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Author Topic: License Restore problem  (Read 921 times)

dlilienthal

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License Restore problem
« on: February 05, 2005, 05:06:56 pm »
I did a license restore on Saturday, January 29, 2005 and received two emails - one showing 9 restores left and the other showing 8.  Both have the same date and time.  Can somebody at JRiver fix this please?  Thanks.


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John Gateley

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Re: License Restore problem
« Reply #1 on: February 07, 2005, 09:26:19 am »
If you'll take a closer look at the e-mail you received, you'll see that you've only used 1 restore for your MC10 license, and that the 2 restores are from your MC9 license (not recently used).

j
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dlilienthal

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Re: License Restore problem
« Reply #2 on: February 07, 2005, 12:25:28 pm »
Both emails begin with the line "We notice that you have just used a restore for Media Center 10."

I'll be happy to forward them to you if you want.
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John Gateley

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Re: License Restore problem
« Reply #3 on: February 07, 2005, 12:46:58 pm »
Strange, I bet I send one e-mail for each restore AND for each product. I'll check on this.
In any case, you did only use 1 restore...

j
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