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Author Topic: Trouble installing JRiver on a new Debian Trixie install  (Read 149 times)

anonymous

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My music systems that were working on Debian 12 that I updated to Trixie are working fine, but on my main system I did a fresh install of Trixie and mediacenter appears to have no internet access, though everything else works fine. Using X11 Gnome in all cases, went through new installs fixing libwebkit2gtk-4.0-37 issue, but no luck. On another new install tried installJRMC, but only a blank screen is shown. Ran debug in all cases and no output. Perhaps the industry switch to Wayland is resulting in not-up-to-snuff X11 compatibility?

Tried installJRMC on my laptop with endeavouros and it worked fine. Did try other linux distros too, though I know they're unsupported and got the same not-good result.

Suggestions?

Looking forward to when JRiver to switches to Wayland.
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anonymous

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #1 on: Yesterday at 01:22:07 pm »

Forgot to mention I tried opening the ports and even disabled the firewall and still the same result - blank page
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Awesome Donkey

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #2 on: Yesterday at 01:26:53 pm »

Try to enable logging and reproduce the issue and post the log here. Maybe a dependency is missing/changed in Trixie?

Looking forward to when JRiver to switches to Wayland.

I don't think this is happening anytime soon. For one, Xfce (Bob's desktop environment of choice) would have to support Wayland and that's still years away from happening. Media Center does run on Wayland through XWayland, though there may be issues here and there like small dialog boxes.
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.3.2 (M4 Mac Mini 16GB RAM/256GB SSD)
Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

mwillems

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #3 on: Yesterday at 01:27:40 pm »

Try to enable logging and reproduce the issue and post the log here.

I don't think this is happening anytime soon. For one, Xfce would have to support Wayland and that's still years away from happening. Media Center does run on Wayland through XWayland, though there may be issues here and there like small dialog boxes.

So folks have been experiencing some some intermittent connectivity problems with JRiver's servers due to a server switch since yesterday:  https://yabb.jriver.com/interact/index.php/topic,140860.msg977728.html#new

This might be complicating new installs that need to download components.  If everything but web access is working I'd bet that's the issue. My understanding is that it should resolve in a day or so.

See also: https://yabb.jriver.com/interact/index.php/topic,140942.msg977729.html
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Awesome Donkey

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #4 on: Yesterday at 01:28:50 pm »

If that's the case, try setting Debian to use Google DNS as the system DNS and see if that clears it up.
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I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit (AMD 7900X CPU/AMD 7800 XT GPU/64GB RAM/2TB M.2 NVMe SSD)
macOS Sequoia 15.3.2 (M4 Mac Mini 16GB RAM/256GB SSD)
Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Mac + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

anonymous

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #5 on: Yesterday at 02:25:38 pm »

Thank you for the quick replies!

Just tried to enable logging on my eight or ninth OS install and it works. It appears the JRiver server was was much more down than up yesterday, but that prohibited me from setting up my JRemote which was all I cared about. So, a suggestion going forward would be to eliminate the requirement to speak with a JRiver server to enable JRemote via an access key.

On another topic, is Xfce on Debian the testing/building environment? Thought Gnome, so just checking since I want to use whatever you do.

Thanks again for the quick reply.
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bob

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #6 on: Yesterday at 02:51:29 pm »

Thank you for the quick replies!

Just tried to enable logging on my eight or ninth OS install and it works. It appears the JRiver server was was much more down than up yesterday, but that prohibited me from setting up my JRemote which was all I cared about. So, a suggestion going forward would be to eliminate the requirement to speak with a JRiver server to enable JRemote via an access key.

On another topic, is Xfce on Debian the testing/building environment? Thought Gnome, so just checking since I want to use whatever you do.

Thanks again for the quick reply.
XFCE
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mwillems

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #7 on: Yesterday at 03:21:09 pm »

Just tried to enable logging on my eight or ninth OS install and it works. It appears the JRiver server was was much more down than up yesterday, but that prohibited me from setting up my JRemote which was all I cared about. So, a suggestion going forward would be to eliminate the requirement to speak with a JRiver server to enable JRemote via an access key.

So just FYI the whole point of the access key is that it pings JRiver's servers so the servers can automagically supply the IP address of the local jriver instance to the client (both internal and external IP address).  The access key allows JRiver's servers to perform IP matchmaking between JRemote or other clients and local JRiver instances so they can find each other successfully.  For that reason, the access key requires JRiver's servers to work at all; it's an internet enabled service that JRiver provides to make it easier to use remotes or otherwise connect JRiver instances.

If you want to avoid pinging JRiver's servers you can assign your server a static IP address (in your router), and then you can manually enter that IP address into JRemote. Then you'll have no trouble when JRiver's servers are unavailable.  It's more trouble to setup on the user's end, but it can let you keep using remotes when JRiver's servers are temporarily unreachable.  For example, I use a manual IP setup and had no JRemote or Gizmo trouble yesterday even when JRiver's website was inaccessible to me.
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JimH

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Re: Trouble installing JRiver on a new Debian Trixie install
« Reply #8 on: Yesterday at 05:11:53 pm »

The Access Key routine running on your computer checks the IP addresses on your machine periodically and updates our servers.  The main reason to do this is that addresses can change.  If you reboot your router, it will probably change, for instance.  The Access Key will reflect this within a few minutes.

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