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Author Topic: Can't generate a new key  (Read 1053 times)

nightron

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Can't generate a new key
« on: December 18, 2007, 11:45:21 pm »

Help please.   I purchased MC11 less than a year ago, and I just recently bought a new computer.   I was today able to update MC11 to MC12 on my old system without any problem, but I will get rid of that system as soon as my new one is up and working working and everything has been transferred.   

I downloaded MC12 onto my new system, and now I want to generate a key, but my email address is not recognized.   I have changed my email at least twice since my original MC11 purchase.  I'm not sure off the top of my head which was the old email address that I used when I first purchased MC11 ... but I have tried all of them and for every one I get a "Email Address not found" message when I try to generate a new key.   What to do!!??
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JimH

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Re: Can't generate a new key
« Reply #1 on: December 19, 2007, 06:51:29 am »

On the main page, follow the link to Purchase and you'll find a page on MC11 purchase details.

On the restore page, there is a page where you can change your e-mail address:
https://rover.jriver.com/cgi-bin/restore_email.cgi?displaychange=1
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