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Author Topic: Could not restore my license  (Read 1171 times)

Marquis

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Could not restore my license
« on: July 06, 2008, 12:26:18 pm »
I have used the restore function already in the past without problems. Last time was in May 2007 and the mail says I have 8 restores left. Today I set up my PC with a clean install of .520 and tried to restore. The webpage tells me that my license is not valid. I tried the support pages but none of them worked (email seems to be not known by the system, or I can not remember the correct address). I purchased in 2006 with paypal and have my trans-code, but again the mail address is the problem.

How can I get support?

Marc
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JimH

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Re: Could not restore my license
« Reply #1 on: July 06, 2008, 12:40:23 pm »
If you're Marc, I see only an MC11 license.  A download link for 11.1 is on the FAQ on the MC12 board.

If not, send me details.  I'm jimh at jriver.
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Marquis

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Re: Could not restore my license
« Reply #2 on: July 06, 2008, 04:11:22 pm »
Dear Jim,

thanks for your reply. I sent you an email with details to my MC12 license.

Best regards,
  Marc
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JimH

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Re: Could not restore my license
« Reply #3 on: July 06, 2008, 06:17:11 pm »
I received the e-mail and forwarded it to gateley.  We should be able to get this done tomorrow.
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