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[BubbaMike]

JimH asked me to repost this as a new topic so here it is.

My problem with this version is that every time I attempt to use the help menu I get an error and windows then closes MJ and wants to send an error report to M$. Doesn't tell me what the problem is but just tells me that a problem occured.

As an example I just tried to launch the system information but when I clicked on it I got the MJ has encountered a problem and needs to close message.

The below is from the Windows XP System Info utility;

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name RINCEWIND
System Manufacturer System Manufacturer
System Model System Name
System Type X86-based PC
Processor x86 Family 6 Model 4 Stepping 2 AuthenticAMD ~908 Mhz
BIOS Version/Date Award Software, Inc. ASUS A7V ACPI BIOS Revision 1011, 4/23/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name RINCEWIND\Mike
Time Zone Pacific Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 249.99 MB
Total Virtual Memory 1.72 GB
Available Virtual Memory 1.28 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

My video is a leadtech Gforce 2 GTS with NVidia reference driver 40.72 which is the latest WHQL certified driver for Windows XP

Let me know what other info you want.

[JimH]

Your machine and OS look good.

My first guess on this kind of problem is always the video driver.

Disabling skins might help if you could get into MJ.

What version of MJ do you have?

A new build, Media Center 9.0.84, is out tonight.

[BubbaMike]

Whatever the problem was version 9.0.84 seems to have fixed it. I just installed and now I can access the help menu and even get to the SI info, which is below.

Media Jukebox PLUS 9.0.84 -- d:\Program Files\J River\Media Jukebox\

Microsoft Windows XP  Workstation 5.1 Service Pack 1 (Build 2600)
AMD Athlon 907 MHz MMX / Memory: Total - 523 MB, Free - 298 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 6.00.2800.1106 / Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1106 / wnaspi32.dll: Internal ASPI Layer

Ripping /   Drive J:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
 Drive K:   Copy mode:ModeBurstBigBuffer   CD Type:Auto   Read speed:Max
 Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: No /  Copy volume: 32767
 Eject after ripping: Yes /  Play sound after ripping: Yes  Soundfile:   chord.wav

Burning /  Drive J: PLEXTOR CD-R   PX-W1210A   Addr: 1:0:0  Speed:12  MaxSpeed:12  Lib:2  GHS:1  Use MJ Engine:No
 Drive K: PLEXTOR CD-ROM PX-40TW   Addr: 2:4:0  Speed:12  MaxSpeed:12  Lib:2  GHS:1  Use MJ Engine:No
 Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Two second gap: No /  Write CD-Text: Yes
 Use playback settings: No /  Normalization: None