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Author Topic: Purchased 8.0. Now what?  (Read 1412 times)

reedg_01

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Purchased 8.0. Now what?
« on: May 16, 2008, 10:43:44 pm »

I've been an 8.0 user for years, just got a new laptop and have found this 12.0 mess.  Edit doesn't work. Can't get my license to restore. Am I out my original purchase?
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reedg_01

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Re: Purchased 8.0. Now what?
« Reply #1 on: May 16, 2008, 10:50:38 pm »

When I restore, I get an "unknown error" message. This uses up one of my available restores and the thing still doesn't work.
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John Gateley

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Re: Purchased 8.0. Now what?
« Reply #2 on: May 16, 2008, 11:04:04 pm »

No, your original license is still valid.

You can install MJ8 and then do the restore.

Or you can upgrade to MJ12 for free.

See the links in my sig for more hints on restoring.

j

reedg_01

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Re: Purchased 8.0. Now what?
« Reply #3 on: May 17, 2008, 08:06:40 pm »

Thanks John. Any ideas why I keep getting the Failed to Install (Unknown Error) message? Also, Does the update still allow you to edit a file (crop, generate, etc.)? And if I get the free update, will I be able to record in and convert to MP3?

Actually, I'd like to keep using my old reliable MJ8...I can't seem to find a link to install it. Any direction?
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gappie

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Re: Purchased 8.0. Now what?
« Reply #4 on: May 18, 2008, 08:01:44 am »

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reedg_01

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Re: Purchased 8.0. Now what?
« Reply #5 on: May 18, 2008, 11:59:47 am »

Perfect, Gap. Thanks!
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