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[kristian]

Hello,

In trying to install 15 last night, I repeatedly got this error message during later stage of install process--"JL Tools.dll" or "JR Tools.dll" failed to install. 15 icon would show on desktop, but clicking it would just bring up that error message again.

PC is a purpose-built, stand-alone, music server only W7 64-bit, 64GB SSD for programs, 4GB RAM, video/visuals set for best performance, no anti-virus/firewall.

Thanks!

Kristian
Chicago

[nedam]

If you do a search for "jrtools.dll failed" on this forum you will get a couple of hits from people who had the same issue.  I solved the issue by un-installing MC 14. I do always use the IObit Uninstaller and do a deep clean.  This will remove any errant registry entries.

Hope that helps.

[JimH]

Are you using the build from our download page?

[kristian]

Yes, right from here--

[Matt]

This isn't a common problem, so I would try an uninstall, reboot, and reinstall.

Disable any program that could interfere with other programs like a virus checker or other security program.

Thanks.

[jimmymo]

I have been getting the JRTools.dll error for several weeks and cannot figure out what to do.  I am not very computer savvy and decided to Microsoft last night.  They told me my computer was going to crash and wanted $170.00 to fix it.  How can I get rid of this problem?  I'm getting frustrated!

[JimH]

What build of MC are you using?  The complete version number from Help/About.

Did you try Matt's suggestions?