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[jay8]

Hey everyone,
I recently updated JRiver, and after the update, I was prompted to restore my license. I’m not sure why this was necessary, but now it says I only have seven restores left for the rest of the year. I only got JRiver about two months ago, and I’ve only installed it once, so I don’t understand why my restore count is saying 7. Has anyone else experienced this? Why would an update require a license restore? Any insights would be appreciated! How I activated my license was by putting in the code and that's it. Cut and pasting it in

[JimH]

How licensing works:
https://wiki.jriver.com/index.php/Restoring_a_License

[jay8]

How licensing works:
https://wiki.jriver.com/index.php/Restoring_a_License

I read that wiki and it does not answer my question. If there were anything resembling customer support, I would gladly address this issue with them instead of on this forum. Unfortunately, there is nothing.

[Matt]

If you run out of restores, just post here and we can reset you.

[Awesome Donkey]

One thing if MC is losing its registered state, make sure the clock on your system is set correctly. Also make sure features like Wi-Fi MAC address randomization is disabled, as that can cause MC to lose its registered state. Changing the hostname on the system could also potentially cause it.

[craigmcg]

Changing the hostname on the system could also potentially cause it.

One of the mistakes that I've made when reloading one of my pcs is installing/registering Media Center BEFORE I correct the PC hostname to my preferred. This always requires me to do a restore/reregister so now I try to remember I register MC after I have completed the reload/config.