well I emailed that log to rick think I sent it twice actually OOPS but I post the handheld part on here for you all to see
Thanks for all the help
0009353: 884: Handheld: CHHManagerMap::CHHManagerMap: Start
0009353: 884: Reader: CLocalReader::OpenInternal: Start
0009353: 884: Reader: CLocalReader::OpenInternal: Create: 0
0009353: 884: Reader: CLocalReader::OpenInternal: Opening: C:\Program Files\J River\Media Center 12\Data\Default Resources\PDT.xml
0009353: 884: Reader: CLocalReader::OpenInternal: Finish (0 ms)
0009353: 884: Reader: CLocalReader::Close: Start
0009353: 884: Reader: CLocalReader::Close: Closing: C:\Program Files\J River\Media Center 12\Data\Default Resources\PDT.xml
0009353: 884: Reader: CLocalReader::Close: Finish (0 ms)
0009363: 884: Handheld: CHHManagerMap::CHHManagerMap: Finish (10 ms)
0009363: 884: Handheld: CHHManagerMap::Init: Start
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Start
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Number of stored devices: 4
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Creating manager for: $$?$usb#vid_1004&pid_6010#5&33882e12&0&1#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Start
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Finish (0 ms)
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Creating manager for: $$?$usb#vid_1004&pid_6010#5&33882e12&0&1#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$1
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Start
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Finish (0 ms)
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Creating manager for: $$?$usb#vid_1004&pid_6010#5&33882e12&0&4#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Start
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Finish (0 ms)
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Creating manager for: $$?$usb#vid_1004&pid_6010#5&33882e12&0&4#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$1
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Start
0009363: 884: Handheld: CHHManager::UpdatePluginDeviceInfo: Finish (0 ms)
0009363: 884: Handheld: CHHManagerMap::LoadDevices: Finish (0 ms)
0009373: 884: Handheld: CHHManagerMap::Init: Finish (10 ms)
0009373: 884: General: CLoaderThread::PerformAction: Waiting... (0 ms)
0009373: 884: General: CLoaderThread::PerformAction: Finish (20 ms)
0009373: 884: Handheld: MCC_REENUM_PORTABLE_DEVICES: Start
0009373: 884: Handheld: CWMDMThread::CWMDMThread: Start
0009373: 884: Handheld: CWMDMThread::CWMDMThread: services return 0 metering certificates, timeoutMS=15000
0009373: 884: Handheld: CWMDMThread::CWMDMThread: Finish (0 ms)
0009373: 884: Handheld: MCC_REENUM_PORTABLE_DEVICES: Finish (0 ms)
0009373: 1244: Handheld: CWMDMThread::Thread: Start
0009373: 1244: Handheld: CWMDMThread::Thread: Creating WMDM
0009373: 1244: Handheld: CWMDMInterface::CWMDMInterface: Start
0009383: 1244: Handheld: CWMDMInterface::CWMDMInterface: Creating secure channel client
0009383: 1244: Handheld: CWMDMInterface::CWMDMInterface: Updating certificate
0009383: 1244: Handheld: CWMDMInterface::CWMDMInterface: Updating channel
0009383: 1244: Handheld: CWMDMInterface::CWMDMInterface: Authenticating
0009413: 1244: Handheld: CWMDMInterface::CWMDMInterface: Getting device manager
0009423: 1244: Handheld: CWMDMInterface::CWMDMInterface: WMDM valid: 1
0009423: 1244: Handheld: CWMDMInterface::CWMDMInterface: Finish (50 ms)
0009423: 1244: Handheld: CWMDMThread::Thread: Registering for notifications
0009534: 1244: Handheld: CWMDMThread::Thread: Starting work loop
0009534: 1244: Handheld: CWMDMThread::Thread: Processing metering data for computer
0009534: 1244: Handheld: CWMDMHelper::ProcessMetering: Start
0009534: 1244: Handheld: CWMDMHelper::ProcessMetering: no certificates, returning false
0009534: 1244: Handheld: CWMDMHelper::ProcessMetering: Finish (0 ms)
0009534: 1244: Handheld: CWMDMThread::Thread: Computer metering didn't work!