More > Media Center 12 (Development Ended)
media editor license not working
matsukaze ninja:
Pretty sure my account has admin rights already, unless there's something specifically special about "administrator" in Vista (I'm not windows savvy, so I could be mixed up).
Next time I get a chance, I'll see about turning UAC off. As it is, it does give me the "do you want to allow this to run" popup every time I try to start Media Editor and of course I say yes.
lalittle:
--- Quote from: JimH on February 22, 2008, 06:52:05 am ---Try running as administrator. It's likely to be related to Vista security.
Try turning off UAC.
--- End quote ---
Thanks for the suggestions.
Note that I DO run as administrator on my Vista system, but UAC is ON and I don't have this issue, so this does not appear to be "purely" a UAC issue.
I'm still wondering if some "pointer" that tells ME where to look for the license became corrupt. Is there any way to check this? In other words, is there any way to tell if ME is simply not "seeing" the license at all as opposed to seeing it but thinking it's not valid? If we could determine the specific nature of "how" the license check is failing, it seems like this would point to the problem.
Thanks again,
Larry
matsukaze ninja:
Okay, for completeness I checked and my account is an administrator account.
Also turned off UAC, rebooted, and trying to start Media Editor from the start menu gives me the same behavior. I suppose for real comleteness I should have tried Media Editor from within MC. Sigh. I've since rebooted back to "normal", and I'm not rebooting two more times for that until someone thinks it really might make a difference.
I'm curious about the same things as Larry and what I was asking about (in more words) in my prior posting: from the point of view of the code, what is the difference in the way Media Editor and Media Center check for a valid license? How does it decide where to look for the license file, how does it verify validity, etc.
Alex B:
A license issue may be a difficult matter to discuss. Obviously JRiver can't provide any technical details about the used system.
Personally I would try a clean install of MC. I have very little experience of Vista, but on XP I would do the following:
1. Back up the library (or libraries if more than one) (File > Library > Back Up Library...)
2. Backup the cover art folder if the default location under the application data folder is used (C:\Documents and Settings\[user]\Application Data\J River\Media Center 12\Cover Art -- the path is different on Vista)
3. Uninstall MC12 using its uninstaller with all "remove options" ticked.
4. In addition I would clear everything that is still left in the HKEY_LOCAL_MACHINE\Software\JRiver\ and HKEY_CURRENT_USER\Software\JRiver\ registry branches using the registry editor.
5. Delete the possibly remaining program installation and application data folders completely (on XP these are by default: C:\Program Files\J River\ and C:\Documents and Settings\[user]\Application Data\J River\
6. Install the latest build of MC12 and reboot.
7. Restore the license using a key file that is stored locally.
lalittle:
--- Quote from: Alex B on February 23, 2008, 03:11:32 am ---A license issue may be a difficult matter to discuss. Obviously JRiver can't provide any technical details about the used system.
--- End quote ---
I understand that they can't give out any sensitive information, but I have no idea what information they can and can't give out in this regard. I was just looking for some information that would let him confirm whether ME was seeing an "incorrect" license vs. seeing no license at all.
--- Quote ---Personally I would try a clean install of MC.
--- End quote ---
That may indeed be the next step, but I know how frustrating it can be to go through the whole process just to discover that it didn't solve the issue. That said, I have solved one or two MC issues over the past several years by doing this.
Glenn -- if you do end up doing a full uninstall/re-install, you'll have to go through and re-set up all the "Options" pages, so you might want to look over them before you do this and take note of anything that you might be confused by later. The View Schemes you've set up, however, will be saved with the library. Just make sure to back up the library itself (File/Library/Back Up Library.) Unless JR changed things recently, the file you got when you did the "restore" a few days ago will work for two weeks from when it was generated (assuming, of course, that you saved the file.)
Larry
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