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media editor license not working

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JimH:

--- Quote from: lalittle on February 21, 2008, 08:32:04 pm ---Isn't it WAY too early to dismiss this as a generic "system problem"? 
--- End quote ---
Nobody has dismissed his problem as anything, Larry.  I just don't see an answer.  I don't think a log would tell us anything.

lalittle:

--- Quote from: JimH on February 21, 2008, 09:15:23 pm ---Nobody has dismissed his problem as anything, Larry.  I just don't see an answer.  I don't think a log would tell us anything.

--- End quote ---

Do the MC logs not cover Media Editor issues?

I guess the bottom line question becomes:  What should he try next?  He already did a new "restore," which did not change anything -- MC continues to work as it did before, but ME still says it's unlicensed.  Obviously reloading the entire OS is not a realistic "next step," so what should he do next?  Is there some file or registry entry he could check?  In what way is the ME license different from the MC license?  When ME starts, where does it "check" for the license?  Is there something he could check for in this regard?  He wants to get this working, so how should he proceed?  He doesn't want to simply not have access to one of MC's features.

Note that it's possible that sometime down the road this will come up again with another user, so the solution to this may in fact be helpful to others at some point.

Thanks for any feedback on this,

Larry

matsukaze ninja:
Yes, I would be interested in the control flow differences between MC proper, and Media Editor in terms of how the startup process goes, where it looks for license info, and so on.  What windows into the process do I have as a user without source code?  As Larry mentioned, maybe there's something in registry?  Does the Media Editor read the license file "differently", or is that definitely not an issue because of shared library code, or???  Could the Editor's lookup path to the license file be wrong?  If so, where would I find that, or is there a way to log that process so I can see where it's having trouble?  Since I can't get Media Editor to start, I don't have direct menu access to its own Properties menu items or anything, so I'd need another way to get at that sort of thing.

Thanks!

lalittle:
In the log you pasted above, did you have all the "events" checked?  Assuming you did, there doesn't seem to be any sign of an error, so I'm thinking that the logging doesn't cover ME license errors.

Larry

JimH:
Try running as administrator.  It's likely to be related to Vista security.

Try turning off UAC.

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