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Author Topic: Problems connecting new iPhone and new iPad with JRemote  (Read 403 times)

john h

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Problems connecting new iPhone and new iPad with JRemote
« on: January 19, 2025, 03:10:50 pm »

Hello,

I have both a new iPhone 16 and a new iPad 10th Gen.  My old iPhone and iPad connected to MC 32 through JRemote with no problems.

After transferring the old devices to the new ones, I can't get JRemote to connect to MC32 with either of the new devices.

I've searched pretty extensively on the wiki and this forum, and I understand that this is often due to a firewall or router issue. However, I'm hoping that there may be a setting that can be tweaked here.  Here's a summary of the work and results:

* I reset the modem/router, the laptop that runs MC32, and repowered the iPHone and iPads
* I confirmed the iPhone and iPad are logged into the same network, and disabled data to ensure that the devices are using the network.
* My old iPad still connects fine to MC32.  It's the new iPhone and iPad that won't connect.
* I checked the Windows firewall settings for MC32 and confirmed they allow access.  I also tried disabling Windows firewall entirely as well as the firewall on the router, and still couldn't connect.
* I tried resetting the Access Key and the new access key continues to work with the old iPad, but not with either the new iPhone or iPad.
* When trying to connect using the Access Key, I continuously received a message that "Could not connect (The internet connection appears to be offline)."
* I tried activating the Port Forwarding for the iPhone on the port used by JRemote.  This resulted in one change: when trying to connect, the second message for "connecting to IP" changed from "The internet connection appears to be offline" to "Timed out." I attached a screenshot below.
* I tried connecting using the iPhone via Panel/browser, and it successfully connected to JRiver on the iPhone's browser.
* I disconnected the VPN on both the iPhone and the iPad.

Given that the old iPad is still connecting OK, my thought is that this isn't a firewall issue but more likely a setting on the new devices?  Has anyone else encountered anything similar?

Thank you for any guidance and I'm happy to provide more information.
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johnh

Awesome Donkey

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #1 on: January 19, 2025, 04:10:06 pm »

This is the third post today about this. I wonder if Apple changed something in the latest iOS update to somehow break this.

Other ongoing thread: https://yabb.jriver.com/interact/index.php/topic,140415.0.html
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

john h

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #2 on: January 20, 2025, 07:04:56 pm »

Thank you, AwesomeDonkey.  I'll let the other posters know I have the same problem.  Hopefully if others are encountering the same issue there may be a fix, I can't get the new devices to connect.
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johnh

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #3 on: January 22, 2025, 12:21:25 pm »

If Media Center is running on a Mac, this is something to check and make sure it's allowed otherwise JRemote won't work: https://yabb.jriver.com/interact/index.php/topic,140447.0.html
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

Rabou

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #4 on: January 26, 2025, 05:29:54 am »

Hi,
I have the same problem
Yesterday i tried to use jremote on my iphone 11 with the last ios 18.2.1 and i have a error message
the problem no coming about ios, i explain
I have 2 iphones Xr and 11, both use the last ios version but one use 3.42 jremote and other 3.43 jremote
I use JRiver 33 on macbook and windows 10
with 3.42 jremote : working
with 3.43 jremote : No working (it said could not connect (the internet connection appears to be offline
I tried with acces key and ip adress, the result is the same
do you have a solution  ?
How comeback with 3.42 or 3.41 jremote version ?
Thanks
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bob

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Rabou

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #6 on: January 27, 2025, 02:02:31 am »

as i said
I have 2 iphones Xr and 11, both use the last ios version 18.2.1, but one use 3.42 jremote and other 3.43 jremote
I use JRiver 33 on macbook and windows 10
with 3.42 jremote : working fine
with 3.43 jremote : No working (it said could not connect (the internet connection appears to be offline

since i put 3.43 on my iphone i can't connect jremote

why we are 3 persons with this problem on this forum?

https://yabb.jriver.com/interact/index.php/topic,140483.msg974053.html#msg974053
on my iphone i don't have local network selection on app jremote

do you can testing please ?
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JimH

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #7 on: January 27, 2025, 02:30:47 am »

This is the third post today about this. I wonder if Apple changed something in the latest iOS update to somehow break this.

This is my guess.  Or broke something.
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JimH

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Re: Problems connecting new iPhone and new iPad with JRemote
« Reply #8 on: January 27, 2025, 03:04:43 am »

Locking this thread now.  I suspect an iOS or VPN problem.

Please read and reply here:
https://yabb.jriver.com/interact/index.php/topic,140488.msg974385.html
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