Jim,
You're right--sorry for the bad attitude. While I was researching the problem (yes, I read all the FAQ-like stuff I could find), I saw a link to support@jriver.com and sent my first help request there. From the response I received, I could tell the person didn't even bother to read my message, he just sent me a plate full of links to pages I've already read--and I was rather frosted at that.
I should not be taking it out on you, though. Please accept my apology.
Regarding your questions:
1) Yes, I've read the FAQ's (and a bunch of other stuff, in fact).
2) I searched for similar problems, finding one (maybe two) that were similar enough to be useful. (I believe I mentioned that in my original note.)
3) The purchase confirmation email (which I don't want to post here, but will be happy to send you if it will help) begins:
From: bbinfo@jriver.com [mailto:bbinfo@jriver.com]
Sent: Thursday, May 31, 2001 05:01
To: ??????
Subject: Buy Button Receipt
BuyButton Receipt for Vendor JRiver,Inc.
-------------------------------------------------------
Authorization: Accepted
Date & Time: May 31, 2001 04:01AM CDT
Product ID: MediaJukebox7
Amount: $24.98
Method: Credit card
(There's more that I don't want to post here...)
4) The license file (at least the backup) has some plaintext after the encrypted section. My name is mentioned twice, my phone number and address are listed and the strings "2.0" and "VISA" appear, along with what appears to be a 32-digit hexadecimal number.
I'd appreciate any help you can give. If you want any of this material, please let me know (since you're an Admin, I assume you can get to my email address).
Thanks!