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Author Topic: Bluescreen  (Read 1770 times)

dmeinl

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Bluescreen
« on: September 14, 2009, 12:27:45 am »
Had for the first time a memory management bluescreen with V 14.0.65. It's running on a server 2008 x64 , 12 GB memory, 3 monitor setup with ATI gpu's. 5 zones were active with 2x videos, 1 x audio and 2x pictures on a multimedia show without any user input.
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JimH

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Re: Bluescreen
« Reply #1 on: September 14, 2009, 07:02:36 am »
A blue screen is a hardware or driver problem.
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dmeinl

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Re: Bluescreen
« Reply #2 on: September 15, 2009, 01:27:06 am »
Or a software problem... Running V13 since the beginning with the same setup and had never a bluescreen. Anyway I had never a bluescreen on this system until V14.
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JimH

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Re: Bluescreen
« Reply #3 on: September 15, 2009, 06:29:55 am »
Quote from: dmeinl on September 15, 2009, 01:27:06 am
Or a software problem... Running V13 since the beginning with the same setup and had never a bluescreen. Anyway I had never a bluescreen on this system until V14.
Drivers are software.
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Alex B

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Re: Bluescreen
« Reply #4 on: September 15, 2009, 07:29:52 am »
I have a new HP laptop. It came with Vista Home Basic. The system was stable at first, but probably after letting the Microsoft Update tool update some of the HW drivers the OS began to occasionally crash (and create a memory dump). For instance, it always crashed when tried to install a certain MS Office update pack (from a file, not from the update site).

I never discovered the exact cause (or causes) of the problem, but after I reinstalled each and every original device driver from the HP site the PC seems to be stable again.

Possibly the problem could have affected also MC, but I didn't install it before reverting the drivers.
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glynor

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Re: Bluescreen
« Reply #5 on: September 15, 2009, 03:49:23 pm »
Quote from: dmeinl on September 14, 2009, 12:27:45 am
Had for the first time a memory management bluescreen with V 14.0.65. It's running on a server 2008 x64 , 12 GB memory, 3 monitor setup with ATI gpu's. 5 zones were active with 2x videos, 1 x audio and 2x pictures on a multimedia show without any user input.

While it is quite likely a driver issue (my guess would be the video card drivers), on the outside chance that it is a MC problem we'd need more details about the exact error code of the bluescreen (which STOP error it was, specifically, and what DLLs were referenced, if any) in order to help diagnose it.

I'd probably just suggest updating those AMD/ATI GPU drivers though.  Catalyst 9.9 just came out this week.
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datdude

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Re: Bluescreen
« Reply #6 on: September 15, 2009, 04:57:02 pm »
Quote from: glynor on September 15, 2009, 03:49:23 pm
While it is quite likely a driver issue (my guess would be the video card drivers), on the outside chance that it is a MC problem we'd need more details about the exact error code of the bluescreen (which STOP error it was, specifically, and what DLLs were referenced, if any) in order to help diagnose it.

I'd probably just suggest updating those AMD/ATI GPU drivers though.  Catalyst 9.9 just came out this week.

Those drivers did not work for my system.  I couldn't play certain movie types and it would give me a BSOD.  Rolled back the driver and everything has been fine since...

It can't hurt to try though!
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kpli

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Re: Bluescreen
« Reply #7 on: September 15, 2009, 05:00:16 pm »
i will try it on my server,see what happens
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glynor

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Re: Bluescreen
« Reply #8 on: September 15, 2009, 06:15:39 pm »
Quote from: datdude on September 15, 2009, 04:57:02 pm
Those drivers did not work for my system.  I couldn't play certain movie types and it would give me a BSOD.  Rolled back the driver and everything has been fine since...

It can't hurt to try though!

Catalyst 9.9 has been fine for me on my AMD GPU-powered systems.
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