Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[sertua]

(Thread started at the request of Jim, original post: http://yabb.jriver.com/interact/index.php?topic=48793.msg347038#msg347038)

I want to upgrade to MC13.  I installed MC11 on my new computer and restored its original license.  All was fine.  I installed MC13 and the buy button from within the program doesn't do anything.  I changed back my default browser to IE 7 and that didn't help.

I uninstalled everything and tried again, this time installing MC12 along the way, and restoring its license prior to installing MC13.  I now have fully registered MC11 and MC12.  I still have the same problem with MC13 though, when I chose Buy Media Center from the menu, nothing happens.  I tried with both 13.0.119 and 13.0.129.

I disabled my Vista firewall and my Antivirus (Avast!).  That didn't do anything either.

Thank you for your help.


Media Center 13.0.129 C:\Program Files (x86)\J River\Media Center 13\

Microsoft Windows Vista 6.0 Service Pack 1 (Build 6001)
Intel Pentium III 1129 MHz MMX / Memory: Total - 4055 MB, Free - 2554 MB

Internet Explorer: 7.0.6001.18000 / ComCtl32.dll: 5.82.6001 / Shlwapi.dll: 6.0.6001 / Shell32.dll: 6.0.6001 / wnaspi32.dll: N/A
Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: HL-DT-ST DVDRAM GSA-T50F    Addr: 0:1:0  Speed:24  MaxSpeed:24  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)

[JimH]

It could be Vista's UAC preventing the purchase.

Can you get to the Restore Page?
https://rover.jriver.com/cgi-bin/restore.cgi

When you click on Buy, is there a window behind the player?

[sertua]

When I click on the Buy MC in the menu nothing at all happens.  There is no window opening somewhere in the background.

I can reach the page you refer to in my browser when I enter the link.

All of the above happens whether Vista's UAC is deactivated or activated.

Thanks for your suggestions.

[JimH]

If nothing is happening, it's almost certain to be a Windows problem.

It's acting like a firewall problem. 

[sertua]

I restored my other licenses earlier through the menu function, without changing any particular settings.

I disabled my Vista firewall through the control panel earlier. Is there any other firewall-related setting I should be aware of?

[JimH]

Pop up blocker?

You don't need to disable the Windows firewall.  Allow MC13 as an exception.

[sertua]

Well, I couldn't buy MC13 from my computer, but I could do it from another one.  Installing the key from the file was very easy afterwards.  I wish I would have found the solution, but at least I could buy MC13.

Thank you Jim for the troubleshooting.

Greetings!

[JimH]

Thanks for the purchase.  You're welcome for the help.  If you have any more thoughts, please let us know.