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[BartMan01]

Well, my constant issues with MC12 and my iPod (device showing up twice, sync not really syncing) have now become critical in that I can no longer use MC12 with my iPod.  On Thursday I decided to re-initialize the device since it had started to get 'sluggish' again.  Since then I have been unsuccessfully trying to get my data back on to the iPod.

At first it would just crash with the standard windows dialog box.  Even though it had 'crashed', it would continue to convert and load the files for a while before hanging.

Now it just 'hangs' after a few songs have been loaded.  MC becomes completely non-responsive and has to be manually terminated.

So basically at the moment I am stuck with no music on my iPod and no way to get it there (in APE format that iTunes doesn't recognize).

[JimH]

Now it just 'hangs' after a few songs have been loaded.  MC becomes completely non-responsive and has to be manually terminated.

How long did you wait?

Did you try "redetect devices" under options/handhelds?

Have you recently updated the firmware on the iPod?

[krdavies]

Is there any way of eliminating a problem with the iPod? I wonder if there might be corrupt sectors on the iPods hard drive. I'm not sure what file system the iPod uses but re-initializing seems to happen so quickly that it looks like to equivalent of a Windows "Quick Format" rather than a full format, which would mark bad sectors. Just a guess but is there any way of giving an iPod drive a full format? Would re-installing the firmware do this?

[Magic_Randy]

BartMan01,

I think others are having similar problems and the JRiver team is trying to sort it out.  Most of the time my iPod syncs are also freezing up MC. 
I've tested different combinations trying to pick up a pattern. I just had 2 successful syncs of ~15,000 tracks each, so maybe a pattern is emerging. 

I have a fall back as I can sync with iTunes.  It sounds like you are stuck so I'll share what I've had the most success with, even though it is preliminary information, in case it helps you. 

EDIT: 0) Make sure you are current on your iPod firmware
1) Reboot your PC.  I've gotten inconsistent results after trying multiple syncs where I had to manually terminate MC.  I think a reboot eliminates this variable.
2) Turn on logging.  At least if it fails you can share a log with the JRiver team.  I think you know how to do this.  It is on the help menu.
3) Initialize the iPod before starting.  The hang/freeze leaves the iPod database in a corrupt state.
4) Open task manager or something that allows you to monitor CPU usage.
5) Start the sync
6) Minimize MC.  Task manager is now your 'eyes' to monitor if the sync is progressing.  My syncs take ~10-20% of the CPU.
7) If CPU usage drops - the sync is done.  It may have froze, or it may have competed.  If you can maximize MC, it probably completed

The theory behind the minimize is that the freeze/hang is not related to the data upload, but some other process that occurs when MC is running the sync operation.  This process may be specific to a certain view(s), or something like that. In other words, this is just a guess.

If you try this, let us know if it worked or failed.

Randy

[BartMan01]

How long did you wait?

Did you try "redetect devices" under options/handhelds?

Have you recently updated the firmware on the iPod?

Long time.  Didn't time it, but I usually wait for apps to sort themselves out before pulling the plug on them.  Given that it sometimes hangs after just a couple of tracks have been transferred I would guess that I have let it sit for at least an hour at one point.

I have done that several times recently.  Currently in the process of a second full uninstall/reinstall re-set up settings to eliminate possible corrupt files.

Firmware is the latest - apple hasn't updated the iPod photo in a while.  iTunes confirms it is current.

[BartMan01]

I'll share what I've had the most success with, even though it is preliminary information, in case it helps you. 

Will try this after my re-install and post my results.

[BartMan01]

I wonder if there might be corrupt sectors on the iPods hard drive.

Ran a full chkdsk (/R).  No bad sectors on the disk.

[BartMan01]

Will try this after my re-install and post my results.

Had to connect, disconnect, connect, disconnect, connect before it became a single device (long running MC12 issue).
Started the transfer, came back 5 minutes later and CPU usage had flat-lined (0-3%).
Let it sit for another 10 minutes for so, still flat-lined, can not restore the MC window.
Windows shows the MC application as 'Not Responding'.

The last thing in the log file:

0996063: 448: Handheld: CHHUploadWorkerUploadThread::Thread: Start
0996188: 448: Handheld: CHHUploadWorkerUploadThread::Thread: Creating file object (filename: H:\JRHHCache\Bart's iPod Photo (F_)\13 Bayou Jubilee ~ Nitty Gritty Dirt Band40552.mp3)
0996188: 448: Handheld: CHHUploadWorkerUploadThread::Thread: Sending upload command
0996188: 448: Handheld: CHHPluginThread::ProcessCommand: Start
0996188: 3716: Handheld: CHHPluginThread::Thread Message Processing: Start
0996188: 3716: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0996188: 3716: Handheld: CHHPluginThread::Thread Message Processing: Command = 1025
0997406: 3716: Handheld: CHHPluginThread::Thread Message Processing: Finish (1218 ms)
0997406: 448: Handheld: CHHPluginThread::ProcessCommand: Finish (1218 ms)
0997406: 448: Handheld: CHHUploadWorkerUploadThread::Thread: Upload complete (hr=0)
0997406: 448: Handheld: CHHUploadWorkerUploadThread::Thread: Cleaning up
0997406: 448: Handheld: CHHUploadWorkerUploadThread::Thread: Finish (1343 ms)

[BartMan01]

Hooked the iPod up using FireWire to eliminate USB as the issue:

First issue was that it didn't see it as the 'same' iPod.  Had to reconfigure everything from scratch.  Given that it is the same device with the same name/volume number/etc. shouldn't MC see it as the same device?

Same results, hung after a few minutes.  Last log entry:

0120047: 1656: Import: JRAnalyzer::Open: Start
0120047: 1656: Import: JRAnalyzer::AddFile: Start
0120047: 1656: Import: JRAnalyzer::AddFile: Filename: H:\JRHHCache\Bart's iPod Photo (F_)\01 Wild Night40900.mp3
0120047: 1656: Import: JRAnalyzer::AddFileMJ: Start
0120047: 1656: Import: JRAnalyzer::AddFileMJ: Finish (0 ms)
0120047: 1656: Import: JRAnalyzer::AddFile: Finish (0 ms)
0120047: 1656: Import: JRAnalyzer::Open: Finish (0 ms)
0120047: 1656: Reader: CLocalReader::OpenInternal: Start
0120063: 1656: Reader: CLocalReader::OpenInternal: Create: 0
0120063: 1656: Reader: CLocalReader::OpenInternal: Opening: H:\JRHHCache\Bart's iPod Photo (F_)\01 Wild Night40900.mp3
0120063: 1656: Reader: CLocalReader::OpenInternal: Finish (16 ms)
0120063: 1656: Reader: CLocalReader::Close: Start
0120063: 1656: Reader: CLocalReader::Close: Closing: H:\JRHHCache\Bart's iPod Photo (F_)\01 Wild Night40900.mp3
0120063: 1656: Reader: CLocalReader::Close: Finish (0 ms)
0120063: 1656: Database: JRAnalyzerFile::GetImage: Start
0120063: 1656: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0120172: 1656: Reader: CLocalReader::OpenInternal: Start
0120172: 1656: Reader: CLocalReader::OpenInternal: Create: 0
0120172: 1656: Reader: CLocalReader::OpenInternal: Opening: H:\JRHHCache\Bart's iPod Photo (F_)\01 Wild Night40900.mp3
0120172: 1656: Reader: CLocalReader::OpenInternal: Finish (0 ms)
0120172: 1656: Reader: CLocalReader::Close: Start
0120172: 1656: Reader: CLocalReader::Close: Closing: H:\JRHHCache\Bart's iPod Photo (F_)\01 Wild Night40900.mp3
0120172: 1656: Reader: CLocalReader::Close: Finish (0 ms)
0120172: 1656: Handheld: CHHPluginThread::Thread Message Processing: Finish (1563 ms)
0120188: 2940: Handheld: CHHPluginThread::ProcessCommand: Finish (1579 ms)
0120188: 2940: Handheld: CHHUploadWorkerUploadThread::Thread: Upload complete (hr=0)
0120188: 2940: Handheld: CHHUploadWorkerUploadThread::Thread: Cleaning up
0120188: 2940: Handheld: CHHUploadWorkerUploadThread::Thread: Finish (1844 ms)

[Magic_Randy]

BartMan01,

Your setup is different then mine as I'm not converting - but I've had 3 successful syncs in a row and all I had to do was minimize MC during the sync.  In all 3 cases I uploaded 60gb+ of data.

Randy