Topic: MC 15.161 crashes during CD Rip (Read 2762 times)

swinster · « **on:** December 05, 2010, 09:32:00 am »

Hi all,

I have just tried to rip a couple of CDs using MC 15.161 connected to a library server (also running 161), yet MC crashes after the first CD is ripped. I get a windows dialog up saying that MC15 has stopped working, do I want to debug or close.

Actually the ripping procedure carries on for a while in the background I managed to complete 6 tracks before MC stopped completely

Windows error log shows the follow two events

Log Name: Application
Source: Windows Error Reporting
Date: 05/12/2010 15:04:58
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: win7.domain.local
Description:
Fault bucket 2211280619, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Media Center 15.exe
P2: 15.0.161.0
P3: 4cf959a7
P4: Media Center 15.exe
P5: 15.0.161.0
P6: 4cf959a7
P7: c0000005
P8: 00553725
P9:
P10:

Attached files:
C:\Users\user\AppData\Local\Temp\WER988A.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Media Center 15._ec4c9999ea7cebb9d451d19bd64d235c8dc9c44a_0d3bc7d3

Analysis symbol:
Rechecking for solution: 0
Report Id: fef72420-0080-11e0-abed-0016d4aa1ebd
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Level>4</Level>
   <Task>0</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2010-12-05T15:04:58.000000000Z" />
   <EventRecordID>2475</EventRecordID>
   <Channel>Application</Channel>
   <Computer>win7.domain.local</Computer>
   <Security />
  </System>
  <EventData>
   <Data>2211280619</Data>
   <Data>1</Data>
   <Data>APPCRASH</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>Media Center 15.exe</Data>
   <Data>15.0.161.0</Data>
   <Data>4cf959a7</Data>
   <Data>Media Center 15.exe</Data>
   <Data>15.0.161.0</Data>
   <Data>4cf959a7</Data>
   <Data>c0000005</Data>
   <Data>00553725</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>
C:\Users\user\AppData\Local\Temp\WER988A.tmp.WERInternalMetadata.xml</Data>
   <Data>C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Media Center 15._ec4c9999ea7cebb9d451d19bd64d235c8dc9c44a_0d3bc7d3</Data>
   <Data>
   </Data>
   <Data>0</Data>
   <Data>fef72420-0080-11e0-abed-0016d4aa1ebd</Data>
   <Data>0</Data>
  </EventData>
</Event>

and

Log Name: Application
Source: Application Error
Date: 05/12/2010 15:11:30
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: win7.domain.local
Description:
Faulting application name: Media Center 15.exe, version: 15.0.161.0, time stamp: 0x4cf959a7
Faulting module name: Media Center 15.exe, version: 15.0.161.0, time stamp: 0x4cf959a7
Exception code: 0xc0000005
Fault offset: 0x00553725
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2010-12-05T15:11:30.000000000Z" />
   <EventRecordID>2476</EventRecordID>
   <Channel>Application</Channel>
   <Computer>win7.domain.local</Computer>
   <Security />
  </System>

  <EventData>
   <Data>Media Center 15.exe</Data>
   <Data>15.0.161.0</Data>
   <Data>4cf959a7</Data>
   <Data>Media Center 15.exe</Data>
   <Data>15.0.161.0</Data>
   <Data>4cf959a7</Data>
   <Data>c0000005</Data>
   <Data>00553725</Data>
  </EventData>
</Event>

Ideas?

I have had this issue on two separate laptops now both running Windows 7

Matt · « **Reply #1 on:** December 05, 2010, 10:23:02 am »

Could you try getting a Media Center log of the crash (Help > Logging) and email it to matt at jriver dot com?

Thanks!

swinster · « **Reply #2 on:** December 05, 2010, 10:57:37 am »

Done.

swinster · « **Reply #3 on:** December 08, 2010, 02:35:07 pm »

Any news on this one, Matt?

JimH · « **Reply #4 on:** December 08, 2010, 02:38:58 pm »

What brand of drive is it?

swinster · « **Reply #5 on:** December 08, 2010, 02:41:48 pm »

This laptop has a PIONEER_DVD-RW_DVR-K17RS

Not sure about the other laptop, but the same problem exists.

swinster · « **Reply #6 on:** December 08, 2010, 02:42:22 pm »

I don't recollect there being a problem until recently.

JimH · « **Reply #7 on:** December 08, 2010, 02:45:58 pm »

Anything like a virus checker that is the same on both machines?

swinster · « **Reply #8 on:** December 08, 2010, 02:47:49 pm »

Actually, yes. I use COMODO. Will disable and try again.

swinster · « **Reply #9 on:** December 08, 2010, 03:25:35 pm »

Well, just disabled COMODO firewall, Denfens+ and AntiVirus but no joy. MC still crashed.

I ahve been running COMODO for many years now and have never seen a problem before. As mentioned, I belive I have only seen this problem recently.

Oddly I have just noticed another problem that might shed some light, or just maybe something completely unconnected.. When I click on the "Rip CD" in the action Window, I get a message -

"Rip Disc is currently unavailable.
Please ensure that a suitable CD/DVD drive is installed on this machine. Also, make sure you are using a local library and are not in Party Mode."

I haven't notice this previously as I usually Rip disks from the automatic dialog box that I can pop up when I insert a CD. However, I can navigate to the CD in the "Driver and Devices" and start a rip from there no problem - of course MC will crash soon after though.

JimH · « **Reply #10 on:** December 08, 2010, 03:26:42 pm »

What has changed since it was working?

Does an older version of MC work?

swinster · « **Reply #11 on:** December 08, 2010, 03:39:41 pm »

I have installed many apps, including things like Visual Basic Express (along with with .net 4), Expression Encoder. I ripped a couple of CD on the 17th November with no issues (I belive this was with a version of MC that didn't officially supported ripping CDs to a remote library server, yet it worked fine).

I can try and uninstall this build and install an earlier version if required, although I don't retain any old versions.

swinster · « **Reply #12 on:** December 08, 2010, 04:00:43 pm »

If you can tell me what version was out around the 17/11, and where to get it, I will re-install on the server and client and see if I can get it to work.

JimH · « **Reply #13 on:** December 08, 2010, 04:01:44 pm »

You could read the release threads to find that.

Matt · « **Reply #14 on:** December 08, 2010, 04:02:28 pm »

If you use a local library where you're not connected to a Library Server, does it work?

Thanks.

swinster · « **Reply #15 on:** December 08, 2010, 04:34:00 pm »

Hey Matt - interestingly, if I disconnect from the remote library server, I can rip to the server share with no issue.

Jim, thanks for the info. I will bare it in mind for future reference. The version I was looking for would have been .155 released on the 16/11. The release that supported ripping to a remote library server was the version after (.156), released on the 18/11.

Although I was playing with ripping to a remote library at this time, I can't truly remember if the CDs ripped at this time were ripped to the remote library or simply to the server share.

Matt · « **Reply #16 on:** December 08, 2010, 11:20:51 pm »

Ripping on a Library Server client is not officially supported with v15.

It still shouldn't crash so we'll do some testing on our side as well.

swinster · « **Reply #17 on:** December 09, 2010, 02:14:59 pm »

Apologies Matt, I sometimes read things that simply aren't there (Dylexia). What I read with version .156 is that CD Burning is now supported on the library server client (not ripping).

I haven't tested with the older version yet - probably won't get around to this until the weekend.

Where there any clues from the logs why it might be crashing?

Matt · « **Reply #18 on:** December 15, 2010, 03:41:56 pm »

Thanks for the log. Something is going wrong merging the new tracks back to the server, but I've been unable to reproduce it.

This is sort of the opposite of what you were looking for, but a coming build will have this:
Fixed: It was possible to rip a CD while connected to Library Server by using the view header rip button, even though the Action Window would correctly report that the feature is disabled when connected to a library.

We'll circle back to the problem if it still exists when and if we tackle ripping, importing, etc. from a client with upload when necessary. I would not expect this to be a v15 change.

swinster · « **Reply #19 on:** December 17, 2010, 10:54:23 am »

Many thanks for looking at this, even though the as you say, it's not quite the answer I was looking for. Looks like its back to multiple libraries until MC16.

glynor · « **Reply #20 on:** December 17, 2010, 10:58:06 am »

Quote from: Matt on December 15, 2010, 03:41:56 pm

We'll circle back to the problem if it still exists when and if we tackle ripping, importing, etc. from a client with upload when necessary. I would not expect this to be a v15 change.

I can't wait to see what the v16 Library Server improvements bring, now that I'm on the Library Server bandwagon.

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Author Topic: MC 15.161 crashes during CD Rip (Read 2762 times)