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[JustinChase]

I just tried to open MC, but was informed that my 30 day trial has expired.  I'm a registered user of 11, so this was something of a surprise.

I will use a restore, and am sure all will be fine, but though I'd bring it to the attention of whoever handles this.

[JimH]

Check your system date.

[JustinChase]

December 1, 2005

[JimH]

Has the name of the system changed?

[KingSparta]

http://www.travelcommentary.com/images/avatars/eyeholesmall.jpg

YOUR AVATAR DOES NOT SHOW UP

IT ALSO RENDERS A:

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HTTP 404 - File not found
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[JustinChase]

Has the name of the system changed?

Not that I know of.  I haven't updated or installed much of anything in quite a while.

Wait, that's not true.  I did have to install a software for a DSL router, which I think I forced me to change my network name, so I bet that's what happened.  I'm still waiting for the registration email to restore, I'm sure it'll be fine once I restore.  That's why I get 10 every year, huh?

Thanks for your prompt attention Jim.

King, thanks for bringing that to my attention.  I'm not sure how/when that picture got removed, but I'll try to find in and put it back later, when I have more time.  I'm painting right now.

[JustinChase]

One more thing.  I got me registration code email.  It cost me 1 restore.  i entered it in the webform to get the license and it cost me another restore.  Again, no great big deal, as I still have 5 left, but restoring this way does in fact cost 2 restores.

With the complaints I have seen about this type of thing in the past, I just thought I'd mention it.  Again, I'm fine, still have 5 left.

[JimH]

One more thing.  I got me registration code email.  It cost me 1 restore. 

Having our server e-mail your registration code doesn't use a restore.

[JustinChase]

It charged me one.  It did the same thing last time I had to use a restore.  If you'd like to check my email is chris at travelcommentary.com.  You'll see I used 2 today, and 2 the last time I restored.

[John Gateley]

Hi Justin,

I'm showing 1 restore used today, and 1 restore used June 18th, and 1 restore back in May. You didn't use 2 today, and you didn't use 2 last time.

Can you show me where it is telling you that you used 2?

j

[JustinChase]

Hi Justin,

I'm showing 1 restore used today, and 1 restore used June 18th, and 1 restore back in May. You didn't use 2 today, and you didn't use 2 last time.

Can you show me where it is telling you that you used 2?

j

I no longer have the screen showing the first restore, but I can assure you the first one said I had 6 restores left, and the next one said I had 5, here is a cut/paste from the email...

"You have recently restored a licence for Media Center 11. This product has a limit of 10 restores per year, and you now have 5 restores remaining."

If you look at all the history of my account, you should see where I used the 5.  1 a really long time ago, 2 a while back (june 18th?), and 2 today.  If not, I don't know when the others were used.

Let me know if you need any more from me, I'll do what I can.

Again, I'm not asking for anything, just trying to help get the system squared away.

[John Gateley]

Hi Justin,

Here's your history:

Thu Dec  1 13:53:57 2005
Mon Jul 18 15:06:50 2005
Mon May 23 10:30:03 2005
Mon May 23 10:27:13 2005
Sat Feb 12 16:07:38 2005

This is 5 restores, but the only time you used two in one day was on May 23. That time, they are separated by 3 minutes, which hints that it was two separate actions, not us counting twice...

j

[JustinChase]

First, I really appreciate your prompt attention to this situation.  Also, I'm glad that there apparently is NOT a problem with the system.

The 2 on May must have been the other time I remember using 2.  I certianly don't remember restoring 4 times, but seem to have forgotten one.

I must have erroneously assumed that when it told me that I had 6 restores left (the screen shot i don't have) that it had used one, as I thought I had 7, then the email told me I had 5, so I assumed it used 2.  I guess this is just another lesson in not making assumptions.  I must have been simply confused by the first message, and then the change.

I hope this was not too much work for you, as I'm sure you're quite busy with real work.

Thanks.