Topic: Can't install (Read 3581 times)

patarky · « **on:** October 11, 2003, 10:36:24 am »

I just downloaded MC9 and the install wizard starts, but then disappears and nothing else happens. I have XP-Pro, have uninstalled MMJB, have Ephpod installed. I have tried downloading again, same thing happens, it just will not get past the initial install screen. Do I have to uninstall Ephpod? Any other ideas would be appreciated. ?

lee269 · « **Reply #1 on:** October 11, 2003, 10:48:33 am »

I havent heard of any conflicts with Ephpod. Thats an iPod thing, right? You might look on the iPod thread here.

Might be worth downloading again, in case your initial download was corrupt. Make sure you get the latest version from the JRiver website http://www.musicex.com/mediacenter/download.html

Some people recommend turning off other running programs, virus scanners etc when installing software. Ive never had a problem with this sort of thing though.

patarky · « **Reply #2 on:** October 11, 2003, 11:47:40 am »

I tried stopping everything running, still stops after progress bar finishes - downloaded MC9 again, uninstalled EPhPod, still won't install. Have installed other downloads recently with no problems. I was able to install on my laptop running XP Home, but that's not where I need it.

jzaehring · « **Reply #3 on:** October 11, 2003, 12:12:50 pm »

I also am having trouble installing MC9.

I have XP Home, and I've tried shutting down all the taskbar programs before installing.

My installation is dying before I get to the actual install wizard. It's acting like theres a corrupted file, but I've downloaded multiple times with IE and Netscape and from two different places (9.1.274 and 9_1). I get a window that pops up after I double click and the "Preparing to Install" window is almost complete that says, "ERROR: Errors encountered while performing the operation. Look at the information window for more details."
I can't find the information window, and the "Preparing to Install" window just sits there at like 95% complete..

Help?

lee269 · « **Reply #4 on:** October 11, 2003, 12:16:17 pm »

Hmmm, Im pretty much out of ideas at the first hurdle then.

If the same download works in Home but not Pro theres obviously something in your Pro machine it doesnt like. If youre game it might be worth uninstalling Ephpod. Although if you are not even getting as far as the license acceptance dialog somehow Id be suprised if this was it. Im pretty sure there are no general problems with Pro, so it should work. Although it wont help me as Im the type of person who doesnt even know how to get the bonnet open on his car, perhaps some system info might help out here: processor, memory, sound card details etc.

Have you successfully installed previous versions on the Pro machine? Maybe an old expired trial version causing problems (although there should be some sort of message)? Any registry entries?

MachineHead · « **Reply #5 on:** October 11, 2003, 12:22:42 pm »

Guess I'm not the only one. Win XP Home Edition, same thing. Something with the installer is borked.

Media Center Registered 9.1.273 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP Workstation 5.1 Service Pack 1 (Build 2600)
AMD Athlon 2106 MHz MMX / Memory: Total - 523 MB, Free - 298 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1226 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: 4.60 (1021) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-1999 Adaptec, Inc. / Aspi32.sys: 4.60 (1021)

Ripping / Drive E: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Drive F: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive E: HL-DT-ST CD-RW GCE-8400B Addr: 1:0:0 Speed:40 MaxSpeed:40 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: No
Use playback settings: Yes / Normalization: None

KingSparta · « **Reply #6 on:** October 11, 2003, 12:35:12 pm »

Microsoft Windows XP Home

Installed Just Fine

Listening to: '1956/06/22 - Birdsong For A Murderer' by 'Inner Sanctum - Hyman Brown' on Media Center 9.1

Media Center Registered 9.1.274 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 3048 MHz MMX / Memory: Total - 523 MB, Free - 120 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1226 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: N/A
Ripping / Drive J: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Drive K: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive J: HL-DT-ST DVDRAM GMA-4020B Addr: 1:0:0 Speed:12 MaxSpeed:12 BurnProof:Yes
Drive K: HL-DT-ST CD-RW GCE-8481B Addr: 1:1:0 Speed:48 MaxSpeed:48 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: Yes
Use playback settings: No / Normalization: None

Marko · « **Reply #7 on:** October 11, 2003, 01:44:56 pm »

xp pro here. Installed fine also. ?

Quote

Media Center Registered 9.1.274 -- C:\Program Files\Media Center\

Microsoft Windows XP Workstation 5.1 Service Pack 1 (Build 2600)
AMD Athlon 1605 MHz MMX / Memory: Total - 1048 MB, Free - 618 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1226 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: 4.71 (0001) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0001)

Ripping / Drive P: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Drive Q: Copy mode:ModeSecure CD Type:Auto Read speed:Max
Drive R: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive Q: TDK DVDRW0404N Addr: 2:0:0 Speed:2 MaxSpeed:2 BurnProof:Yes
Drive R: PLEXTOR CD-R PX-W1610A Addr: 2:1:0 Speed:16 MaxSpeed:16 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: Yes
Use playback settings: No / Normalization: None

jleerigby · « **Reply #8 on:** October 11, 2003, 04:40:14 pm »

XP Pro here too and everything fine. I've had this a few times and everytime it's been a bad download. Download it again.

MachineHead · « **Reply #9 on:** October 11, 2003, 07:07:13 pm »

Quote

Download it again.

Six times is enough. Installer is at fault. Nothing new installed. Same ol', same ol'. Just doesn't want to go this time.

JimH · « **Reply #10 on:** October 11, 2003, 08:47:36 pm »

XP Home works here. I don't think the problem is Pro vs. Home. Nothing has changed in the install.

Try IE/Tools/Internet Options/Temporary Internet Files and "delete files".

Media Center Registered 9.1.274 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP Workstation 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 3039 MHz MMX / Memory: Total - 1048 MB, Free - 765 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1106 (xpsp1.020828-1920) / Shell32.dll: 6.00.2800.1106 (xpsp1.020828-1920) / wnaspi32.dll: N/A
Ripping / Drive F: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Drive G: Copy mode:ModeBurstBigBuffer CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: No

Burning / Drive F: SONY DVD RW DW-U12A Addr: 1:0:0 Speed:16 MaxSpeed:24 BurnProof:Yes
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: No
Use playback settings: No / Normalization: None

MachineHead · « **Reply #11 on:** October 11, 2003, 10:45:04 pm »

.274 installer is not working here. Temp files have been deleted, several times.

Just to check I re-installed .273. Works as it should.

nameless · « **Reply #12 on:** October 11, 2003, 11:35:46 pm »

Quote from: patarky on October 11, 2003, 10:36:24 am

I just downloaded MC9 and the install wizard starts, but then disappears and nothing else happens.

I have had this problem MANY times with MJ8 and MC9, on several Windows systems (including Win2K, WinXP Home, and WinXP Pro). Every time I reported it, people thought I was nuts.

Strangely, as far as MC 9.1 goes, the problem only happened to me with one particular install version (as far as I can remember, anyway). All the others have worked fine for me. I have never figured out what the problem was.

But in any event, the workaround--in my case at least--was to run setup, and after it mysteriously quit on me, to then navigate to the temp directory in an Explorer window. From there, run the setup file (InstallWizard.exe) manually.

The problem with the setup package (again, in my case at least) is that the packager extracts the files, but then for some bizarre reason fails to find or launch the file it needs to launch (InstallWizard.exe). It has nothing to do with having "too many programs running" at the time, or anything else like that.

MachineHead · « **Reply #13 on:** October 12, 2003, 07:33:57 am »

Got it to install after changing the way I normally do it.

Cleaned the cache from both browsers, again, and rebooted.

Used IE this time and unchecked the box, 'Close this window after download completes.' Launched it from there and then it installed.

Odd. ?

I wouldn't think that a reboot would be necessary after clearing the cache, but then again...

Anyone else having problems care to try this method and see if it works?

nameless · « **Reply #14 on:** October 12, 2003, 07:38:34 am »

I tried that when I had the problem--it didn't help. I also tried saving the file to a specific directory and running it from there (as opposed to running it from MSIE)--still no luck. I tried a slew of other things as well, and even ran Sysinternals Filemon and Regmon to try to diagnose the issue.

The problem on my systems had nothing to do with MSIE, and I really doubt it did on yours, either. My guess is that this flaky problem disappeared for some other reason (other than clearing the cache), but we don't know what that is. As I said before, the problem came and went on my system as well.

It helps to realize that the EXE you download is just a self-extracting archive. The problem occurs when the archive extracts the contents but then doesn't launch the actual installer.

jzaehring · « **Reply #15 on:** October 12, 2003, 06:40:42 pm »

Is it possible to get a copy of MC9 with a different install process?

I've tried using IE, Netscape, and an Internet Download manager, and have downloaded both the "last known stable" 9_1 and the latest 9.1.274 (so two separate files). I've tried it installing in SAFE mode, and normal mode on BOTH Windows 98SE and Windows XP Home.

I'm quite frustrated. ? I have tried clearing IE's temp files (including offline files), and tried emptying the TEMP directory in the .../Local Settings/Temp, neither of which helps. I still can't get the actual Install Wizard to launch. I've tried searching for the actual wizard executable, but I must not be typing in the exact filename, because I can't find it. Can someone give me an alternative way to install MC9, or at least some more information about where the uncompressed install directory (and Wizard exec.) lives?

Thanx,
J.

I don't know exactly what information to give, but here's a brief summary of my XP home system.

OS Name   Microsoft Windows XP Home Edition
Version   5.1.2600 Service Pack 1 Build 2600
OS Manufacturer   Microsoft Corporation
System Name   DELL
System Manufacturer   Dell Computer Corporation
System Model   Dimension 4600
System Type   X86-based PC
Processor   x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2394 Mhz
Processor   x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2394 Mhz
BIOS Version/Date   Dell Computer Corporation A03, 7/21/2003
SMBIOS Version   2.3
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\System32
Boot Device   \Device\HarddiskVolume2
Locale   United States
Hardware Abstraction Layer   Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name   DELL\Jamie
Time Zone   Central Standard Time
Total Physical Memory   1,024.00 MB
Available Physical Memory   723.12 MB
Total Virtual Memory   3.40 GB
Available Virtual Memory   2.93 GB
Page File Space   2.40 GB
Page File   C:\pagefile.sys

nameless · « **Reply #16 on:** October 12, 2003, 06:55:36 pm »

If you know where your temp directory is, look there for the "InstallWizard.exe" file. If you don't know where the temp directory is, you can check your Windows environment variables--but by default, the temp directory is C:\Windows\Temp.

Or, simply extract the install file to a known temp directory. You can do this using the shell extension of any (good) archive utility, like WinZip. Or, instead of using the shell extension of your archive utility, simply rename the install file from having an EXE extension to a ZIP extension, then open it and extract it as you would any other ZIP file. Make sure you preserve the ZIP folder structure when you extract the contents. Then, just run InstallWizard.exe manually.

I guess I don't seem so "nuts" anymore! At least where this old problem is concerned...

Matt · « **Reply #17 on:** October 13, 2003, 01:17:26 pm »

We think a crash-type bug was introduced in the last build of the installer.

Please try the next build when it is available and let us know if it's fixed.

Thanks!

jzaehring · « **Reply #18 on:** October 14, 2003, 08:28:05 pm »

Tried it again with 9.1.277. No Joy. I'm now using a download manager for the restart ability. I'm connected to the Internet with Cable Modem.

I've even tried it using SmartFTP direct from the ftp site (anonymous login).

I've tried opening it in Winzip 8.1, in order to manually unzip it, but it says the file isn't a Winzip or it's corrupted, and asks if I then want to run the supposedly corrupt EXE.

Same error during the unzip process. Again. And Again.

Anybody have any new ideas other than reinstalling WinXP home? I have a brand new computer (2 months old), so I'd be REALLY disappointed with Microsoft if XP is as quirky as 95/98.

Help. I'd really love using this neato Media Center program that I bought.

J.

nameless · « **Reply #19 on:** October 14, 2003, 08:45:17 pm »

I recently uninstalled WinZip for good, so I can't verify one way or the other if it works for this. However, I just downloaded MC 9.1.277 and opened the EXE file in UltimateZip, with no problem.

Try renaming the file so that it has a ZIP extension, and then opening and extracting it normally. If that doesn't work, I'm at a loss as to explain why--unless WinZip sucks more than I thought it did.

Again, UltimateZip worked fine for me to open MediaCenter91277.exe; both with the shell extension and the file name as is, and also after renaming the file to MediaCenter91277.exe.zip.

jzaehring · « **Reply #20 on:** October 14, 2003, 08:54:33 pm »

Alright!~!!
I found the "InstallWizard.exe" file this time, and was able to run it manually by leaving the XP unzip process window open after I clicked "OK" on the ERROR popup window. It was in ./Local Settings/Temp/RarSFX0/.

I had a bunch of error windows during the plugin install section. I captured all the error windows in a Word Document (Alt-PrntScreen) of each error window. If anyone really cares, I'll email them the document. It looks like the install program is looking in the ./Local Settings/Temp/RarSFX0/Support directory and the MJR files point to respective ZIP files. When I checked the directory, I found a bunch of MJR files, but NO ZIP's. Here's a list of the files the installer was expecting (in order):

dsp_mj.zip, enc_ape.zip, enc_external.zip, enc_mp3.zip, enc_ogg.zip, enc_wma.zip, hh_portable.zip, in_ape.zip, in_cda.zip, in_mp3.zip, in_mpc.zip, in_ogg.zip, in_wav.zip, in_wma.zip, out_MJ.zip

I was able to install plugins from the webpage. Follow on question, does the Encoder plugin cover both the "in" and the "out" ZIP files that the installer was looking for, or do I have only a partially functional MC9?

At least I have it installed now!! Yea!
Hope this info helps troubleshoot the installer,
J.

Sauzee · « **Reply #21 on:** October 14, 2003, 10:07:16 pm »

I had problems with today's build as well.

The previous 50 or so installs were OK.

Solved it by logging off / and back on to Windows .

Running XP Home SP1

INTERACT FORUM

Author Topic: Can't install (Read 3581 times)

MachineHead

Marko

jleerigby

MachineHead

MachineHead

nameless

MachineHead

nameless

nameless

nameless