats on the mobile network not wifi so completely different connection. The trifecta - Windows, Linux & Android, no VPN, all the same result.

I tried to lodge a question to Paypal, all I get is the chatbot giving me the same references to look at, to understand why it's something I am doing wrong...as if, I am doing the same prcess I have done since finding MC at version 22. Then it eventually it askes - "will I Send a notification to customer service" ... Ah Yes! Then Paypal says it will "get back to me" - not holding my breath.

David
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Dave
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JimH

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Re: Purchase Problems
« Reply #8 on: February 03, 2024, 06:45:10 am »
That sounds like it's a Paypal problem.  They just don't like your account for some reason.  Maybe the email address?  Or the bank it's connected to?  Maybe your bank could help.
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