Topic: Unable to Restore License after purchasing Ver 9 (Read 5556 times)

Joe Karnes · « **on:** November 23, 2002, 11:04:38 am »

I had previously purchased MJB 7 Plus and then upgraded to MJB 8 Plus. Today I purchased MJB Ver 9.0.82 and received a new registration code. I received an error message (failed to restore). I tried a second time from the restore info page and received the same error message. I then received by email a message that I had used one of my restores. I have checked all of the suggested FAQ's and interacts and have not found a solution. Media Jukebox 9.0.82 -- C:\Program Files\J River\Media Jukebox\

Microsoft Windows 2000 Workstation 5.0 (Build 2195)
Intel Pentium II 448 MHz MMX / Memory: Total - 392 MB, Free - 188 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 6.00.2800.1106 / Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1106 / wnaspi32.dll: Internal ASPI Layer

Ripping / Drive D: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Drive E: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: No / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive D: HP CD-WRITER+ 9700K Addr: 1:0:0 Speed:16 MaxSpeed:16 Lib:2 GHS:1 Use MJ Engine:No
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Two second gap: No / Write CD-Text: No
Use playback settings: No / Normalization: None

JimH · « **Reply #1 on:** November 23, 2002, 11:15:11 am »

Reboot and then try using IE when you visit the restore page. I'll reset your restores when you've succeeded. Email me with your details -- jimh @ jriver.com.

Make sure you have admin privileges.

Joe Karnes · « **Reply #2 on:** November 23, 2002, 11:57:58 am »

Jim, I rebooted and went to the restore page, pasted my registration number I had received by email today and still received a failed to restore message. Is this what you meant by using IE? Also from a previous post of mine, I was told that I was not running Windows XP Home Edition, but that is my registered OS. I just received another email indicating that I had used another restore. Thank you for your help. Joe K

JimH · « **Reply #3 on:** November 23, 2002, 12:00:10 pm »

IE is Internet Explorer. Try it as your browser. Not Netscape, etc.

Win2000 is fine.

Are you running with admin privileges? Check your user account on Windows.

Joe Karnes · « **Reply #4 on:** November 23, 2002, 12:12:05 pm »

Jim, under user accounts, I am listed as Computer Administrator. I am using IE 6 and do not have Netscape. Joe K

John Gateley · « **Reply #5 on:** November 23, 2002, 12:35:31 pm »

Can you post the exact text of the error message, and where it appears (in the browser or in a pop up window)?

Thanks,

j

Joe Karnes · « **Reply #6 on:** November 23, 2002, 12:42:05 pm »

The message is displayed in a Mediajukebox Pop-Up Window and states "Failed to Restore License"

JimH · « **Reply #7 on:** November 23, 2002, 01:13:34 pm »

Joe,
I don't know what's going on, but will you try this?

(assuming you have your V7 license on a floppy)

Uninstall V9.

Reboot.

Reinstall V8.

Restore your V7 license.

Then, without uninstalling V8, reinstall V9.

Click on the install key.

Joe Karnes · « **Reply #8 on:** November 23, 2002, 02:37:08 pm »

I uninstalled V9, rebooted, D/L ver 8.0.388 and after the install was completed, an information pop-up window displayed with the message "You are attempting to open a database that is too new for this version of Media Jukebox. Please upgrade to the newest version of Media Jukebox". there is an OK bujtton listed on the pop-up window. I do have my V7 license on a floppy, thank you. Joe K

JimH · « **Reply #9 on:** November 23, 2002, 04:49:39 pm »

Get rid of the old database files. Delete the .jmd files in Program Files/JRiver/Media Jukebox/data.

Then run MJ. It will ask to import files. Go ahead and do it.

Joe Karnes · « **Reply #10 on:** November 23, 2002, 06:19:14 pm »

Jim, I did as you instructed and removed all the .jmd files from Program Files and then I was able to D/L V8 and restore with V7 license. I then D/L V9.0.82, installed and went to the Restore Page and I still got the same error message I had received earlier. I have now used at least six of my restores. Thank you, Joe K

JimH · « **Reply #11 on:** November 24, 2002, 03:28:37 am »

We'll see if we can duplicate this on Monday. Could you email your v7 license to me for testing? jimh @ jriver.com.

JimH · « **Reply #12 on:** November 24, 2002, 03:36:10 am »

Just one more thought. I'm not sure whether you tried a restore and then saving the install key by right clicking on it on the web page. Save it to your desktop and then click on it.

Joe Karnes · « **Reply #13 on:** November 24, 2002, 05:25:54 am »

Jim, I have emailed you a copy of my v7 license also a copy of my v9 registration and installation key. I did save a copy of each to one of my hard drives and also to a floppy. I have tried to restore by right clicking on the installation key. Thank you all for all of your help. Joe k

Joe Karnes · « **Reply #14 on:** November 24, 2002, 05:44:41 am »

Jim, for me there has been a postive result of all this trial and error process, I had been having a problem with pops and other noises on v8. You had tried to help me correct them in the past and the only thing that would elimanate them would be to begin playing a selection, stop and hit play again. That problem seems to be corrected now. Thank you, Joe K

KingSparta · « **Reply #15 on:** November 24, 2002, 12:21:48 pm »

>> I had been having a problem with pops and other >> noises on v8.
this was a bug when burning and should have been corrected see below..

8.0.382 (10/2/2002)

2. Fixed: Media Jukebox was creating Audio CDs with pops and clicks when it was playing and burning simultaneously.

PatK · « **Reply #16 on:** November 24, 2002, 01:00:20 pm »

Jim, I have installed V9 on my wife's computer and was able to restore the license with no problem, I did everthing the same way I had attempted on my system and it worked for her's. She has never had a registered copy of any version of MJB. This is strange to me because I have never had any trouble downloading or installing any software on my computer until now. This is nice that we have a working version on this computer, but I am the one who has the interest in music and want it to work on my computer. Please let me know if you have any further suggestions. Thank you. JoeK on PatK's computer

PatK · « **Reply #17 on:** November 24, 2002, 01:04:55 pm »

Sorry, I meant to include system information on last post. Thank You, JoeK
Media Jukebox PLUS 9.0.82 -- C:\Program Files\J River\Media Jukebox\

Microsoft Windows XP Workstation 5.1 Service Pack 1 (Build 2600)
Intel Celeron 400 MHz MMX / Memory: Total - 195 MB, Free - 117 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 6.00.2800.1106 / Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1106 / wnaspi32.dll: Internal ASPI Layer

Ripping / Drive D: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: No / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive D: RICOH CD-R/RW MP7040A Addr: 1:1:0 Speed:4 MaxSpeed:4 Lib:2 GHS:1 Use MJ Engine:No
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Two second gap: No / Write CD-Text: No
Use playback settings: No / Normalization: None

Joe Karnes · « **Reply #18 on:** November 26, 2002, 05:10:08 am »

Just wanted to say that even though my problem has not been fixed, I very much appreciate all the effort put forth and the patience displayed by the J River staff in attempting to resolve the situation. Not only has there been the posted help, there have been many email exchanges. THANK YOU!! Joe K

Joe Karnes · « **Reply #19 on:** November 27, 2002, 03:42:43 am »

On my last attempt at a restore on line, I pasted in my registeration number and it began to loop me back several times to an information page Name, Address, Email Address, Password etc. Thank you Joe K

JimH · « **Reply #20 on:** November 27, 2002, 04:22:55 am »

We've got a problem on our end that developed overnight. Should be fixed shortly.

John Gateley · « **Reply #21 on:** November 27, 2002, 06:07:32 am »

fixed.

Sorry,

j

Joe Karnes · « **Reply #22 on:** November 27, 2002, 07:24:09 am »

John G, I just tried another Internet restore and received an error restoring license message. John T. and Jim H. are both sending me emails so I will continue to try their suggestions also. Thank you, Joe K

Joe Karnes · « **Reply #23 on:** November 27, 2002, 10:06:43 am »

I just attempted another License Restore From File [.mjr] after receiveing a new RegControl from John T. I have emailed the exact steps I took to John T. after I received another failed to restore license pop-up. Thank you, the turkeys are getting nevorus. Joe K

Joe Karnes · « **Reply #24 on:** November 27, 2002, 01:57:46 pm »

John the following are the pop-up messages I received after clicking on the
RegControl dll file in C:\ProgramFiles\J River\Media Jukebox.

2A. CheckRegistration ErrorCode

2A. Checking for specific errors

2A. Leaving CheckRegistration ErrorCode

Media Jukebox 8 Registrartion Screen popped up briefly and then disappeared.

I then went to MC, Help, Restore License From File [mjr].

File Name OK Checking Ver 8

5. Install Failed

6. Trying V9

2. Install OK, Check Registration

2A. CheckRegistration ErrorCode

2A. Checking for Specfic Error

2A. Leaving Check Registration Error Code

3. Reg Failed, error=0, errmsg=OK

At the end of Restore Attempt ( A=0,B=[OK], C=0, D=0, E=C;\Joe's
Downloads\MediaJukebox9-#####.mjr), the #'s were actually the correct ones
for my mjr. I just did not know if I should list the actual numbers on
Interact.

Error Restoring MediaJukebox License OK

M (Caution Sign) 11

Still not registered, but getting closer to turkey meal. Thank you, Joe K

JimH · « **Reply #25 on:** November 27, 2002, 02:11:39 pm »

Joe,
Your picture is going to be in our Users Hall of Fame.

Thanks for your unusual patience.

Good Eatin'

Jim

KingSparta · « **Reply #26 on:** November 27, 2002, 03:10:21 pm »

>> Thanks for your unusual patience.
Better than most, kind of refreshing

Joe Karnes · « **Reply #27 on:** November 27, 2002, 03:43:05 pm »

Thank you King, I have enjoyed using Media Jukebox for several years now and feel lost when things are not working correctly so I appreciate the opportunity to receive help through this forum and by the emails from Jim H., John T. and John G. Have a nice Thanksgiving. Joe K

Joe Karnes · « **Reply #28 on:** November 27, 2002, 04:42:30 pm »

For additional information now each time I open MC9, I receive 3 pop-up messages.

2A. CheckRegistration ErrorCode

2A. Checking For Specific Errors

2A. Leaving CheckRegistration ErrorCode

Joe Karnes

JimH · « **Reply #29 on:** November 27, 2002, 05:40:19 pm »

Hi Joe,
If you reinstall the latest build of MJ 9, that should go away.

If not, delete the file JohnT sent you and try installing again.

Jim

Joe Karnes · « **Reply #30 on:** November 27, 2002, 06:10:19 pm »

You were right Jim, re-installing MC Ver9.0.84 eliminated the three pop-ups when I open MC. Still could not restore license. Thank you, Joe K

JohnT · « **Reply #31 on:** November 28, 2002, 05:19:06 am »

Happy Thanksgiving Joe.

Thanks for the error report you provided. The problem is now isolated to a couple possibilites so we can drill down a little further and get to the bottom of this.

Joe Karnes · « **Reply #32 on:** December 02, 2002, 07:37:14 am »

Good Morning John T, this time the RegControl.dll did indicate (1.0.65.0).

Saved RegControl .dll to C:\Program Files\J River\Media Jukebox.

Opened RegControl .dll with Microsoft(C) Register Server.

DLL RegisterServer in C:\Program Files\J River\Media Jukebox\RegControl.dll
Succeeded.

MC, Help, Restore License From File [.mjr]

Select License File ( Joe's Downloads, Media Jukebox 9-15952, License
File[*mjr].

1. Install OK, check registration.

2. reg failed, error=7, err msg= Failed reading registry.

At the end of Restore, A=O, B= [Failed reading registry], C=O, D=7,
E=C:\Joe's Downloads\Media Jukebox 99-15952. mjr.

Error restoring Media Jukebox

License: Failed reading registry.

Hope this helps to solve the problem. Thank you, Joe K

Joe Karnes · « **Reply #33 on:** December 02, 2002, 10:45:52 am »

John T. this is what I got with RegControl .dll 1.0.66.

Query (1) returns 234 OK

Query (2) returns 2 OK

MC, Help, Restore License From File [.mjr].

Select License File C:\Joe's Downloads\Media Jukebox9-15952 License File

Query (1) returns 234 OK

Query (2) returns 2 OK

Query (1) returns 234 OK

Query (2) returns 2 OK

1. Install OK, check registration

Query (1) returns 234 OK

Query (2) returns 2 OK

2. reg failed, error=7,errmsg=failed reading registry OK

Information: At end of restore A=O, B=[Failed reading registry.], C=O. D=7, E=C:\Joe's Downloads\Media Jukebox9-15952.mjr OK

Error reading Media Jukebox License: Failed reading registry OK

I am going to watch my grand-daughter play basketball now and I will check email and interact later. Thank you, Joe K

Joe Karnes · « **Reply #34 on:** December 02, 2002, 11:35:59 am »

VERY VERY GOOD !!!!!!!!!

1.0.67.0 Succeeded.

Query Worked! N bytes=1408, I Ret=234. OK.

John and Jim I am now a registered user of MC V9. I have not received any
email indicating I have used any restores lately so I don't know where I
stand there. I thank you all for the help getting my license restored and I
sure do like Media Center. Have a nice day, Joe K

JimH · « **Reply #35 on:** December 02, 2002, 12:23:12 pm »

Great work in helping us track this down, Joe. Thanks a lot!

I just checked your account. You've got all 10 restores left. You didn't use any because you were within two weeks of the last restore.

AngelSurfer · « **Reply #36 on:** December 02, 2002, 04:17:56 pm »

Hi there
I have been using Media Jukebox for some time now (I think I started with v.7) I purchased the License some time ago. I upgraded to V.9 on the instructions of an email I received last week & can not restore my license.
I have the license saved to a floppy disk, but when I click on restore license & point it to my floppy drive there is nothing in the window to select, to restore the licence. I have tried going direct to the drive & restoring the license that way & I get an invalid file msg or a failed to restore license msg.
I have tried going to the 'restore license' page on the website where it asks for my email address. I am now using a different email address to the one I used when I purchased my license. I tried typing in several of my old email addresses & received a 'Error We could not find that email.' page. I also tried using all the different passwords I have ever used in the past but got the same error msg each time.
What can I do to restore my license, without paying again?

Joe Karnes · « **Reply #37 on:** December 02, 2002, 05:03:47 pm »

After successfully restoring V9 license, I am now getting pop-up messages each time I open MC and then when I try to play the first selection I choose. The message displayed is (Query Worked! nbytes=1408, IRet=234 OK). Everything seems to work correctly after those two pop-ups with no more displays. Thank you, Joe K

JimH · « **Reply #38 on:** December 02, 2002, 06:08:52 pm »

Joe,
That's just the debug version John sent you. The real fix will be in tomorrow's build. When you install it everything should be normal.

Jim

Joe Karnes · « **Reply #39 on:** December 03, 2002, 05:14:16 am »

Good morning, I have installed the latest RegControl .dll 1.0.68.0 and there are now no more pop-ups. Thank you very much, Joe K

KingSparta · « **Reply #40 on:** December 03, 2002, 10:54:08 am »

Joe

Just as a user here, and just watching how it went along. I wish to thank you for helping J River and i wish to thank you on how you handled everything.

I am glad your around, take care

Joe Karnes · « **Reply #41 on:** December 03, 2002, 03:38:51 pm »

King, I appreciate your comments and I am glad that I might have been able to help a bit in solving my own problem. This has been a pleasant experience being able to receive immediate and colmplete step by step instructions on what I needed to do. I have installed MC 9.0.85 and everything seems to be working fine. Thanks again to all who have helped me and hope everyone has a wonderful Christmas. Joe K

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Author Topic: Unable to Restore License after purchasing Ver 9 (Read 5556 times)