The information on the FAQ doesn't really help me at all. But there is something else I don't understand and maybe why I am having trouble.
When I go to my program files under the start menu on my computer JRiver is not listed, but there is a folder on my computer in the c: drive that says JRiver and all the files for the program are in there. When I try to run the Media Juke box.exe to load the program it tells me that the feature is not available because my 30 trial period is over. It gives me the options to buy, learn more, or restore. If I hit restore, it takes me to the same restore page I got previously, i enter my registration code (now down to 8 attempts this year) and a pop up window appears that says downloading media center. Then it justs sits there. So obviously it is trying to download something but you said it shouldn't be.
Is this because I have the older version of the program? I have 10 which I bought last year and you guys now have version 11?