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[michelefanelli]

Hi,

since the last upgrade to Media Center 13.0.172 (portable install) I have been experiencing a number of crash of the application.

I cannot be 100% sure it is a problem of the latest release, because I have also reinstalled the OS recently (Xp SP2). Anyhow, before installing the new version I don't remember frequent crashes. The only plug-in I use is MiniLyrics 5.5.3160

I have enabled the logging and I will start to collect logs of the crashes. How can I submit them to you? I have already one log and here below some lines reporting the crash.

Regards



0161750: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0161797: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0161828: 3104: SDK: CMJPlaybackAutomation::CMJPlaybackAutomation: Global Count: 1
0161859: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0161875: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0161922: 3104: SDK: CMJPlaybackAutomation::CMJPlaybackAutomation: Global Count: 1
0161937: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0161968: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0161984: 3104: SDK: CMJPlaybackAutomation::CMJPlaybackAutomation: Global Count: 1
0162015: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0162047: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0162078: 3104: SDK: CMJCurPlaylistAutomation::CMJCurPlaylistAutomation: Global Count: 1
0162093: 3104: SDK: CMJCurPlaylistAutomation::OnFinalRelease: All objects released
0162125: 3104: SDK: CMJCurPlaylistAutomation::~CMJCurPlaylistAutomation: Global Count: 0
0162109: 472: General: TopLevelExceptionFilter: Unhandled exception -- program crashing
7: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0162218: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0162250: 472: General: TopLevelExceptionFilter: Message: 0, wParam: 0, lParam: 0, Window class:
SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0162328: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0162359: 3104: SDK: CMJPlaybackAutomation::CMJPlaybackAutomation: Global Count: 1
0162390: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0162422: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0162453: 3104: SDK: CMJPlaybackAutomation::CMJPlaybackAutomation: Global Count: 1
0162468: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0162500: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0
0162531: 3104: SDK: CMJPlaybackAutomation::CMJPlaybackAutomation: Global Count: 1
0162562: 3104: SDK: CMJPlaybackAutomation::OnFinalRelease: All objects released
0162593: 3104: SDK: CMJPlaybackAutomation::~CMJPlaybackAutomation: Global Count: 0

[JimH]

since the last upgrade to Media Center 13.0.172 (portable install) I have been experiencing a number of crash of the application.

I cannot be 100% sure it is a problem of the latest release, because I have also reinstalled the OS recently (Xp SP2). Anyhow, before installing the new version I don't remember frequent crashes. The only plug-in I use is MiniLyrics 5.5.3160

I have enabled the logging and I will start to collect logs of the crashes. How can I submit them to you? I have already one log and here below some lines reporting the crash.

Did you try unisntalling the plug-in?

You can mail a log to logs at jriver, but please include a link to this thread.

[Matt]

Thanks for the logs.

As a test, could you try picking a different output plugin? (i.e. Waveout, Directsound, WASAPI, etc. in Options > Playback)

The crashes are around when we first start talking to the output plugin, and I'm wondering if there's some problem with a specific communication method.

[Matt]

Also, could you try a standard install instead of a portable install to see if it makes any difference?  Portable installs are only recommended in specific cases; not really for laptop installs.

Thanks.

[michelefanelli]

Hi,

Thanks for support. Uninstalling the plugin or changing output mode didn't help. I don't want to use a standard installation, but I could do it as a testing action later.
Now I stepped back to 13.0.152 Portable install  + plugin and the crashes are not occurring anymore; this seems to exclude that the portable installation is the cause.

I will test a few days and then I will reinstall later the latest

My testing plan:

- I stick with this old version for a few days to test stability of this configuration (if it works at least I have MC back - which is a big relief for me). I will continue to have logging enabled.
- I go to MC13 latest again for verifying whether it is still crashing. If this is the case I will come back to you and ask for futher debugging action

If any further ideas please let me know

Cheers