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Author Topic: Can't purchase upgrade  (Read 1564 times)

jwnewell

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Can't purchase upgrade
« on: August 10, 2005, 07:35:24 am »
I just downloaded version 11 last night & installed. I'm a registered user of version 10, so I plan to upgrade for the $26.00 charge. The upgrade went fine but when I try to purchase the upgrade I get the error message: Error Code 800 - Please contact J River. This happens on the last submit button.

Please advise.

Thanks,

John Newell
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KingSparta

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Re: Can't purchase upgrade
« Reply #1 on: August 10, 2005, 07:59:20 am »
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jwnewell

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Re: Can't purchase upgrade
« Reply #2 on: August 10, 2005, 09:29:24 am »
It's not a matter of restoring my license. I can’t purchase the upgrade license in the first place. I get the error code 800 when trying to purchase the upgrade.

Thanks
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JimH

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Re: Can't purchase upgrade
« Reply #3 on: August 10, 2005, 09:35:20 am »
You'll need to install MC10 and restore your license before you install MC11 and attempt the purchase.  If the MC10 license isn't there, you'll get the $40 price.

This thread has a little more info:
http://yabb.jriver.com/interact/index.php?topic=23311.0
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John Gateley

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Re: Can't purchase upgrade
« Reply #4 on: August 10, 2005, 10:41:52 am »
Hi John,

It's our problem, I'm checking into it now.

j
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John Gateley

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Re: Can't purchase upgrade
« Reply #5 on: August 10, 2005, 10:47:37 am »
Please try again. The upgrade process yesterday killed a daemon it shouldn't have, it's now fixed.

j
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jwnewell

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Re: Can't purchase upgrade
« Reply #6 on: August 10, 2005, 11:47:43 am »
That did it. Thanks   :)

Any idea on how to get a notification sound at the end of a music cd rip? It worked in version 10.
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modelmaker

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Re: Can't purchase upgrade
« Reply #7 on: August 10, 2005, 12:18:05 pm »
Quote from: jwnewell on August 10, 2005, 11:47:43 am


Any idea on how to get a notification sound at the end of a music cd rip? It worked in version 10.

You shoud start a new topic. However, goto: Tools>Options>Devices>Play Sound.
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Jay.

"Life is what happens when you're making other plans"     John Lennon.

jwnewell

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Re: Can't purchase upgrade
« Reply #8 on: August 10, 2005, 12:32:57 pm »
OK. Thanks - Next time I'll start a new topic.
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