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[fataxeman]

I know this has surely been covered and I did do some searches, but did not find the topic.

Yesterday the internet was out for about 4 hours.  I have a QNAP NAS and was trying to play music in the basement main system.  I don't have a screen shot, but the message was something like "The requested resource is not available."  I have gotten that message before (when the internet was NOT down) and just rebooted the Windows 10 p.c. in the basement to resolve the problem.

I have two other Windows computers and a Mac laptop upstairs. Even though I didn't think (and not sure if it does matter if 2 computers are accessing the NAS unless you are going for the same file) I had JRiver open on any of the other computers, I thought about checking the other computers...task manager, stop the process and reboot, I didn't do anything.

I was pretty sure that once the internet came back up, it would work again...and it did.  And I know that the NAS is local and JRiver (I thought) was not supposed to need an internet connection other than for album art and the services like Amazon that I NEVER use.

This is all hard wired, by the way. 

So, what is going on here?

Thanks 

 

[mwillems]

I know this has surely been covered and I did do some searches, but did not find the topic.

Yesterday the internet was out for about 4 hours.  I have a QNAP NAS and was trying to play music in the basement main system.  I don't have a screen shot, but the message was something like "The requested resource is not available."  I have gotten that message before (when the internet was NOT down) and just rebooted the Windows 10 p.c. in the basement to resolve the problem.

I have two other Windows computers and a Mac laptop upstairs. Even though I didn't think (and not sure if it does matter if 2 computers are accessing the NAS unless you are going for the same file) I had JRiver open on any of the other computers, I thought about checking the other computers...task manager, stop the process and reboot, I didn't do anything.

I was pretty sure that once the internet came back up, it would work again...and it did.  And I know that the NAS is local and JRiver (I thought) was not supposed to need an internet connection other than for album art and the services like Amazon that I NEVER use.

This is all hard wired, by the way. 

So, what is going on here?

Thanks

If you use the JRiver "Access Key" system to connect a JRiver server and jriver clients, the access key relies on a lookup that pings JRiver's servers to do the matchmaking between client and server.  If you input the IP address of the server into the client instead of using the access key, JRiver will work as expected when the internet is out.

IF you don't have a client/server setup, I'm not sure what's happening.  I use JRiver successfully with my home-made NAS when the internet is out regularly, so it is definitely possible.

[fataxeman]

Thanks for the reply.  I do use the access key method.  I'll see if I can find the i.p. address.  I used to log on to it years ago and mess around with a couple of things, but haven't done it in a long time.

Any help locating the proper address would be greatly appreciated and if I can get this properly configured, I would no longer use the access key on any of my 4 computers that run JRiver, correct?

Thank you so much!

[JimH]

If MC can't communicate with the access key server, then it should use the last known IP address.

[mwillems]

Thanks for the reply.  I do use the access key method.  I'll see if I can find the i.p. address.  I used to log on to it years ago and mess around with a couple of things, but haven't done it in a long time.

Any help locating the proper address would be greatly appreciated and if I can get this properly configured, I would no longer use the access key on any of my 4 computers that run JRiver, correct?

Thank you so much!

So please don't take this the wrong way as I mean no disrespect, but if you don't know how to find out the IP addresses of your computers, you're probably better off using the access key and dealing with the occasional outage.  The point of the access key is to make it so you don't have to keep track of IP addresses, and IP addresses change regularly unless you know how to get your router to assign your local computers static addresses, and then you have to make sure it's working etc.  The only downside is occasional problems during internet outages, which I personally found it worthwhile to work around, but you may find it more trouble than its worth.

That said, you can find out the local IP address of any computer by opening the network settings and browsing until you find it.  If you don't know the IP for your NAS, I don't use a QNAP so I'm not sure how to advise you there, but there's probably a spot in its user interface somewhere that tells you what the IP address is.  You'll also need to figure out what port your mediacenter server is on (usually 52199, I think?) and add that to the end of the server's IP address following a colon on each of the clients (i.e. so it would look something like "123.456.789.123:52199", but with your server's actual IP address and port, etc.).

[markf2748]

You'll also need to figure out what port your mediacenter server is on (usually 52199, I think?) and add that to the end of the server's IP address following a colon on each of the clients (i.e. so it would look something like "123.456.789.123:52199", but with your server's actual IP address and port, etc.).

An MC Server runs multiple different server processes, on various Ports. 52199 is commonly its Library Server Port.  To confirm this, the Library Server Active Interface (current IP Address) and Port are listed on the MC server under:
MC Left pane > Services & Plug-ins > Media Network > Server drop down menu > PCName (Library Server) > ...

As a quick check on the server and local network, type the Server's IP Address followed by the Port (as formatted in the quote above) into a web browser on any client (or in a phone / tablet web browser for that matter).  MC's Panel app should open immediately in the browser, allowing you to select and play music.  If successful, then the client should also be able to log into the MC Server itself with that qualified address.

If you intend to always use the qualified IP address, instead of access key, then I suggest it is really worthwhile to set up static IP Addresses on your network router once and for all.  You'll need to log into your router's configuration page to do it.  Static IPs is generally the recommended network configuration for MC anyway.