Topic: Wont play DVDs! Help! (Read 7343 times)

bobe4 · « **on:** January 26, 2004, 11:38:51 pm »

Here is the error i get:

"Key exchange for DVD copy protection has failed. Can't play DVD-Video disc."

I've tried serveral different DVDs - same error. Except for home made DVDs (my home videos) do play.

Help

phelt · « **Reply #1 on:** January 26, 2004, 11:57:46 pm »

See if this explains / helps:
Microsoft Knowledge Base Article - 814846

Their first advice is to install the latest DirectX, currently 9.0b, which you can find here as a web installer:
http://www.microsoft.com/downloads/details.aspx?FamilyID=141d5f9e-07c1-462a-baef-5eab5c851cf5&displaylang=en
or as a complete package here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=a6dee0db-dcce-43ea-87bb-7c7e1fd1eaa2&displaylang=en

Though the players mentioned in the article are not MC, the problem addressed relates to yet another pointless and annoying copy protection scheme: CPRM.

Hope this helps.

JohnT · « **Reply #2 on:** January 27, 2004, 07:40:14 am »

Do you have any older DVD's to test that may not have that copy protection scheme?
Do you get the same error if you try to play the DVD in Windows Media Player?
What version of DirectX do you have? If you don't know, you can click "Run" and type "dxdiag" and click Ok. The first page will show the version near the bottom of the page.

JorgeGVB · « **Reply #3 on:** January 27, 2004, 09:05:05 am »

John,

I get the same error bobe4 gets on both old and new DVDs. As you suggested, I have confirmed that I have DirectX 9.0b using dxdiag. My DVDs will play fine using ATI's DVD player, but not WMP.

Media Center Registered 10.0.43 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP 5.1 Service Pack 1 (Build 2600)
Intel Pentium 4 2538 MHz MMX / Memory: Total - 1048 MB, Free - 513 MB

Internet Explorer: 6.0.2800.1106 / ComCtl32.dll: 5.82 (xpsp1.020828-1920) / Shlwapi.dll: 6.00.2800.1276 / Shell32.dll: 6.00.2800.1233 (xpsp2.030604-1804) / wnaspi32.dll: 4.71 (0001) , ASPI for Win32 (95/NT) DLL, Copyright © 1989-2002 Adaptec, Inc. / Aspi32.sys: 4.71 (0001)

Ripping / Drive D: Copy mode:Normal CD Type:Auto Read speed:Max
Drive E: Copy mode:Normal CD Type:Auto Read speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: Yes / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: No / Play sound after ripping: Yes Soundfile: C:\Program Files\Ahead\Nero\Trumpet1.wav

Burning / Drive D: YAMAHA CRW-F1E Addr: 1:0:0 Speed:44 MaxSpeed:44 BurnProof:Yes
Drive E: SONY DVD RW DRU-510A Addr: 1:1:0 Speed:24 MaxSpeed:24 BurnProof:Yes
Test mode: No / Eject after writing: No / Direct decoding: Yes / Write CD-Text: Yes
Use playback settings: No / Normalization: None

bobe4 · « **Reply #4 on:** January 27, 2004, 02:03:49 pm »

John T -

I can play homemade dvds in MC
I can play new copyrigvht dvds in powerdvd
I can't play new copyrighted dvds in MC or WMP

JimH · « **Reply #5 on:** January 27, 2004, 02:30:50 pm »

Can you try build 49? It's just out. Please let us know.

JorgeGVB · « **Reply #6 on:** January 27, 2004, 03:02:24 pm »

I downloaded build 49 and I still cannot play DVDs.

KingSparta · « **Reply #7 on:** January 27, 2004, 03:14:39 pm »

I Played Two DVD's Just Now With The new Build, But I Never Had A Problem With The Older Version.

Seek Still Does Not Work Well However

JorgeGVB · « **Reply #8 on:** January 27, 2004, 04:06:53 pm »

I forgot to mention before that I also have PowerDVD that came with my DVD player. PowerDVD works fine. My video card is a ATI 9800 Pro AIW and the DVD player software that came with that also works. The only DVD players I have that don't seem to be WMP and MC.

JimH · « **Reply #9 on:** January 27, 2004, 04:11:34 pm »

Quote from: JorgeGVB on January 27, 2004, 04:06:53 pm

I forgot to mention before that I also have PowerDVD that came with my DVD player. PowerDVD works fine. My video card is a ATI 9800 Pro AIW and the DVD player software that came with that also works. The only DVD players I have that don't seem to be WMP and MC.

I have the same card and the same problem on one PC at home.

KingSparta · « **Reply #10 on:** January 27, 2004, 04:16:25 pm »

Am Using WinDvd 4, That Came With My DVD most of the time If I Watch A DVD

bobe4 · « **Reply #11 on:** January 27, 2004, 05:00:44 pm »

OK,

I've installed directx9b, and MC10.50, but still the same problem.

phelt · « **Reply #12 on:** January 27, 2004, 05:35:50 pm »

Any chance that you have not set the region of your DVD drive, or that the region is being masked (such as might happen if you were running AnyDVD, DVDIdle, etc)? I've seen some folks have key issues related to regions...

bobe4 · « **Reply #13 on:** January 27, 2004, 06:44:16 pm »

phelt

I've got no idea - how do I know?

phelt · « **Reply #14 on:** January 27, 2004, 07:18:50 pm »

How to view / modify your region settings:
Find your Device Manager / Hardware Manager. Usually can be accessed by right-clicking on My Computer, choosing Properties, then clicking the Hardware tab (in Windows 2000 and some earlier versions of Windows - I don't know about XP).

Find the DVD drive, right-click for properties, there should be a tab named Advanced Settings or something similar. Region settings should be in there.

Please be aware that you only get to change your region settings 5 times with most drives. If you already have your region set correctly, there's no point in changing it.

JorgeGVB · « **Reply #15 on:** January 28, 2004, 06:28:02 am »

Region 1 is set on my computer and I have never changed it.

Jim,

Is there a way to verify which decoder MC is using? I think that may be the problem. I know ATI has their own that is installed. I wonder if when that was installed, it may have changed something MC was using. I believe I was able to use the DVD player in MC (and WMP) before I installed the ATI Multimedia Center and decoder.

Thanks,
Jorge

JimH · « **Reply #16 on:** January 28, 2004, 07:12:06 am »

Jorge,
It's under options/playback/DVD playback.

Jim

jleerigby · « **Reply #17 on:** January 28, 2004, 07:41:57 am »

Quote from: JorgeGVB on January 28, 2004, 06:28:02 am

Region 1 is set on my computer and I have never changed it.

Jim,

Is there a way to verify which decoder MC is using? I think that may be the problem. I know ATI has their own that is installed. I wonder if when that was installed, it may have changed something MC was using. I believe I was able to use the DVD player in MC (and WMP) before I installed the ATI Multimedia Center and decoder.

Thanks,
Jorge

Remove PowerDVD, reboot and reinstall it. Then check out the Cyberlink web site and download and install any patches for your version of PowerDVD.

JorgeGVB · « **Reply #18 on:** January 28, 2004, 10:17:27 am »

I did a fresh install of PowerDVD and updated the patches, but no change in MC. Actually, I did not have PowerDVD on my system at all until recently. However, I still had the issue with MC not playing DVDs before I loaded PowerDVD. I only gave it a shot since it was the software that came with my DVD burner.

JorgeGVB · « **Reply #19 on:** January 28, 2004, 10:26:44 am »

Jim,

I checked the DVD decoders listed in MC and it says it is Nero MPEG 1/2/4 video decoder (btw, I do have Nero 6.0 too). However, I could not access the audio decoder in MC. MC thinks a DVD may be playing, but there is nothing in my DVD or CD player. Should MC play ok with the Nero video decoder? Also, do you have any idea about the audio decoder issue?

I am not sure if I am tracking down the problem or not, but I don't know what else to do at this point. Any further suggestions would be most appreciated!

Jorge

JorgeGVB · « **Reply #20 on:** January 30, 2004, 08:07:36 am »

JimH · « **Reply #21 on:** January 30, 2004, 08:14:43 am »

Jorge,
My only guess at the moment is that it's something about the ATI software. I have the same card you do and have the same problem on one PC.

We won't forget this one, but we may not be able to do anything about it soon (or even ever if it's the ATI software).

Jim

JimH · « **Reply #22 on:** January 30, 2004, 08:58:37 am »

I found a site called call videocare-forum.com that has a lot of interesting info.

Here's are a couple of samples:
http://www.videocard-forum.com/ati/Unable_to_play_newer_DVDs__Macrovision_165176.html

http://www.videocard-forum.com/ati/New_nvidia_driver_no_DVD__164539.html

JorgeGVB · « **Reply #23 on:** January 30, 2004, 10:32:23 am »

Quote from: JimH on January 30, 2004, 08:14:43 am

Jorge,
My only guess at the moment is that it's something about the ATI software. I have the same card you do and have the same problem on one PC.

We won't forget this one, but we may not be able to do anything about it soon (or even ever if it's the ATI software).

Jim

Thanks Jim. I would prefer to use MC for everything, but I can live with the ATI software for now. I appreciate your help in this matter.

bobe4 · « **Reply #24 on:** January 30, 2004, 12:15:47 pm »

I don't have ATI software - but I still can't play DVDs in MC - I followed the article on microsoft's site someone gave above, but that didn't fix it.

JorgeGVB · « **Reply #25 on:** January 30, 2004, 04:58:37 pm »

bobe4

Has MC ever worked with DVDs for you? Did you have PowerDVD loaded before or after MC was loaded? Like my situation, PowerDVD may use a different decoder. This may be preventing MC to work properly with DVDs. In my case, MC did work before.

bobe4 · « **Reply #26 on:** January 31, 2004, 10:44:11 am »

I didnt play videos on MC before installing powerdvd, so i don't know if it worked. All i know is MC doesn't work now and powerdvd does.

So what did you do to fix it? Is there a way to switch's MC's decoder, or update it?

JorgeGVB · « **Reply #27 on:** January 31, 2004, 03:30:33 pm »

I haven't soved my issue either. JimH said a few posts up that they will look into it. For now we will have to use some other DVD player.

JimH · « **Reply #28 on:** February 01, 2004, 09:05:40 am »

I'm making a little progress trying to solve this problem on my home PC.

I updated everything Microsoft wanted me to by using IE/Tools/Windows Update. That took a while.

Neither Windows Media Player nor Media Center 10.1.55 work. Both give an error message. ATI's MultiMedia Center does work.

In MC, you can check which filters it is using by going to the Tools/Options/Playback screen and choosing DVD Playback, then Video Properties (?).

I found that MC was using something from MediaMatics. By searching the registry, I found that it was part of DVD Express. When I uninstalled DVD Express, neither MC nor WMP would play the DVD but I got a different error in WMP. It said that Macrovision protection was involved and it couldn't play.

MC is now using a different DirectX filter.

JimH · « **Reply #29 on:** February 01, 2004, 10:16:08 am »

Still working on this, but I've confirmed that the same DVD will play back fine on another XP machine, using the same MC build.

My two suspects are ATI and Microsoft. It appears that the system thinks the DVD is protected by Macrovision when it is not.

Installing the DVD software that came with your DVD drive or PC may work.

JimH · « **Reply #30 on:** February 01, 2004, 10:35:17 am »

Here's a thread on this problem in a newsgroup:

http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&oe=UTF-8&threadm=vfcgvt3fuoe120%40corp.supernews.com&rnum=1&prev=/groups%3Fq%3Ddvd%2Bplayback%2Bproblem%2Bxp%2Bmacrovision%26hl%3Den%26lr%3D%26ie%3DUTF-8%26oe%3DUTF-8%26selm%3Dvfcgvt3fuoe120%2540corp.supernews.com%26rnum%3D1

JimH · « **Reply #31 on:** February 01, 2004, 10:44:51 am »

I think it's the ATI driver for the 9800 Pro card.

The PC I had trouble on has two monitors. One is a Samsung LCD and the other is a Sony plasma TV.

I had been trying it only on the TV, but when I disconnected the TV and turned on the LCD, DVD playback worked again in both WMP and MC.

JimH · « **Reply #32 on:** February 01, 2004, 10:55:37 am »

Quote from: bobe4 on January 31, 2004, 10:44:11 am

All i know is MC doesn't work now and powerdvd does.

Does Windows Media Player work?

JorgeGVB · « **Reply #33 on:** February 01, 2004, 11:12:16 am »

Quote from: JimH on February 01, 2004, 10:44:51 am

I think it's the ATI driver for the 9800 Pro card.

The PC I had trouble on has two monitors. One is a Samsung LCD and the other is a Sony plasma TV.

I had been trying it only on the TV, but when I disconnected the TV and turned on the LCD, DVD playback worked again in both WMP and MC.

Hmmm... I only have a LCD attached, but MC & WMP will not play.

JimH · « **Reply #34 on:** February 01, 2004, 11:26:25 am »

Does your system think it's a TV?

How is attached? What kind of cable?

JimH · « **Reply #35 on:** February 01, 2004, 12:20:46 pm »

Got it. It was Macrovision's protection.

Here's a thread on AVSForum where I got the information that solved it.

http://www.avsforum.com/avs-vb/showthread.php?s=&postid=3305751#post3305751

In that thread I said:

"I downloaded the trial version of Region Free. I had to add MC's mediajukebox.exe as a program Region Free supported and then it played the DVD."

Region Free is $39.95 with a 30 day trial and it's available here:

www.dvdidle.com

JorgeGVB · « **Reply #36 on:** February 01, 2004, 12:59:27 pm »

My LCD monitor has a DVI connection.

JorgeGVB · « **Reply #37 on:** February 01, 2004, 01:01:08 pm »

Thanks Jim, that program mentioned worked for me too. However, I am not crazy about spending $40 to solve the problem though. Why doesn't JRiver do us a small favor and just buy the company that creates that program. Geeze, the program size is only 700K!

Maybe there is a freebie program out there that works.

Griff · « **Reply #38 on:** February 01, 2004, 02:21:07 pm »

From AVS

Quote

ATi places a playback restriction on DVD playback at resolutions >480p when using component ouput.

Interesting!

Thanks for the link, Jim.

Griff

bobe4 · « **Reply #39 on:** February 02, 2004, 02:58:23 pm »

Got mine to work finally. I uninstalled "InterActive" DVD player (it's the dvd player that comes on many DVD's today), then after unistalling it i found it's folder under program files and deleted that (because it left the copyright protection thing/decoder after the uninstall).

Just like that - MC plays DVDs

INTERACT FORUM

Author Topic: Wont play DVDs! Help! (Read 7343 times)

phelt

phelt

phelt

jleerigby