Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[Gnostic]

I purchased a new licence for MC 12 on the 2nd of September this year and now find that reg page is refusing to accept my email address despite the fact I'm currently looking at my paypal receipt sent to that email address.

[JimH]

You're lucky your post is still here (edited).

Please provide your e-mail address.  I don't find it in our system.

jimh at jriver

[Gnostic]

How do I provide you with my email address without posting it on here ?

[Alex B]

JimH means that you should send your address in an email. You can post your email address here, but it is not recommended because spam robots gather email addresses from web sites. That's why JimH didn't write his address exactly as it is. The domain part of his mail address is jriver.com and before the "@" you need to write jimh.

(I think your post contained something else that was removed by JimH. For example, posting a registration code is strictly prohibited for obvious reasons.)

[Alex B]

I reread this:

I'm currently looking at my paypal receipt sent to that email address

I am not familiar with the Paypal system, but did you receice a separate mail directly from JRiver? When I have bought licenses using direct credit card payment I have always received a confirmation mail (including the registration code) directly from JRiver.

I mean, did you use exactly the same email address that is associated with your Paypal account when you filled the form on JRiver's website?

[Gnostic]

Thanks for the post clarifying how to send my email address.

I only have two email accounts one for commercial transactions and a personal one. I lost all my personal email due to a hard drive failure which is why I'm having to re-licence MC . Anyhow, neither work on the reg page so I've sent both to jimh in the hope he can sort it out.