Topic: Charged for multiple upgrades, received none (Read 1360 times)

smackafee · « **on:** February 11, 2008, 05:00:21 pm »

Company folks,

I recently ran through the upgrade process a few times, each time trying to upgrade from 11 to 12. I believe it was two full times that I ran through it only to get to "recently downloaded" or something, where I couldn't do the upgrade because your system thought I had already done it. And I looked at my credit card statement, and i had been charged for both times.

How, in this forum supoort world of yours, do i get this matter corrected?

-Keith McAfee

John Gateley · « **Reply #1 on:** February 11, 2008, 05:11:20 pm »

You've got mail.

j

smackafee · « **Reply #2 on:** February 11, 2008, 08:27:58 pm »

I do? I checked my private mail and both of my email addresses... but it wouldn't seem that way.

John Gateley · « **Reply #3 on:** February 11, 2008, 08:34:57 pm »

Sent at 5:11pm CST, to the e-mail address at gmail, and also to the e-mail address at rulesix. Check your spam filters.

j

John Gateley · « **Reply #4 on:** February 11, 2008, 08:40:02 pm »

It'd be from gateley @ jriver.com

j

John Gateley · « **Reply #5 on:** February 12, 2008, 09:09:16 am »

Still haven't heard from you. Please send me an e-mail (address above), we'll see if that gets through.

j

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Author Topic: Charged for multiple upgrades, received none (Read 1360 times)

smackafee

Charged for multiple upgrades, received none

John Gateley

Re: Charged for multiple upgrades, received none

smackafee

Re: Charged for multiple upgrades, received none

John Gateley

Re: Charged for multiple upgrades, received none

John Gateley

Re: Charged for multiple upgrades, received none

John Gateley

Re: Charged for multiple upgrades, received none