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[JimH]

Here's something I found on a newsgroup that may be a solution for crashing in XP.  The user reported crashing when he tried to use XP Help and that "When I installed a program called Media Jukebox 9.0, I found that clicking certain links within that program also caused a similar crash and error message."

Solution:

From: Jack Wang (jackwa@online.microsoft.com)
Subject: Re: Help and Support Center crashing - has anyone had this problem?
Newsgroups: microsoft.public.windowsxp.general
Date: 2002-11-28 01:33:53 PST

I suggest you create a new account to check if the profile was corrupted.

Q279783 HOW TO: Create and Configure User Accounts in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q279783

If the issue still exists, you may use the Files and Settings Transfer Wizard to backup
the files and settings and then format and reinstall Windows XP.

Q293118 HOW TO: Use Files and Settings Transfer Wizard in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q293118

Hope the above helps.

Sincerely,
Jack Wang
Microsoft Online Support Professional

[studentii]

TO:  MR JACK WANG
       MICROSOFT ON LINE SUPPORT

Dear Sir

I use XP Professional and I too have unexplained " corruption " in following MicroSoft Products -

Help and Support Centre
< I can access individual Help Topics via
   Windows Help Directory but the Shortcut
   won't work >

 Media Player.
 < despite reload I get " internal error " message >

 I.E 6

  < works, accesses update site, but won't
      download updates >

Yes, I have reloaded the whole system, but I refuse to do this anymore - too much work with application programs

I wish to state that as far as I am genuinely aware my case has nothing to do with Media JukeBox. I repeat - nothing to do with mJ. The MJ Video is linked to Media and was working fine prior to the Media crash

You may reply to me at
< studentii@bigpond.com >

I cannot find a direct Email contact for MicroSoft

With regards
Hilary G Petrie
Australia

[studentii]

From: Jack Wang (jackwa@online.microsoft.com)
Subject: Re: Help and Support Center crashing - has anyone had this problem?  
Newsgroups: microsoft.public.windowsxp.general
Date: 2002-11-28 01:33:53 PST  

I tried to send Jack an Email on the above Email address
Returned to Sender

[New_Guy]

Not a real technical guy but I do recognize the occasional co-enk-e-dink.

I don't suppose you guys are supporting Real Media One?

I've found that in addition to Real uncontrollably taking over every aspect of my system that I encountered the same errors being described.  The good news is that they went away when I uninstalled Real.  I only install Real when I have to play Real media otherwise I uninstall it as soon as possible.