INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Bought Media Center but cannot restore license  (Read 1325 times)

Nemea23

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Bought Media Center but cannot restore license
« on: June 10, 2004, 03:14:42 pm »

Yesterday I purchased Media Center for 14.98, as I had already purchased MJ Plus. When I attempt to restore license using the file provided it says that the license file is not valid for MC 10.  It appears that the new license is the same as the old license for MJ. What can be done to solve this problem. I don't want to have to buy it again!

Thanks!
~Nemea
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re:Bought Media Center but cannot restore license
« Reply #1 on: June 10, 2004, 03:59:23 pm »

HI Nemea,

You did a restore of MJ8 at 11am yesterday, then a purchase of MC10 at 3pm
yesterday. I'm guessing somehow you've confused the two files you got.

The easiest thing to do is to visit the restore page and enter your MC10 code to
restore the MC10 license. See the FAQ in the thread at the beginning of the
forum.

j

Nemea23

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Bought Media Center but cannot restore license
« Reply #2 on: June 10, 2004, 09:42:35 pm »

For some reason I don't have the MC 10 code. I never got an email.
Logged

Nemea23

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Bought Media Center but cannot restore license
« Reply #3 on: June 11, 2004, 11:20:32 am »

I used Netscape Nav to purchase MC 10, and after I clicked the purchase button, I got the following:

JRiver, Inc. Media Center 10
--begin-product-info--
Vendor:JRiver, Inc.
Product:Media Center
Version:10
--end-product-info--
--begin-license--
...etc.  many lines of type.

There was no registration code per se, and no link.

My mistake I guess was not using IE for this transaction. How do I get the registration code now?
Logged

Nemea23

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Bought Media Center but cannot restore license
« Reply #4 on: June 11, 2004, 11:30:35 am »

I have attepted to have the registration code sent to my email address, but have not received it. I can't remember which of my email addresses I used, but I tried both and got the reg code for MJ 8 from one.
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re:Bought Media Center but cannot restore license
« Reply #5 on: June 11, 2004, 01:49:26 pm »

You used different email addresses for the two, the evoe one is for MC10.
Use Internet Explorer.

j

Nemea23

  • Regular Member
  • Recent member
  • *
  • Posts: 8
  • Change this by choosing profile
Re:Bought Media Center but cannot restore license
« Reply #6 on: June 12, 2004, 06:54:47 pm »

Thanks! I used IE and was able to restore my license! ;D
Logged
Pages: [1]   Go Up