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Author Topic: Email Address for sending logs  (Read 1135 times)

KennyHott

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Email Address for sending logs
« on: July 02, 2009, 09:35:14 pm »
Hello,

I just want to say that I really appreciate your product, I had used MC12 and recently upgraded successfully to MC13 without issue.  I just downloaded the preview of MC14 and wanted to mail some logs.  One small problem... I need an email address.  I can't find one on the anywhere on JRiver web page except an address for 'corporate solutions'.  A search of the forum indicates procedure in posts and faq (but no email address.)  Please advise as I want to send logs for :

1) a BSOD entering theater view in MC14, but not 12 or 13.
2) a intermittent but repeatable crash to desktop playing ifo files in MC13
3) intermittent inability to initiate video playback across a variety of video formats which clears when the video is restarted in mc13

As video playback and tagging are my primary use for media center, I want to help you resolve these issues.

Thanks,
Kenny
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JimH

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Re: Email Address for sending logs
« Reply #1 on: July 03, 2009, 11:20:03 am »
logs at jriver should work.

Try updating DirectShow from Microsoft, even if you PC is new.  A blue screen is hardware related. 
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