Love the software, hate this quirky little company. While I can appreciate a user forum, still conspicuously missing is a decent user guide, as in a detailed PDF or something. While this software is easy overall and rather intuitive, it does SO many things that it takes a while to learn it all, and SOME things just have to be SPELLED OUT IN WRITING to get the full potential out of this program. How hard can it be to pay a good technical writer to produce a good user guide? Good grief! They should take an example from European software developers, who write better guides in English than we do in America.
I downloaded a trial for version 12, it expired before I could evaluate it fully, but now my version 11 won't work. WHY the hell not? I supposedly had to do a restore. I used the number given to me by them in an email, didn't work. Now what?
Also, is version 12 a separate exe file, or is it just basically patch or an add-on to version 11? I like to burn my programs to disc, but I couldn't exactly tell where that file disappeared to on my computer.
Also, sometimes when I used the program, I got the message for the "$19.99" upgrade price (or whatever the price is), and then after a while this option quit appearing, and I would be led to the page to pay full price as if I were a brand new customer, the $40 price. What is going on?
So, 1) how do I restore what I had, and if I decide to upgrade, 2) how do I pay the upgrade price instead of the full price, and 3) do I get a new key for this new version? and 4) where is the exe going to go so I can burn it? Some kinds of downloads give you no way of controlling where to put your files, they just disappear somewhere on your hard drive and you have to search for them. This appears to be one of those. Thanks for a reply.