Topic: PAYPAL PROBLEM (Read 1457 times)

JimH · « **on:** July 18, 2024, 02:37:49 pm »

If you purchased today but didn't receive your license, please visit this page:
https://rover.jriver.com/cgi-bin/paypal_support.cgi

I apologize for the problem. Thanks for your purchase.

Edit: It appears that Paypal slows down clearances when there are more frequent purchases. They seem to clear after an hour or so. If the method at the top doesn't work, it may have cleared and you can retrieve your license by visiting the Restore Page and using option #2. https://rover.jriver.com/cgi-bin/restore.cgi

JimH · « **Reply #1 on:** July 19, 2024, 07:25:53 am »

This may be related to the global Internet problem caused yesterday by a Crowdstrike cybersecurity software update:
https://apnews.com/live/internet-global-outage-crowdstrike-microsoft-downtime

MrGadget · « **Reply #2 on:** July 23, 2024, 11:12:14 am »

I purchased two upgrades on 7/22/24. One upgrade for me, and one upgrade for a friend. Both were paid for via my Paypal account. Paypal shows the two transactions. I received about 4 emails from JRiver with MJR files attached. While applying the upgrade to my machines I noticed that they were registered to my friend's account. I was able to correct the license on my machines, so there is no problem. I will use the MJR file which should have been sent to my friend's email address to upgrade their machines.

It would appear that JRiver is sending all purchases paid via Paypal to the Paypal email address, even when the order was done with another user's JRiver account information.

catastrofe · « **Reply #3 on:** July 25, 2024, 09:29:54 am »

I just purchased (7/25 ~ 8:00 AM MST) MC for Mac and have not received my license key. I've used the process for license recovery for PayPal issues but still no license key. How can we get this resolved?

mercman · « **Reply #4 on:** July 25, 2024, 10:04:01 am »

I made a purchase 7/23. Also unable to get the email with the license.

JimH · « **Reply #5 on:** July 25, 2024, 10:26:55 am »

Quote from: catastrofe on July 25, 2024, 09:29:54 am

I just purchased (7/25 ~ 8:00 AM MST) MC for Mac and have not received my license key. I've used the process for license recovery for PayPal issues but still no license key. How can we get this resolved?

Your license has a 3 in the email address, unlike your forum address, and your previous purchases. Do you want it changed to your forum address?

JimH · « **Reply #6 on:** July 25, 2024, 10:29:29 am »

Quote from: mercman on July 25, 2024, 10:04:01 am

I made a purchase 7/23. Also unable to get the email with the license.

Yours was issued on the same date. Just re-sent it. You can do this from the Restore Page. Check your spam folder.

catastrofe · « **Reply #7 on:** July 25, 2024, 10:30:48 am »

Quote from: JimH on July 25, 2024, 10:26:55 am

Your license has a 3 in the email address, unlike your forum address, and your previous purchases. Do you want it changed to your forum address?

Yes please.

JimH · « **Reply #8 on:** July 25, 2024, 10:41:31 am »

Done and re-sent.

catastrofe · « **Reply #9 on:** July 25, 2024, 10:47:08 am »

Quote from: JimH on July 25, 2024, 10:41:31 am

Done and re-sent.

Thanks Jim!

mercman · « **Reply #10 on:** July 25, 2024, 01:28:39 pm »

Quote from: catastrofe on July 25, 2024, 10:30:48 am

Yes please.

I got it! Thanks Jim

soundchaser007 · « **Reply #11 on:** July 29, 2024, 02:42:36 pm »

Hello,

I purchased an update through paypal on July 22th and never received the license code for MC 32. I tried the form but it didn't work out.

Cheers,
-François

JimH · « **Reply #12 on:** July 29, 2024, 04:01:45 pm »

Quote from: soundchaser007 on July 29, 2024, 02:42:36 pm

Hello,

I purchased an update through paypal on July 22th and never received the license code for MC 32. I tried the form but it didn't work out.

Cheers,
-François

No license was issued. If you have the Paypal receipt, please forward to deanna at jriver.

vlads · « **Reply #13 on:** July 29, 2024, 05:19:49 pm »

Same with me, I paid with PayPal to get a MC32 upgrade, hadn't received an email with it. Emails successfully came when I registered with the forum. I have a PayPal confirmation page.

thanks,
-v-s

JimH · « **Reply #14 on:** July 29, 2024, 05:23:20 pm »

soundchaser007,
You used a different email address. I changed it to your forum address and re-sent it.

CopperAnvil · « **Reply #15 on:** July 29, 2024, 06:10:17 pm »

Hello, Today (7/29/2024) i purchased an upgrade to 32 (preordered 33). i currently used version 28. I paid with PayPal and received the receipt from PayPal email but i have not been sent a license or code for the new version. My version 28 code doesn't work. Thanks.

Sorry, i figured i out. I need to delete this post. Thanks again.

charles850e · « **Reply #16 on:** July 30, 2024, 02:00:28 am »

Hi JimH,

I just purchased the upgrade license on 28 July 2024. But I did not receive any upgrade key. Could you please help?
Thank you.

Charles850e

soundchaser007 · « **Reply #17 on:** July 30, 2024, 06:33:54 am »

Thank you!!!!

JimH · « **Reply #18 on:** July 30, 2024, 06:53:06 am »

Quote from: charles850e on July 30, 2024, 02:00:28 am

Hi JimH,

I just purchased the upgrade license on 28 July 2024. But I did not receive any upgrade key. Could you please help?
Thank you.

Charles850e

Did you follow the instructions in the first post?

charles850e · « **Reply #19 on:** July 30, 2024, 08:35:07 am »

Quote from: JimH on July 30, 2024, 06:53:06 am

Did you follow the instructions in the first post?

I just tried the paypal address (with "ch") and the instructions in the first post. But it doesn't work. Could you re-send the key to me?
Thanks.

JimH · « **Reply #20 on:** July 30, 2024, 08:42:39 am »

Your license has no "ch". Your forum address does.

charles850e · « **Reply #21 on:** July 30, 2024, 09:15:53 am »

Quote from: JimH on July 30, 2024, 08:42:39 am

Your license has no "ch". Your forum address does.

Ooops. No "ch" is the incorrect email (sorry for my typo). May I change to the forum one?
Thank you.

JimH · « **Reply #22 on:** July 30, 2024, 11:11:41 am »

Yes. It's done.

ferrarabrainpan · « **Reply #23 on:** July 31, 2024, 11:55:05 am »

Email with license has been received. All good now. Thanks.

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Author Topic: PAYPAL PROBLEM (Read 1457 times)