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Author Topic: Unable to obtain license  (Read 2891 times)

pank2002

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Unable to obtain license
« on: October 25, 2007, 02:54:43 pm »

Hey,
I have downloaded some protected WMA files. When I try to play them in MC it says that it is unable to obtain license. It is a Windows Media DRM Error. I have run Microsoft update and update various stuff in MC. When I go to advance tools and Windows Media Manager it says I need to update MS digital right management (DRM). I click ok and it updates or something like that. When I go to the same menu again, it asks me to update once again. Now I have locked out myself and I am not able to restore any more today.

Either way, the files playback in WMP nicely.

Does anybody know how one gets MC to obtain this license, or how I can update the DRM manager manually. I need this music for tomorrow night, and I would really prefer to use MC.

Cheers,
Rasmus
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glynor

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Re: Unable to obtain license
« Reply #1 on: October 25, 2007, 02:58:24 pm »

Are they "Plays For Sure" WMA files or Zune WMA files?
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pank2002

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Re: Unable to obtain license
« Reply #2 on: October 25, 2007, 03:05:58 pm »

They are from the Danish library's netmusic. I guess they are standard play for sure files. No mention of Zune at least.
It does, however, not say specifically. The files live on your machine and dies after 14 days. I was told that they are supported on mp3 players too.
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pank2002

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Re: Unable to obtain license
« Reply #3 on: October 25, 2007, 03:08:13 pm »

Some times it says
"the license for this file requires a higher level of security than the player you are currently using has. Try using a different player or download a newer version of your current player" . . .
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JimH

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Re: Unable to obtain license
« Reply #4 on: October 25, 2007, 03:09:15 pm »

Can you play them in WMP11?
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glynor

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Re: Unable to obtain license
« Reply #5 on: October 25, 2007, 03:10:14 pm »

Hmmm... That typically means that you need a newer version of WiMP installed.  However, since they work in WiMP that's likely not it.  Just to check... Are you on WiMP 10 or 11?

It's possible that MC can't handle the newest WMA "Protected" files.  I'm not sure at all (I hate DRM and refuse to buy anything DRM protected on general principle)...

UPDATE: Also, just to check... If you go to Windows Update and click the Custom button, and then check under "Software, Optional" is there anything in there Windows Media related at all?
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pank2002

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Re: Unable to obtain license
« Reply #6 on: October 25, 2007, 03:12:39 pm »

Yes I am playing them back in WMP11 right now. I have run microsoft update to update anything that could have anything to do with DRM. As I also said, MC keeps asking to update the license.
Glynor, I hate DRM too, but you can't beat free! (well some times you can . . .) Either way they are offered free of charge from the libraries.

Thanks,
Rasmus
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glynor

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Re: Unable to obtain license
« Reply #7 on: October 25, 2007, 03:14:07 pm »

Glynor, I hate DRM too, but you can't beat free! (well some times you can . . .) Either way they are offered free of charge from the libraries.

Link that we can test for you on another system?
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pank2002

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Re: Unable to obtain license
« Reply #8 on: October 25, 2007, 03:14:34 pm »

Media Center Registered 12.0.338 -- C:\Program Files\J River\Media Center 12\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Core 2 366 MHz MMX / Memory: Total - 1038 MB, Free - 436 MB

Internet Explorer: 7.0.5730.13 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping /   Drive D: HL-DT-STDVDRAM GSA-4083N  Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: HL-DT-ST DVDRAM GSA-4083N   Addr: 0:0:0  Speed:24  MaxSpeed:24  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)
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pank2002

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Re: Unable to obtain license
« Reply #9 on: October 25, 2007, 03:15:21 pm »

you can go to netmusik.dk . I can send you a pm with log in info, if necessary.
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JimH

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Re: Unable to obtain license
« Reply #10 on: October 25, 2007, 03:19:12 pm »

It's possible that MC can't handle the newest WMA "Protected" files. 
MC12 does.  It won't play Zune's files.
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pank2002

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Re: Unable to obtain license
« Reply #11 on: October 25, 2007, 03:22:20 pm »

The service have been around for ages. I doubt they use Zune style WMA. They do not even say anything about Zune on their site. I use the latest MC12.
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glynor

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Re: Unable to obtain license
« Reply #12 on: October 25, 2007, 03:24:30 pm »

MC12 does.  It won't play Zune's files.

Yeah, that's why I asked.  Based on limited guestimating what things in Danish mean, it looks like their system only requires WiMP 10, so I don't think it is Zune stuff (and isn't that only URGE right now anyhow?)...

I'm happy to try one for you if you want, but yeah, I'd need some login creds (and I'll make sure not to buy anything by accident).
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pank2002

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Re: Unable to obtain license
« Reply #13 on: October 25, 2007, 03:43:15 pm »

On a second thought, I am not sure other files I download will be able to play on my computer if you use it. Also the login in my social security number, so I guess it is not so good to send the login.
Can I send a wma file, or will it be no good?
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glynor

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Re: Unable to obtain license
« Reply #14 on: October 25, 2007, 03:45:09 pm »

On a second thought, I am not sure other files I download will be able to play on my computer if you use it. Also the login in my social security number, so I guess it is not so good to send the login.
Can I send a wma file, or will it be no good?

Yeah... Don't send it then!

The WMA wouldn't be any good on my machine, without the appropriate licenses, so that won't work.  I'd really have to get my own I suppose.

So...  Does anyone else use protected WMA?

Sorry I can't be more help!
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pank2002

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Re: Unable to obtain license
« Reply #15 on: October 26, 2007, 02:14:21 am »

I tried it on another system and it was the same result. The first time I tried WMP was not installed. Then I tried to reinstall WMP, and it played back instantly without a problem. Then I tried to play it back in MC, but it still was not able to get a license.

MC is definitely able to access the Internet, although I am behind the school’s network, since it downloading podcasts.
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