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Author Topic: MC restore (2 instead of 1)  (Read 2470 times)

Monkeyboy

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MC restore (2 instead of 1)
« on: February 16, 2007, 02:30:33 am »
Hi there,
Can I bring this to the attention of a J River admin.
I did a restore earlier and for some reason I got 2 restore e-mails saying I have 9-restores left then 8-restores left. I am quiet sure I didn't click the button twice but may have as its early and I could be a bit twitchy. Can you please add a restore to my account.
Is there a way this can be combatted, like they have for button where you pay, i.e. you press them and can't press them again?

Thanks,
Richard
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prod

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Re: MC restore (2 instead of 1)
« Reply #1 on: February 16, 2007, 05:08:09 am »
Same thing happened to me the other day - though I think I know what caused it. Firefox said it had prevented the website from sending a file. When I told FF it was OK to receive the file, it received it. As far as the J River website is concerned it was sent twice, so that's two restores. I guess.
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JimH

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Re: MC restore (2 instead of 1)
« Reply #2 on: February 16, 2007, 07:07:12 am »
Backing through the page can do it.

Let us know if you run out.  We can fix it then.
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gappie

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Re: MC restore (2 instead of 1)
« Reply #3 on: February 16, 2007, 07:35:09 am »
it happened to me a few times. and i think i found out how. when doing a restore you get the page but the popup blocker kills the popup. clicking on allow popup gives the restore, and two emails. the last time i remembered to keep the ctrl down and it did not happen.
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Monkeyboy

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Re: MC restore (2 instead of 1)
« Reply #4 on: February 16, 2007, 07:42:07 am »
Thanks Jim, I'll let you know if I run out then and use this as my get out of jail free card  :)

Thanks for the responses also gappie and prod , I was using firefox 2 and it did the whole popup block thing so that does make sense.

Cheers,
Richard
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John Gateley

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Re: MC restore (2 instead of 1)
« Reply #5 on: February 16, 2007, 10:27:26 am »
Nice detective work gappie.

j
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benn600

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Re: MC restore (2 instead of 1)
« Reply #6 on: February 16, 2007, 10:28:48 am »
lol.  Worried when you still have 8 more to go...why do you NEED a restore added back?  wait 'till there's a problem.  You've documented the issue.
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John Gateley

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Re: MC restore (2 instead of 1)
« Reply #7 on: February 16, 2007, 01:53:07 pm »
I've added a fudge factor in: if you do two restores in a very brief period, they only count as one. You'll still get two e-mails, but the second will show the same number of restores as the first - you didn't get counted for it.

j
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Monkeyboy

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Re: MC restore (2 instead of 1)
« Reply #8 on: February 16, 2007, 02:19:49 pm »
benn600, don't say something on a topic if its not useful. I have documented the issue because I said what I said!
I was wanting to check a possible issue with the service and as much as make sure I didn't run out of restores, because with MC11 I had 1 left so maybe that one I lost is important this year.

Rich
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prod

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Re: MC restore (2 instead of 1)
« Reply #9 on: February 16, 2007, 02:25:37 pm »
You'll probably need every restore you can get your hands on this year if you're planning on a Vista upgrade :) Not knocking MC of course, it's working great with Vista, but I'm on install number 14 for some reason or other. I must have too much time on my hands.
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JimH

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Re: MC restore (2 instead of 1)
« Reply #10 on: February 16, 2007, 02:35:33 pm »
Save your restores by using the Install Key.  Install Keys are good for 14 days.
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prod

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Re: MC restore (2 instead of 1)
« Reply #11 on: February 16, 2007, 02:44:34 pm »
Forever the voice of reason. I prefer the click and hope approach. All that right clicking aggravates my RSI.

PS: Only joking.
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benn600

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Re: MC restore (2 instead of 1)
« Reply #12 on: February 16, 2007, 06:25:36 pm »
Do you want to give a quick overview of the licensing process again.  Assuming a license was purchased, what are the steps, info required, etc.  I think it would be nice to have a step by step overview which I will refer to from time to time.
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KingSparta

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Re: MC restore (2 instead of 1)
« Reply #13 on: February 16, 2007, 06:28:50 pm »
RSI = Repetitive Strain Injuries
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Matt

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Re: MC restore (2 instead of 1)
« Reply #14 on: February 16, 2007, 11:02:35 pm »
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Matt Ashland, JRiver Media Center
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