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[lOth]

I've had this problem for a while and none of the latest versions has fixed it. When I play a Netflix WatchNow movie in Theater View, whenever I stop the movie (stop button on my MCE remote), MC crashes (black screen, "STOP" appears briefly at the bottom of the screen and then nothing happens, I have to kill the program).

This is the end of the log:

Code: [Select]

0077234: 3948: General: CMCUICore::SetMode: Start
0077234: 3948: General: CMCUICore::SetMode: Setting UI mode: -2
0077250: 3948: Database: CMediaFileIOLoad::Load: Loading: C:\Users\Guillaume\AppData\Roaming\J River\Media Center 14\Library\browser (theater view).jmd
0077312: 3948: Database: CMediaFileIOLoad::Load: Loading: C:\Users\Guillaume\AppData\Roaming\J River\Media Center 14\Library\browser (theater view).jmd
0077343: 3948: General: CMainUIWnd::Resize: Start
0077359: 3948: General: CDXCore::Initialize: Start
0077359: 3948: General: CDXCore::Initialize: Stopping previous instances
0077359: 3948: General: CDXCore::Terminate: Start
0077359: 3948: General: CDXCore::Terminate: Cleanup
0077359: 3948: General: CDXCore::Terminate: Release Direct3D
0077359: 3948: General: CDXCore::Terminate: Unload D3D.dll
0077359: 3948: General: CDXCore::Terminate: Clearing variables
0077359: 3948: General: CDXCore::Terminate: Finish (0 ms)
0077359: 3948: General: CDXCore::Initialize: Creating Direct3D
0077390: 3948: General: CDXCore::Initialize: Loading D3DX
0077390: 3948: General: CDXCore::Initialize: Choosing adapter
0077390: 3948: General: CDXCore::Initialize: Testing capabilities
0077390: 3948: General: CDXCore::Initialize: Getting depth stencil format
0077390: 3948: General: CDXCore::Initialize: Creating device
0077453: 3948: General: CDXCore::Initialize: Success
0077453: 3948: General: CDXCore::Initialize: Finish (94 ms)
0077468: 3948: General: CMainUIWnd::Resize: Finish (125 ms)
0077484: 3948: General: CMCUICore::SetMode: Finish (250 ms)
0077515: 3948: Playback: COSDWindow::UpdatePosition: Start
0077515: 3948: Playback: COSDWindow::UpdatePosition: Finish (0 ms)
0077531: 3948: CD: CCDInfo::MMCDriveReady: Start
0077531: 3948: CD: CCDInfo::MMCDriveReady: dwError=0x15, nRetries=3
0077546: 3948: CD: CCDInfo::MMCDriveReady: dwError=0x15, nRetries=2
0077546: 3948: CD: CCDInfo::MMCDriveReady: DeviceIoControl returns err=0x15
0077546: 3948: CD: CCDInfo::MMCDriveReady: Finish (15 ms)
0077578: 3948: Reader: CInternetReader::Open: Start
0077578: 3948: Reader: CInternetReader::Open: Opening http://api.netflix.com/users/T17Z.s6WAjXQE.bRWW.7SbDDEorH8B17fZkALv8V0y5gI-/queues/instant/available?max_results=500&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=qhwazehywvyuant&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822307&oauth_token=T1KKoSlMBk_.4QsgaiFlyEcDkbBd54ma0O0.3i6QDMBROeLrYJ1eEwTVTtOXSvcCuCde.OBUiENzJydheqdB34dQ--&oauth_version=1.0&sort=queue_sequence&start_index=0&oauth_signature=%2FHCZ6lfMV4EyRd3INep8vTXL%2Bik%3D
0077578: 5612: Reader: CInternetReader::Thread: Start
0077578: 5612: Reader: CInternetReader::Connect: Start
0077578: 5612: Reader: CInternetReader::Connect: Finish (0 ms)
0077578: 5612: Reader: CInternetReader::DownloadFromHTTPURL: Start
0077656: 4880: Reader: CInternetReader::DownloadFromHTTPURL: Failed (header status code: 403)
0077656: 4880: Reader: CInternetReader::DownloadFromHTTPURL: Finish (31031 ms)
0077656: 4880: Reader: CInternetReader::Thread: Finish (31031 ms)
0077656: 904: Reader: CInternetReader::Open: ConnectToURL failed, m_bConnectError=TRUE, URL=http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=ysdtgtpulrevxzg&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822246&oauth_version=1.0&oauth_signature=0yqTvJGsUvI7cr940G6qGmmOwlk%3D
0077656: 904: Reader: CInternetReader::Open: Finish (31047 ms)
0077906: 904: Reader: CInternetReader::Open: Start
0077906: 904: Reader: CInternetReader::Open: Opening http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=ysdtgtpulrevxzg&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822246&oauth_version=1.0&oauth_signature=0yqTvJGsUvI7cr940G6qGmmOwlk%3D
0077906: 5284: Reader: CInternetReader::Thread: Start
0077906: 5284: Reader: CInternetReader::Connect: Start
0077906: 5284: Reader: CInternetReader::Connect: Finish (0 ms)
0077906: 5284: Reader: CInternetReader::DownloadFromHTTPURL: Start
0080015: 5612: Reader: CInternetReader::DownloadFromHTTPURL: Success
0080015: 5612: Reader: CInternetReader::DownloadFromHTTPURL: Finish (2437 ms)
0080015: 5612: Reader: CInternetReader::Thread: Finish (2437 ms)
0080015: 3948: Reader: CInternetReader::Open: Finish (2437 ms)
0080031: 3948: Reader: CInternetReader::Close: Start
0080031: 3948: Reader: CInternetReader::Close: Finish (0 ms)
0080046: 3948: Database: CMediaDatabase::AddFile: JRAnalyzer: 0x397da60
0080046: 3948: Database: CMediaDatabase::AddFile: Calling JRAnalyzer::Open
0080046: 3948: Import: JRAnalyzer::Open: Start
0080046: 3948: Import: JRAnalyzer::AddFile: Start
0080046: 3948: Import: JRAnalyzer::AddFile: Filename: C:\Users\Guillaume\AppData\Roaming\J River\Media Center 14\Temp\NetflixFeed - 3948 (1).mpl
0080046: 3948: Import: CPlaylistExpander::ExpandFileMPL: Start
0080062: 3948: Import: CPlaylistExpander::ExpandFileMPL: Finish (16 ms)
0080062: 3948: Import: JRAnalyzer::AddFile: Finish (16 ms)
0080062: 3948: Import: JRAnalyzer::Open: Finish (16 ms)
0080078: 3948: Database: CMediaDatabase::AddFile: JRAnalyzer::Open returned
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080078: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080078: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080078: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080078: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080078: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080078: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080078: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (15 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080093: 3948: Database: JRAnalyzerFile::GetImage: Finish (0 ms)
0080093: 3948: Database: JRAnalyzerFile::GetImage: Start
0080109: 3948: Database: JRAnalyzerFile::GetImage: Finish (16 ms)
0080109: 4684: Reader: CInternetReader::Open: Start
0080109: 4684: Reader: CInternetReader::Open: Opening http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=jdiocqbylsqsamj&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822309&oauth_version=1.0&oauth_signature=XeqWlob0ncyM9yTdMYOogaYX%2BWQ%3D
0080109: 4784: Reader: CInternetReader::Thread: Start
0080109: 4784: Reader: CInternetReader::Connect: Start
0080109: 4784: Reader: CInternetReader::Connect: Finish (0 ms)
0080109: 4784: Reader: CInternetReader::DownloadFromHTTPURL: Start
0080234: 4784: Reader: CInternetReader::DownloadFromHTTPURL: Failed (header status code: 403)
0080234: 4784: Reader: CInternetReader::DownloadFromHTTPURL: Finish (125 ms)
0080234: 4784: Reader: CInternetReader::Thread: Finish (125 ms)
0080234: 4684: Reader: CInternetReader::Open: ConnectToURL failed, m_bConnectError=TRUE, URL=http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=jdiocqbylsqsamj&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822309&oauth_version=1.0&oauth_signature=XeqWlob0ncyM9yTdMYOogaYX%2BWQ%3D
0080234: 4684: Reader: CInternetReader::Open: Finish (125 ms)
0080484: 4684: Reader: CInternetReader::Open: Start
0080484: 4684: Reader: CInternetReader::Open: Opening http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=jdiocqbylsqsamj&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822309&oauth_version=1.0&oauth_signature=XeqWlob0ncyM9yTdMYOogaYX%2BWQ%3D
0080484: 4536: Reader: CInternetReader::Thread: Start
0080484: 4536: Reader: CInternetReader::Connect: Start
0080484: 4536: Reader: CInternetReader::Connect: Finish (0 ms)
0080484: 4536: Reader: CInternetReader::DownloadFromHTTPURL: Start
0097187: 5284: Reader: CInternetReader::DownloadFromHTTPURL: Failed (header status code: 403)
0097187: 5284: Reader: CInternetReader::DownloadFromHTTPURL: Finish (19281 ms)
0097187: 5284: Reader: CInternetReader::Thread: Finish (19281 ms)
0097187: 904: Reader: CInternetReader::Open: ConnectToURL failed, m_bConnectError=TRUE, URL=http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=ysdtgtpulrevxzg&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822246&oauth_version=1.0&oauth_signature=0yqTvJGsUvI7cr940G6qGmmOwlk%3D
0097187: 904: Reader: CInternetReader::Open: Finish (19281 ms)
0097437: 904: Reader: CInternetReader::Open: Start
0097437: 904: Reader: CInternetReader::Open: Opening http://api.netflix.com/catalog/titles/movies/70099872?expand=cast%2Csynopsis%2Cdirectors&oauth_consumer_key=85n4zgt4zj6scgbbrxhdvhyb&oauth_nonce=ysdtgtpulrevxzg&oauth_signature_method=HMAC-SHA1&oauth_timestamp=1267822246&oauth_version=1.0&oauth_signature=0yqTvJGsUvI7cr940G6qGmmOwlk%3D
0097453: 4732: Reader: CInternetReader::Thread: Start
0097453: 4732: Reader: CInternetReader::Connect: Start
0097453: 4732: Reader: CInternetReader::Connect: Finish (0 ms)
0097453: 4732: Reader: CInternetReader::DownloadFromHTTPURL: Start

[Matt]

Could you test again with build 155?

Let us know what you find.

Thanks.

[lOth]

Could you test again with build 155?

Let us know what you find.

Thanks.

Same crash with 155

[JimH]

Wait longer to see if it comes back.  I don't think it's a crash.

Take a look at the log to see if you can find anything that might help.

[lOth]

Wait longer to see if it comes back.  I don't think it's a crash.

Take a look at the log to see if you can find anything that might help.

Waiting didn't help. I gave it 20 min. of black screen before killing MC.

I don't know enough to interpret the log.

However, I've discovered something new. The problem might not be related to playing/stopping the movie but seems to have to do with going back to the netflix page within Theater View. I can provoke the same kind of crash by going to the netflix page, back to Theater View start page and then back to the netflix page. At this moment, the crash happens.

[JimH]

It isn't a crash.  It's hung.  It's waiting for Netflix.

We know what the problem is and expect to have a fix soon.

[lOth]

Great news. Looking forward to testing the fix.

[lOth]

Bump?

I discovered that something fairly similar happened with youtube in theater view (watch a video, stop, theater view hangs) [edit: the youtube problem only seems to occur after watching a video found through the search menu]