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[HTPC4ME]

hi, i was backing up movies, played em in jriver ran great, needed to reboot vista, so i shut down jriver, and rebooted machine as normal, after rebooting i had an error media center has stopped working...
so i tried it again and immediatelly it did it again, so i decided to try another reboot, and same thing it wont start.  i also tried uninstalling and i get a windows rundll.32 error has stopped working..
Any suggestions please?

here is the log error i'm getting.when i try to open it.. Any suggestions please?

Problem Event Name:   APPCRASH
  Application Name:   Media Center 13.exe
  Application Version:   13.0.171.0
  Application Timestamp:   4a1d24b8
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4a1d2325
  Exception Code:   c0000005
  Exception Offset:   00020cef
  OS Version:   6.0.6001.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   47d7
  Additional Information 2:   9ff891f8177ceac566f8ae897bfa07e5
  Additional Information 3:   9526
  Additional Information 4:   4f32e5e33979e8bf6f0eae2442806d9b

And the error when i try to unistall it... 
roblem Event Name:   APPCRASH
  Application Name:   rundll32.exe
  Application Version:   6.0.6000.16386
  Application Timestamp:   4549b0e1
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4a1d2325
  Exception Code:   c0000005
  Exception Offset:   00020cef
  OS Version:   6.0.6001.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f242
  Additional Information 2:   57d1108b4d45ba83e9f5cad5ff979e69
  Additional Information 3:   c7f9
  Additional Information 4:   0555c0ba02fa54f5fc35b11c3e9627a6

[HTPC4ME]

well i have tried to uninstall it and finally managed to uninstall it.

i then tried to reinstall 13.70 and same errors, then i tried to install 13.71 and same errors.

I Have No Idea what to try next. or what could have happened?

Installation error.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   InstallWizard.exe
  Application Version:   12.0.221.0
  Application Timestamp:   4a1d2339
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4a1d2325
  Exception Code:   c0000005
  Exception Offset:   00020cef
  OS Version:   6.0.6001.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f242
  Additional Information 2:   57d1108b4d45ba83e9f5cad5ff979e69
  Additional Information 3:   c7f9
  Additional Information 4:   0555c0ba02fa54f5fc35b11c3e9627a6

[JimH]

It sounds like a bad DirecShow filter.

Take a look at the wiki (link above) and read about DirectShow and especially CCCP.

Also try MC's logging.  The logs you're reporting must be Microsoft's.  Not much useful.

[HTPC4ME]

hi jim read up on directshow and cccp, i never had cccp installed but i did have klite so i uninstalled and rebooted and tried installing jriver again.

I would love to send you the MC log but i couldnt get into it all due to the errors i'd recieved. and now i got to get it reinstalled. but i think you are right those\These errors are windows errors. what i dont get is if jriver is uninstalled how can the JRtool.dll be causing errors? I've done a complete search (hidden files as well) and nothing comes up on OS drive for JRiver anymore.. so it leads me to believe J River is cleaned off and should just reinstall. correct?


the steps ive taken are. double click installer, run, it extracts, then extraction windows disappear and i get Install Wizard Has stopped Working, i chose view problem details, and it brings this up.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   InstallWizard.exe
  Application Version:   12.0.221.0
  Application Timestamp:   4a1d2339
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4a1d2325
  Exception Code:   c0000005
  Exception Offset:   00020cef
  OS Version:   6.0.6001.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f242
  Additional Information 2:   57d1108b4d45ba83e9f5cad5ff979e69
  Additional Information 3:   c7f9
  Additional Information 4:   0555c0ba02fa54f5fc35b11c3e9627a6

[JimH]

Try installing CCCP.  Shut off options for Windows Task Bar on FFDShow and Haali when you install.

[HTPC4ME]

no go

i cant remember what the extraction looks like when installing or upgrading but i watched closely and once it got to 98% extraction wizard dissappeared then the install wizard error popped up...

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   InstallWizard.exe
  Application Version:   12.0.221.0
  Application Timestamp:   4a1d2339
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4a1d2325
  Exception Code:   c0000005
  Exception Offset:   00020cef
  OS Version:   6.0.6001.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f242
  Additional Information 2:   57d1108b4d45ba83e9f5cad5ff979e69
  Additional Information 3:   c7f9
  Additional Information 4:   0555c0ba02fa54f5fc35b11c3e9627a6

[JimH]

Are you using MC12?

Try MC's logging.  The crash report from Microsoft won't tell you much.

[HTPC4ME]

no jim only version i have left is the newest which is 130171.

Is that my problem? do i need 12 to install, then 13 to upgrade? possible for me to get 12 if thats the case?

Be great if i didnt have to image back to JAnuary. I tell myself everytime this happens backup os religiously... and well last backup is january .. if we can get her installed again i WILL be backing up..

[HTPC4ME]

oops i missed your ...try Mc logging and you've mentioned that a few times. pardon my ignorance but how do i use the loggin if i can't get it reinstalled? is there a trick?

[JimH]

I missed part of what you were doing.

Uninstall all MC versions.  Reboot.  Reinstall.

[HTPC4ME]

no problem. and thats my issue. it won't let me reinstall. there are no versions installed on machine at all. and when i double click on 130171. double click installer, run, it extracts, then extraction windows disappear and i get Install Wizard Has stopped Working, i chose view problem details, and it brings this up.

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   InstallWizard.exe
  Application Version:   12.0.221.0
  Application Timestamp:   4a1d2339
  Fault Module Name:   JRTools.dll
  Fault Module Version:   12.0.283.0
  Fault Module Timestamp:   4a1d2325
  Exception Code:   c0000005
  Exception Offset:   00020cef
  OS Version:   6.0.6001.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   f242
  Additional Information 2:   57d1108b4d45ba83e9f5cad5ff979e69
  Additional Information 3:   c7f9
  Additional Information 4:   0555c0ba02fa54f5fc35b11c3e9627a6

[HTPC4ME]

any other ideas please? or am i stuck with a os reinstall?

TY

[Matt]

Sorry for the problem.  It's a weird one, so it makes me think something on the system is interfering with the installer.  Virus checkers have a history of causing grief for other programs.

Make sure nothing else is running when trying to install.  

You could also search your harddrive for JRTools.dll files and manually delete any that might exist.

Finally, you could decompress the build using 7-zip and run it manually to see if it works any differently.  Or even run it in compatibility mode (although this shouldn't be necessary).