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Author Topic: 15.0.16 won't upgrade to 15.0.20 and my lisense is not recognized.  (Read 1676 times)

Russ Reed

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15.0.16 won't upgrade to 15.0.20 and my lisense is not recognized.
« on: April 09, 2010, 01:37:34 pm »
Do I do an uninstall and reinstall?

Thanks Russ
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JimH

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Re: 15.0.16 won't upgrade to 15.0.20 and my lisense is not recognized.
« Reply #1 on: April 09, 2010, 02:30:04 pm »
Should not be necessary.  Just download 15.0.20 and run it.

License information is available under "Purchase" above.
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Russ Reed

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Re: 15.0.16 won't upgrade to 15.0.20 and my lisense is not recognized.
« Reply #2 on: April 09, 2010, 06:15:08 pm »
Hi Jim, I have already downloaded and purchased 15.0.16. The charge is already on my credit card for the $14.98 upgrade. When I try to upgrade to the latest version nothing happens. The working window just goes away. Also I tried to backup my library and settings from version 14 and restore on 15 and that did not work either. Does the system still think I'm in the free demo period?

When I try to restore my license it says it can't verify or find my license? What next. Thanks Russ
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JimH

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Re: 15.0.16 won't upgrade to 15.0.20 and my lisense is not recognized.
« Reply #3 on: April 09, 2010, 06:18:57 pm »
Download the build from the top of this board.  It's 15.0.20 now.

Check the status of the license in MC Help/Registration Info.

Don't post your license.
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