INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: License problem  (Read 1754 times)

laudesan

  • Recent member
  • *
  • Posts: 5
License problem
« on: October 01, 2007, 07:59:00 pm »
I have downloaded the new media centre 12.
 
I get a box that tells me to restore. 

 have sent the email in fact i sent the darn email 3 times and now only have 7 restores left and each time i put the code in the required box it tells me it is the wrong code? 

What's up with that?

JJ
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42387
  • Shoes gone again!
Re: Getting into MC 12 is impossible.. :-((
« Reply #1 on: October 01, 2007, 08:23:09 pm »
Media Center 12 requires a different code than Media Center 11.

You can use this page to get all your codes emailed to you:
https://rover.jriver.com/cgi-bin/restore_email.cgi?displayemail=1
Logged
Matt Ashland, JRiver Media Center

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re: Getting into MC 12 is impossible.. :-((
« Reply #2 on: October 01, 2007, 08:30:18 pm »
What Matt said: except also the code for MC12 and Media Jukebox 8 is different.

You can find out about upgrades and purchases here in our FAQ:

http://yabb.jriver.com/interact/index.php?topic=10029.0

j
Logged

laudesan

  • Recent member
  • *
  • Posts: 5
Re: Getting into MC 12 is impossible.. :-((
« Reply #3 on: October 01, 2007, 08:36:50 pm »
Thank you both for your replies.

I did not realise that i had to Purchase MC12 after the 30 day period expired, I was understanding that i had 10 restore functions available to me.

i am now confused..
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re: Getting into MC 12 is impossible.. :-((
« Reply #4 on: October 01, 2007, 08:53:34 pm »
What you purchased was Media Jukebox 8. You have up to 10 restores a year available for that, in case you lose your license for some reason.

Since we made Media Jukebox 8, there's been Media Center 9, Media Center 10, Media Center 11, and Media Center 12. Each one is a new product and requires a new purchase of a license. We do have upgrade pricing for customers who have purchased previous versions.

If you want to switch from using Media Jukebox 8 to Media Center 12, you will need to purchase a new license. Or you can continue to use MJ8.

Hope this helps...

j
Logged

laudesan

  • Recent member
  • *
  • Posts: 5
Re: Getting into MC 12 is impossible.. :-((
« Reply #5 on: October 01, 2007, 09:38:34 pm »
Yes it does.

I do not know however why I keep getting a purchase now order. 

It has been a long time since i installed MC and I have no idea which was the orginal one i think it was MC 8.

I uninstalled the MC 12 and tried to reinstall 8 now i have nothing on my machine.  **sigh**

JJ
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
Re: Getting into MC 12 is impossible.. :-((
« Reply #6 on: October 01, 2007, 10:13:11 pm »
Logged

laudesan

  • Recent member
  • *
  • Posts: 5
Re: Getting into MC 12 is impossible.. :-((
« Reply #7 on: October 01, 2007, 10:16:55 pm »
Yes i have it back now.  I did upgrade it some time ago and was never able to get into it again..  Can you find me on your records??

JJ
Logged

John Gateley

  • Citizen of the Universe
  • *****
  • Posts: 4957
  • Nice haircut
License problem
« Reply #8 on: October 01, 2007, 10:35:51 pm »
The only purchase I have for the e-mail address you used to register for this forum is for Media Jukebox 8. I also tried searching based on your name (from the MJ 8 purchase) and found nothing similar.

j
Logged

laudesan

  • Recent member
  • *
  • Posts: 5
Re: License problem
« Reply #9 on: October 02, 2007, 07:10:14 am »
Oh I see..  Well thanks for looking..

JJ
Logged
Pages: [1]   Go Up
« previous next »